Ryan Kwan Email & Phone Number

Washington, Dc, Us

Mclean, Virginia, Us

Defense and Security Segment

Arlington, Virginia, Us

Technology Transformation - Enterprise Technology Strategy ManagerCustomer Experience - Digital Experience Lead

Fairfax, Va, Us

Department of Defense, Army, The Integrated Personnel and Pay System ‐ Army (IPPS-A) Increment II, Operations Management Division. -Served as the IPPS-A Inc II Operations Army 365 Champion. Assisting personnel with the Army's transitions to Office 365-Supported governance and staffing activities to obtain executive management and stakeholder's approval-Provided quality control for program documentation-Provided acquisition support for meetings from the project level meetings up to congressional briefings-Provided presentation and IT support for high level meetings and briefings-Managed day-to-day general requests for information-Received, assessed, and delegated the Army PEO-EIS Task Management Taskers received from the Program officer to the appropriate divisions/personnel for action-Developed new tracking tools using the apps offered in Army 365-Maintained and managed the project's education and training requirements for government, military, and contractor personnel. Maintain historical archive, tracked mandatory training, continuous learning points, and awards.-Organized, prepared, and managed the IPPS-A Inc II Command and Staff slides, the project's bi-weekly briefing to the Product Manager-Maintained situational awareness and tracking of the IPPS-A requirements to submit weekly, monthly, and quarterly presentation/documentations/briefings to Army-wide committees and senior Army leadership-Updated and maintain organization charts

Chantilly, Va, Us

Department of State (DOS), Bureau of Diplomatic Security (DS), Executive Office (EX), Chief Technology Office (CTO) Deputy Program Manager and Project Management Subject Matter Expert.-Provided project management support, liaised with Moss Cape back office, and coordination with subcontracting teams-Drafted monthly status reports and deliver to Moss Cape Program Manager and client.-Conducted assessment of current projects and operations team. Develop recommendations to improve workflow and operational effectiveness.-Lead my team’s transition from Remedy’s Information Technology Service Management (ITSM) to ServiceNow’s ITSM platform.

New Orleans, Louisiana, Us

Reservist Major

Mclean, Virginia, Us

Guidehouse LLP (formerly PwC Public Sector) Department of State (DoS), Bureau of Administration (A), Executive Office (EX), Information Technology Services (ITS) IT Project Management SME and Process Improvement SME.-Provided project management support, including developing project schedules, drafting documentation templates, reviewing and updating current schedules utilizing the ServiceNow Project Portfolio Management application.-Assisted the government client assessing current state of project management and developing recommendation to improve their project management process.-Assisted the government team in their transition and usage of ServiceNow platform, especially their Project Portfolio Management feature

Mclean, Virginia, Us

formerly PwC Public Sector LLP

Gb

PricewaterhouseCoopers (PwC) Public Sector LLP IT Program & Portfolio Management Associate ConsultantDepartment of State (DoS), Bureau of Information Resource Management (IRM), Foreign Operations (FO), Office of Innovative Infrastructure Change Control Coordinator/IT Project Management Subject Matter Expert.-Change Control Management-Business Process Strategy, Design, Reengineering and Continuous Process Improvement-Governance Strategy-Waterfall to Agile Transformation-Experienced Atlassian Jira Administrator-Assessed, redesigned, and improved the change control process, provided recommendations to update the change control board charter, and process & procedure guide.-Designed, implemented, operated, owned, and maintained the product for change request management, using a combination of G Suite apps (Forms, Sheets, and Docs), and also automated processes that were previously manually managed.-Helped transform and transition the team to implement Agile methodology from traditional waterfall, including implementing Jira to help manage the tasks and track performance data.-Developed and drafted proposals, brainstormed win values, and developed business partnerships with third party contractors.

New Orleans, Louisiana, Us

Quantico, Virginia, Us

IT Acquisitions Program Management Operations Officer.Assist Deputy Manager in acquisitions project, resource and risks management, and requirements analysis.Manage, execute, and delegate miscellaneous tasks assigned to the team from upper management.

Macdill Afb, Fl, Us

Managed a communication installation as an information technology manager during Eager Lion 2014, a multinational scale training exercise in the Kingdom of Jordan. Supporting over 200 user consisting of U.S. Marines and military troops from 5 different countries.Enforced IA policy and guidance for all U.S. and foreign nationals during the training exercise. Resulting in zero IA violations.Provided critical written and oral analysis of security architecture and vulnerability and risk assessments to the Chief Information Officer (Marine Forces Central Command Forward G6).Drafted and tracked plan of action and milestones (POA&M).

New Orleans, Louisiana, Us

Managed communication networks tasked with supervising the installation, information assurance, and maintenance of communication networks during three training exercises in the first quarter of 2013 in order to retain military IT skills for over 100 Marines.Managed, mentored, and trained a team of 20 Marines.Trained Marines on small team management.Conducted team operations planning for project planning and coordination. Provided input on mission planning, drafting and tracking POA&Ms for exercise planning, and provided written analysis to improve future training exercise projects.

New Orleans, Louisiana, Us

Washington, Dc, Us

(Operations and Learning & Development Manager)Executed two communication installations as a computer network manager during a large scale training exercise (5,000 Marines),including a month long exercise at Twentynine Palms, CA. One network node as the network system control center and a second as the Combat Operations Center for over 200 users.Monitored network status, trouble shot issues, information assurance, network performance and ensured reliability of network during field exercises as the System Control officer.Managed Help Desk and network issue incidents to ensure resolution of issues supporting over 200 users.Developing, coordinating, and implementing two short range training plans (3 months) and one mid-range training plan (6 months).Coordinated 206 computer upgrades within the headquarters and supporting departments.

Washington, Dc, Us

Operations and Team ManagerSupervised and managed computer network communication installations in 5 training exercises.Reviewed certification and accreditation documentation to ensure compliance with DoD and U.S. Marine Corps PolicyProvided written analysis reports to improve future exercises planning and execution.Coordinated with multiple departments for manpower requests, logistical supplies, electrical power generation, vehicle requests,and scheduled communication equipment maintenance through operational meeting discussion and formal inter-department service requests.Tracked all team POA&Ms and ensure the team is meeting deadlines.

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Assist in the recruiting of officer candidates.

Master'S Degree - Mps, Technology Management

Bachelor Of Science - Bs, Cognitive Science With A Specialization In Human-Computer Interaction