Ryan Jacobson Email & Phone Number

St. Louis, Mo

Operate as key contact for IG's Relocation accounts, managing relationships and ensuring clients have the tools they need to ensure success when managing every relocation situation.• Manage client day-to-day relationships.• Provide timely responses to client inquiries.• Ensure quality comes first and assist IMPACT Group with best practices and processes for our relocation programs.• Analyze all quality issues and provide thorough and accurate reporting on any and all quality concerns.- Provide new client set-up implementation.- Analyze data in preparation for monthly, quarterly, or annual client reviews.-Present on strategies for most effectively utilizing IMPACT Group's relo programs and how we can partner with RMC's to achieve success in every relo situation, including family integration, singles assistance, spouse/ partner career assistance, repatriation, group moves, and relocation decision assistance.• Provide group training on our programs and utilization for our partners and clients.• Assist in the planning and implementation of partner relationship strategies. • Act as liaison between Account Management and Client Services, ensuring implementation of new initiatives are followed by services teams.• Consistently provide appropriate expectations in daily client interactions, including negotiations in pricing and program parameters. • Remain available to provide consistent, proactive contact with clients, answer all inquiries, and continually find ways to make improvements on internal and external processes.

St. Charels, Mo

• Resolved customer complaints through active listening to identify core issue and sought appropriate resolution in line with company policies and needs of the customer.• Researched through information resources and input from relevant parties to provide the best possible resolution with the goal of maintaining satisfied customers. • Prepared and maintained several key reports including inventory and customer order follow-up which contributed to the overall store report to regional leaders.• Increased on-line satisfaction survey results by 4% in first six months in the position. • Reviewed and analyzed all orders ensuring integrity of inventory resulting in fewer markdowns and lost inventory.• Oversaw special order product location for delivery and pick up with accuracy and within a tight deadline with over 10 deliveries each day. • Managed 12 associates’ performance through communicating goals and evaluating performance by providing informal and formal feedback.• Utilized company tools to recognize employees for various accomplishments.

St. Charles, Mo

• Ensured merchandise was readily available for a better customer service experience contributing to a 2.1% increase in sales.• Self-starter demonstrating interest in learning all aspects of management to increase contribution as team member and leader.

St. Charels, Mo

• Focused on developing a selling culture through training on sales techniques contributing to a 2.7% increase in sales. • Executed weekly plan for sales events with correct signage and display layout.

St. Charels, Mo

• Increased lumber sales by 8.6% and building materials sales by 6.7% in 6 months.• Trained employees in correct policies and procedures with recognition for good work through positive reinforcement of appropriate actions.

Murfreesboro, Tn

• Increased team’s product knowledge through training related to product details and customer service resulting a 1.9% increase in sales.• Crossed trained 5 associates to help support the department when customer volume increased.

Mount Pleasant, Mi & Murfreesboro, Tn

• Answer customers question and find items to complete their project• Order and manage inventory and check the progress of purchases order’s• Training, coaching and developing associates customer service skills• Stocking shelves to achieve 100% in-stock, maintaining aisle cleanliness and shoppability• Work the cash register, and help load customers as needed

Mount Pleasant, Michigan

• Responsible for setting up the broadcast and packing the equipment• Making sure the broadcast was successful• Equipment/Software: Tieline, Behringer Audio Console, Lectrosonics IFB and Wireless, ARTcessories, HeadAMP, Rolls Compressor, and HP Laptop Adobe Audition, Winamp, Microsoft Word

Mount Pleasant, Michigan

• Prepared and executed a nightly on-air shift, both live and voice tracked• Regularly performed live-on-location and remote events involving listener interactions, listener interviews, prize distribution, set up and tear down of equipment• Interviewed people in various fields in studio & over the phone on- air • Wrote news and sports copy to be read on-air in broadcast style• Operated broadcast console in studio when talent was live on location• Created promotional posters and website graphics• Maintained website with regular updates• Created liners, sweepers, and commercials for clients• Composed e-mail directories for upcoming events and promotional giveaways• Equipment/Software: Audiotronics Audio Console, Behringer Eurdesk Audio Console, DCS, Adobe Audition, Adobe Photoshop, SAW, FTP95 Pro, Microsoft Office and FrontPage

Bachelor Of Applied Arts, Broadcast And Cinematic Arts

Activities and Societies: WMHW 91.5, News Central 34

Radio And Television Broadcasting Diplomas, Radio And Television