Ryan Jacobson Email & Phone Number

St. Louis, MO

• Operate as key contact for IG's Relocation accounts, managing relationships and ensuring clients have the tools they need to ensure success when managing every relocation situation.
• Manage client day-to-day relationships.
• Provide timely responses to client inquiries.
• Ensure quality comes first and assist IMPACT Group with best practices and processes for our relocation programs.
• Analyze all quality issues and provide thorough and accurate reporting on any and all quality concerns.- Provide new client set-up implementation.- Analyze data in preparation for monthly, quarterly, or annual client.
• Provide group training on our programs and utilization for our partners and clients.

St. Charels, MO

• Resolved customer complaints through active listening to identify core issue and sought appropriate resolution in line with company policies and needs of the customer.
• Researched through information resources and input from relevant parties to provide the best possible resolution with the goal of maintaining satisfied customers.
• Prepared and maintained several key reports including inventory and customer order follow-up which contributed to the overall store report to regional leaders.
• Increased on-line satisfaction survey results by 4% in first six months in the position.
• Reviewed and analyzed all orders ensuring integrity of inventory resulting in fewer markdowns and lost inventory.
• Oversaw special order product location for delivery and pick up with accuracy and within a tight deadline with over 10 deliveries each day.

St. Charles, MO

• Ensured merchandise was readily available for a better customer service experience contributing to a 2.1% increase in sales.
• Self-starter demonstrating interest in learning all aspects of management to increase contribution as team member and leader.

St. Charels, MO

• Focused on developing a selling culture through training on sales techniques contributing to a 2.7% increase in sales.
• Executed weekly plan for sales events with correct signage and display layout.

St. Charels, MO

• Increased lumber sales by 8.6% and building materials sales by 6.7% in 6 months.
• Trained employees in correct policies and procedures with recognition for good work through positive reinforcement of appropriate actions.

Murfreesboro, TN

• Increased team’s product knowledge through training related to product details and customer service resulting a 1.9% increase in sales.
• Crossed trained 5 associates to help support the department when customer volume increased.

Mount Pleasant, MI & Murfreesboro, TN

• Answer customers question and find items to complete their project
• Order and manage inventory and check the progress of purchases order’s
• Training, coaching and developing associates customer service skills
• Stocking shelves to achieve 100% in-stock, maintaining aisle cleanliness and shoppability
• Work the cash register, and help load customers as needed

Mount Pleasant, Michigan

• Responsible for setting up the broadcast and packing the equipment
• Making sure the broadcast was successful
• Equipment/Software: Tieline, Behringer Audio Console, Lectrosonics IFB and Wireless, ARTcessories, HeadAMP, Rolls Compressor, and HP Laptop Adobe Audition, Winamp, Microsoft Word

Mount Pleasant, Michigan

• Prepared and executed a nightly on-air shift, both live and voice tracked
• Regularly performed live-on-location and remote events involving listener interactions, listener interviews, prize distribution, set up and tear down of equipment
• Interviewed people in various fields in studio & over the phone on- air
• Wrote news and sports copy to be read on-air in broadcast style
• Operated broadcast console in studio when talent was live on location
• Created promotional posters and website graphics

Bachelor Of Applied Arts, Broadcast And Cinematic Arts

Activities and Societies: WMHW 91.5, News Central 34

Radio And Television Broadcasting Diplomas, Radio And Television