Ryan Hernandez Email & Phone Number

Peoria, AZ, United States

Phoenix, Arizona Area

Orange County, California Area

Advise Administrators, CIO, COO and Managing Partners regarding use of technology in their companies, Security, IT Policy and Procedure, Upgrades and Installations.In this capacity, manage all aspects of client contact, from sales strategy by understanding client needs, building relationships and client satisfaction through projects and ensuring quality of.

Irvine, CA

• Manage PC/Server/LAN platforms for Community Banking institutions throughout the Orange & LA County region.
• Administer Windows Server Platform (2003, 2008, & 2012)
• Manage Windows Active Directory 2003 and 2008
• Exchange migrations from previous versions to 2013
• Manage VMWare vCenter ESX/ESXi
• Deploy and administer Citrix XenApp Environment

Phoenix, Arizona Area

• Provide escalation to 5 Technical Support Consultants.
• Gathered & analyzed phone & ticket metrics for support team.
• Provided remote/phone support in a single point of contact environment for 30-35 customers.
• Server & desktop administration for assigned customers.

Phoenix, Arizona Area

• Primarily responsible for delivering an immediate response to trouble reported by clients, by performing both support activities and analysis for new and existing clients within the financial services sector.
• Domain administrator for 20+ multi branch community banks.
• Providing remote desktop and network support.
• Deliver both a responsive and enjoyable experience to customers, while providing remote LAN/WAN management and engineering services in a team environment.
• This includes but not limited to improving the efficiency and effectiveness of customers by proactively auditing and supporting their PC and networking needs.
• Internal training.

Phoenix, AZ

• Responsible for providing support to Regional Call center in the following areas:
• Configuring and supporting Avaya S8300/S8700 Phone systems in call center/ACD environment.
• Configuring and supporting Avaya Modular Messaging and Intuity Audix voice mail systems.
• WAN/LAN network equipment
• Desktop workstations and printer equipment support.
• Provisioning voice and data circuits, and cable plant management.

Orange County, California Area

• Responsible for installing and providing support for WAN/LAN network equipment, desktop workstation/printer equipment, provisioning voice and data circuits, branch cable management, scheduling and managing branch.
• Analyze, resolve, and/or escalate problems and/or issues.
• Work in a team environment on projects evaluating, implementing and supporting enhancements, new products, system management and diagnostic tools.
• Provide technical direction for less experienced associates.
• Coordinated and managed tasks and vendor resources involved for branch openings, relocations and closures. This included traveling anywhere from 5 to 10 days per month nationwide.
• Reviewed and analyzed problem and request tickets for resolution and escalation.