Strategy And Process Operations Consultant
Era Emanagement
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Ryan Chen Email & Phone Number
Strategy and Process Operations Consultant
at
ERA eManagement
1 work email found
@hilti.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
ERA eManagement
Role
Strategy and Process Operations Consultant
Location
Selangor, Malaysia
Who is Ryan Chen? Overview
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Quick answer
Ryan Chen is listed as Strategy and Process Operations Consultant at ERA eManagement, based in Selangor, Malaysia. AeroLeads shows a work email signal at hilti.com and a matched LinkedIn profile for Ryan Chen.
Ryan Chen previously worked as Strategy & Process Operations Consultant at Era Emanagement and Executive Assistant at 500 Southeast Asia. Ryan Chen holds Bachelor Of Science (B.Sc.), Business Information Systems, A from Universiti Ucsi.
Company email context
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{first}.{last}@hilti.com
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Profile bio
About Ryan Chen
"Bridge" is defined as a structure spanning and providing passage over a gap. For the "bridge" to be effective, it has to touch the ground of both sides. I am a Business Information Systems graduate, with unique qualities in leadership, communication and technology. In the course of my study, I was selected as one of the few to represent Malaysia in Global UGRAD student exchange program, elected as the president of IT Student Association and the Communication Executive of Malaysian-American Alumni Partnership.Holding these positions have exposed myself to various fields of working environment, from social diplomat to hardcoding projects. This priceless experience really has prepared me to jump-start a career in bridging the gap of Business and IT.If I can't be of service, I may know others who can meet your needs. Anyway, I love to making new professional acquaintances. Reach out if you want to talk technology, business and NBA.
Listed skills include Android, Ios, Project Management, Team Leadership, and 10 others.
Current workplace
Ryan Chen's current company
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Era Emanagement
10 roles
Ryan Chen work experience
A career timeline built from the work history available for this profile.
Strategy & Process Operations Consultant
Current
Era Emanagement
Accumulated client insights & presenting over 30 pain points with prioritization matrix analysis to senior management.Optimized client job ads listing & improved job applications by 39 times.Successfully improved website sales conversion rates by 50% on average through optimizing product pages in Shopee.
Oct 2020 - Present
Executive Assistant
Successfully planned & migrated all employees from WhatsApp platform to Slack platform with 0 downtime.Organized a retreat event & hosted over 100 colleagues from various 500 Startups offices around the world.Creatively incorporated 3D printing as a solution & had the problem solved in less than 12 hours.Conducted internal trainings on various office productivity tools such as Zoom, Slack & Notion.Researched & developed an Automated Reminder Phone Call solution by utilizing Zapier with various stacks.Successfully sourced for a backdrop printing vendor & installed on the stage, all in less than 4 hours in Singapore.
Jan 2019 - Sep 2020
Regional Manager - Asia
Ecoair Services
Relocated to London, United Kingdom for a year to provide operations support to HQ in London.Successfully planned & performed office relocation with 0 downtime.Spearheaded & coordinated with web developers as a project manager to develop the company website.
Aug 2017 - Aug 2018
E-Commerce Executive
Ecoair Services
Optimised product listings to highlight major unique selling point (USP), Q&A and have accurate comprehensive information to increase conversion rate on the Magento built e-commerce website, Amazon UK & eBay UK.Developed a numbering system to organize & identify various spare parts using Microsoft Excel.Promptly & professionally answered to customer inquiries through phone, emails, Amazon UK & eBay UK.Developed Microsoft SharePoint as an internal knowledge base intranet for the company.
Jul 2016 - Aug 2017
Online Service Executive
Collaborated with the hotline contact center to ensure customer service agents had the latest information to answer customers’ inquiries, especially about latest promotions, updates about service locations, etc.Audited hotline contact center's performance by calling in as a mystery caller & rated performance based on information accuracy, helpfulness, friendliness & professionalism.Developed & launched a new promotional campaign by providing product tutorial to the newly launched flagship phones, in an effort to increase engagement & visits to Huawei Service Centers.
Jan 2016 - Apr 2016
Web Content Strategist
Yobaweb Web Development
Managed Google Search Ads to appear on the 1st page with a cost-per-click of less than 1 Ringgit. https://i.imgur.com/MQv2SeS.jpg https://i.imgur.com/Akqm0fj.jpegFeatured on Sin Chew Daily, May 2015, explained about digital strategies adopted by top Nonprofit Organizations to increase online engagement & conversions. http://i.imgur.com/Jble5Ly.jpg
Jun 2014 - Dec 2015
It Systems Engineer - Client Apps/Hardware
I was working within the Client Services and Workplace Platform Services team. Mainly involved in coordination of IT services, analysis of software assets and deal with IT technical support. I had the opportunity to present my analysis review to the CIO and helped the top management to make decisions.Developed an internal knowledge base forum & FAQ content in the Microsoft SharePoint to bring excitement, promote best practices & reduce resistance to change for the Microsoft Office 2013 upgrade from Microsoft Office 2010.Cooperated & coordinated with IT Managers from various countries - Japan, New Zealand, Australia, Indonesia, Philippines, Singapore, Thailand & China to execute Printer System Migration.Investigated the rapid adoption of a costly add-in software & presented the findings to Hilti Chief Information Officer (CIO) to enforce new policies in an effort to reduce adoptions of the costly software.
Sep 2012 - May 2014
Communications Executive
Malaysian-American Alumni Partnership (Maap)
Managing Social Media Channels - Blog, Facebook, Twitter, Ustream, YouTubeManaging Publicity - TV appearances, Video editing, Photo posting
Jul 2011 - Aug 2012
Software/Web Developer
Rickckk Web Development
Web page UI conceptual and practical development and Mobile Application (Android) Development.
May 2011 - Aug 2011
3 education records
Ryan Chen education
Bachelor Of Science (B.Sc.), Business Information Systems, A
Student Exchange Program, Management Information Systems, General, A-
Liberal Arts And Sciences/Liberal Studies
Smk Taman Bukit Maluri
FAQ
Frequently asked questions about Ryan Chen
Quick answers generated from the profile data available on this page.
What company does Ryan Chen work for?
Ryan Chen works for ERA eManagement.
What is Ryan Chen's role at ERA eManagement?
Ryan Chen is listed as Strategy and Process Operations Consultant at ERA eManagement.
What is Ryan Chen's email address?
AeroLeads has found 1 work email signal at @hilti.com for Ryan Chen at ERA eManagement.
Where is Ryan Chen based?
Ryan Chen is based in Selangor, Malaysia while working with ERA eManagement.
What companies has Ryan Chen worked for?
Ryan Chen has worked for Era Emanagement, 500 Southeast Asia, Ecoair Services, Huawei, and Yobaweb Web Development.
How can I contact Ryan Chen?
You can use AeroLeads to view verified contact signals for Ryan Chen at ERA eManagement, including work email, phone, and LinkedIn data when available.
What schools did Ryan Chen attend?
Ryan Chen holds Bachelor Of Science (B.Sc.), Business Information Systems, A from Universiti Ucsi.
What skills is Ryan Chen known for?
Ryan Chen is listed with skills including Android, Ios, Project Management, Team Leadership, Strategic Leadership, Strategic Planning, Multi Cultural Team Leadership, and Software Project Management.
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