Ryan Christopher Gemzon Email & Phone Number

Manila, National Capital Region, Philippines

•Identify and qualify high-quality candidates in America who are precise fits for job orders sent by our US-based clients• Contact candidates through phone calls and e-mails to determine interest and availability• Conduct in-depth phone interviews to qualify candidates, negotiate salaries or rates, and schedule interviews• Work with candidates throughout the recruiting process from candidate submission, scheduling interviews, compensation negotiation, offers, and onboarding• Interact with US-based clients to develop recruiting strategies and build long-term relationships• Build a pipeline of candidates who can be considered for future job orders and generate referrals• Maintain daily and weekly client reports• Work closely with and assist senior team members

307 W 38Th St #1305, New York, Ny 10018, United States

“Mitchell Martin, Inc. (MMI) is a leader in talent management and staffing solutions powered by innovation and driven by integrity. MMI provides Information Technology staffing, Talent Solutions and Healthcare staffing nationwide. Founded in 1984, MMI has over 1500 resources deployed across 38 states with annual revenues of $200 million with a diversified client base that includes Insurance, Life Sciences, Technology, Travel, Media and Healthcare.The company is headquartered in New York City, with branch offices across the country and delivery centers in India and the Philippines. Currently, MMI has more than 1500 consultants engaged at Fortune 500 and technology clients in more than 30 different states. MMI offers candidates access to the most distinguished firms in Financial Services, Insurance, Media, Technology, Healthcare and Management Consulting verticals. We welcome you to experience the MMI difference at: www.mitchellmartin.com and see why “your talent, is our passion”.

Sterling, Virginia, United States

Headquartered in the Washington DC Metro area, Cynet Health Inc is an award winning Healthcare and Life Sciences Staffing company. We are experts in Staff Augmentation, Recruitment Process Outsourcing, and Workforce Management Solutions. Ranked as one of the Best Places to Work in 2017, Cynet is also recognized as a Fast 50, Future 50 and Fantastic 50 by Washington Business Journal and Virginia Chamber of Commerce. Our success and delivery has been built on the core pillars of knowledge, and creativity. In 2017, Cynet was certified by The Joint Commission, recognized nationwide as a “Gold Seal of Approval” and a symbol of quality that reflects an organization’s commitment to meeting high performance standards. Today we cater to more than 1000 facilities across the U.S and place healthcare professionals in the clinical, non-clinical and allied setting. Find out more about us at http://www.cynethealth.comExplore a career with us at http://jobs.cynethealth.comFollow our Job Feed on TWITTER @ : http://twitter.com/cynethealthjobsLike, Subscribe to our FACEBOOK feed at https://www.facebook.com/cynethealthFollow us here on LINKEDIN for updates, events and job openings https://www.linkedin.com/company/cynet-health/Evergreen Clinical and Allied Positions we recruit for:RN, Travel RN, LPN, LVN, CNA, Case Manager, Nurse Practitioner, Physicians’ Assistants, Radiology Techs, MRI Techs, CT Techs, Mammography Techs, Cardiovascular Techs, Respiratory Therapists, Surgical Techs, Pharmacists, Pharmacy Techs, Physical Therapists, Occupational Therapists, SLP, Coder(Inpatient/outpatient), Director of Nursing, Nurse Supervisor and so many moreIf you would like to be considered for a job opening please send me an email with an updated resume at apply@cynethealth.com or visit our open jobs @ http://jobs.cynetsystems.com and apply online.

Philippines

• Execute the strategic recruitment plan; craft job descriptions and interview question kits• Design and customize hiring stages based on each position’s requirements• Organize candidate data and all communication in one platform• Analyze recruitment metrics, like time-to-hire and source of hire• Set hiring goals including timeframes and deliverables; source candidates online and offline• Ensure communication with candidates is prompt and professional at all stages (from the moment they apply until they are on board or turned down)• Review HR practices and make sure they are applied through the entire recruiting process• Establish assessment methods to test candidates on job-related skills (e.g. computer skills test, role-playing activities)• Collaborate with hiring managers and provide training as needed• Form strong relationships with past applicants and passive candidates for future opportunities

Philippines

• Monitored real time queues and identify high risk transactions within the business portfolio• Observed customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks• Interacted with banks and customers to validate information and to confirm or cancel authorizations• Resolved customer issues within the scope of existing service level agreements• Constantly monitored customer and transactional records to identify unauthorized transactions and fraudulent accounts• Maintained fraud analysis models to improve efficiency and effectiveness of company systems• Ensured confidentiality of all information collected during investigation• Determined existing fraud trends by analyzing accounts and transaction patterns• Identified system improvements to prevent fraudulent activities• Recommended anti-fraud processes for changing transaction patterns and trends• Generated suspicious activity reports and risk management reports for Managers

Philippines

• Received and answered customer inquiries via email• Provided quality instructions or responses to be able to resolve the customer issues• Handled queries from customers in a professional, clear, and concise manner

Philippines

Live Chat Officer• Catered real time/hands-on assistance to Citibank Philippines account holders; specialized on bank products such as personal lending, ready credit, advance wealth, savings and credit card accounts through digital services• Answered queries and assisted customers through chat; readily available to provide help or a solution in real-timeAnti-Attrition/Retention Officer• Performed effective inbound and outbound calls to retain clients trust to the bank and to the product it offers• Found solutions and made prudent decisions for a client who has demands/requests so to not lose their trust and to further strengthen their relationship with the bank• Maintained client focus - understand client needs and drives customer satisfaction• Processed orders, prepared correspondence, and fulfilled needs of existing customers that are at risk of cancelling services or orders• Addressed complaints with the goal of increasing satisfaction and securing renewals or savesCitiphone Officer• Credit Card and Bank Certified: August 31, 2011• Sales Officer: Offered loans and installments to qualified clients• Answered customer questions about banking services• Helped customers protect their accounts by reviewing suspicious activity; reissuing compromised debit and credit cards• Reviewed and organized requests for authorization approval; processed reversals as instructed by the merchant's bank or authorization center• Approved bank customer's request for daily withdrawal limit increase• Facilitated VISA/MasterCard emergency card/cash advance request• Familiarized with CARD PAC/ECLIPSE/FIREFLY System• Provided assistance to the inquiries of Citibank Philippines account holders