• Creation and Implementation of an on-going employee educational program called EEAT Fridays, aimed at promoting personal development, team morale and increased communication skills.• Attend a number of business leadership & networking events in order to aid personal development while connecting with other high calibre business owners and entrepreneurs.• Consult directly with clients to discuss goals and direction for their digital marketing & search engine optimisation campaigns.• Develop multi-faceted digital strategies integrating organic search, paid advertising and other marketing channels to increase clients overall online presence and quality of enquiry.• Conduct keyword & competitor research to identify key areas to focus on during a client's campaign, resulting in over 55% of tracked keywords ranking in 1st position in SERP.• Design and develop website pages using WordPress to implement new optimised content to the client's site.• Design and develop WordPress websites while implementing the client's goals, direction and branding to ensure the creation of a functional and responsive website.• Establish and verify Google Business profiles, while fully optimising for my client's business to increase local search traffic and rankings, which resulted in a 3,400% increase in calls from GBP in just 6 months.• Provide clients with monthly reporting detailing their campaigns progress, results, successes, work completed and overall strategy. Resulting in exceptional feedback from current clients on their experience with myself & Digital Surfer.• Development & management of Google Ads campaigns with weekly monitoring ensuring to optimise for search terms, adding new keywords, and creation of negative keyword lists.• Creation of quality Ad copy with on-going monitoring & testing new Ad variations

• Consult directly with clients to discuss goals and direction for their digital marketing & search engine optimisation campaigns.• Develop multi-faceted Digital strategies integrating organic search, paid advertising and other marketing channels to increase clients overall online presence and quality of enquiry.• Conduct keyword & competitor research to identify key areas to focus on during a client's campaign, resulting in over 55% of tracked keywords ranking in 1st position in SERP.• Design and develop WordPress websites while implementing the client's goals, direction and branding to ensure the creation of a functional and responsive website.• Establish and verify Google Business profiles, while fully optimising for my client's business to increase local search traffic and rankings, which resulted in a 3,400% increase in calls from GBP in just 6 months.• Provide clients with monthly reporting detailing their campaign's progress, results, successes, work completed and overall strategy. Resulting in exceptional feedback from current clients on their experience with myself & Digital Surfer.

• Founded RC Digital, a digital marketing consultancy that helps small and medium-sized businesses grow their online presence and revenue through SEO, Digital Marketing and web Design.• Deliver SEO consulting to a small eCommerce business resulting in a 317% increase in Organic Traffic.• Design and develop responsive and user-friendly websites using WordPress, HTML, CSS ensuring websites are built with SEO in mind from day one.• Strategise and manage content marketing campaigns, including blog posts, social media posts, newsletters, and videos, to increase brand awareness and engagement for client businesses.• Create organic YouTube content that ranks organically both in YouTube and Google Searches resulting in over 77K organic views from just two videos.• Built & developed an eCommerce Website & SEO campaign on a volunteer basis for a small business in the Whitsundays resulting in an increase in their overall revenue.

• Created meaningful conversations with clients while providing personal advice to ensure customers expressed and unexpressed needs are met• Assisted customers on simplifying their banking by using online and mobile banking• Resolved difficult customer situations effectively while delivering professional customer service ensuring the highest level of customer satisfaction• Proactively called existing clients to book future banking reviews to ensure they get the most from their banking • Tracked and maintained KPI’s using excel to develop & track personal and professional growth • Assisted Bank Manager with daily administrative and operational tasks to support compliant branch protocol

• Provided customer service to ensure customers expressed and unexpressed needs are met• Maintained and completed daily reports and tasks while upholding strict financial controls• Executed customer transactions, including deposits and withdrawals while managing large amounts of cash• Handled sensitive customer information via various systems while adhering to privacy protocols

• Consulted directly with AT&T to conduct B2B sales for small to medium sized businesses• Examined existing customers accounts checking current prices and promotions to increase customer satisfaction• Conducted Interviews in the recruiting process in order to onboard new account managers• Trained and mentored new account managers to teach them product knowledge and sales strategies

• Developed and maintained a Social Media Strategy to track important KPI’s in order to ensure goals are met• Designed content using Canva, Adobe Photoshop and Premiere Pro optimized for use on Instagram• Created written and visual posts for social media using Hootsuite to preschedule posts to Instagram• Scheduled appointments via e-mail, phone, and in person to connect students with career specialists• Critiqued fellow students resumes and provide feedback to help peers build a professional resume

• Consulted with client to outline website needs and goals• Designed and developed a website using WiX• Provided on-going support for all the clients’ digital marketing needs

• Created content through video and photography for use on social media and advertising• Managed staff during day to day operations to ensure sessions run smoothly• Opened and Closed the rink ensuring that tills were balanced at the end of day• Scheduled parties and events via phone and email for public or private skate sessions