Ryan Lang Email & Phone Number

Melbourne, Vic, Au

Vancouver Island

- Obtain and lead successful e-commerce web projects for local businesses- Train clients on best practices for search engine optimization and link building techniques- Build websites and implement custom digital solutions for clients- Design AdWords campaigns and digital marketing strategies to drive quality traffic and sales- Integrate analytics and provide education on the user journey and important growth metrics- Plan and execute monthly e-newsletters and social media campaigns to increase sales revenue for clients- Manage project tasks using Kanban boards and project software such as Trello and Wrike

- Coordinate marketing and branding activities, executions, and disciplines associated with the business.- Manage Ecommerce content, SEO, campaign executions, and data exchange.- Manage and lead the establishment of range plans, images, ERP Stock file data management incl. Brand Price Reviews, activation, and accuracy of client data.- Oversee the branding standards, executions, and presentation of external communications including; Marketing Materials, Quotes, Range Plans, Tenders, Websites, On-Line ordering environments and Physical Executions such as associated with Business Cards, Packing Materials, Vehicles, and Showrooms.- Coordinate and execute social media activities and digital media presence. Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.).- Identify positive PR opportunities for the business and execute the communication coordination to maximize the benefits to the brands and the business.- Support Branch Managers in the organizing of promotional events and traditional or digital campaigns and be hands-on to facilitate their success.- Provide Sales Support to the Account Management team – in assisting to build quotes, range plans, contract online ordering executions, flyers, targeted campaigns.- Work within the Customer Service Team and assist in customer service activities such as Sales Administration and Customer Service interactions where directed.- Prepare and execute bi-monthly Marketing Meetings with the Senior Management Team.- General IT support.

Victoria, British Columbia, Canada

- Design, develop and maintain e-commerce website, integrating with a point of sale system for multi-location orders and menus- Increase digital footprint, audience, and sales via carefully crafted digital and in-store campaigns- Streamline business operations and reduce costs with software implementations, integrations- Ensure continued business growth with strategic planning and relationships

Victoria, Bc

- Maintained 100% customer satisfaction rate with projects and support tickets- Implemented complex configurations for clients such as NASCAR, Auckland Airport, Legislative Assembly of British Columbia, Nantahala Outdoor Center, ImmotionVR and Hewlett-Packard- Technical sales scoping in collaboration with the sales team for hundreds of projects- Coordinated work distribution and project folio- Top performer for project delivery, continually meeting or exceeded key performance targets- Supported enterprise clients and account managers with account troubleshooting, API, and integrations- Created and updated technical documentation, procedures, and tutorials on team Confluence site- Led and trained team members on planning, designing, building, and delivering projects internationally- Designed a project tracking JIRA configuration, enabling detailed reporting on key project metrics, enabling higher quality quotes, faster turnaround times and improved client retention- Chaired project review meetings, ensuring accurate project tracking and providing guidance to team- Utilized Salesforce to send quotes, statements of work, and manage contracts for professional services

Victora, Bc

Victoria, British Columbia, Canada

Music Event and Small Festival Promotion for Local Bands in Rock, Punk, Psych, and Metal Genres.

- Designed a reporting system which allowed for detailed tracking and statistics of student applications- Spearheaded the redesign of the records department’s SharePoint intranet and streamlined access to important documents and information

Pakenham

Tuition and Lesson PlanningLive Audio EngineeringRecordingAcoustic & Band PerformanceSong WritingBusiness Operations

Hallam

- Managed the operations of 7 customer service divisions and hundreds of contractors across Australia- Maintained project tracking records and provided progress reports to the Business Analyst and Executives- Involved in the training and development of team members and writing process guidelines- Performed critical fault resolution, troubleshooting, software, and financial support for contractors- Project resource planning for earthmoving projects, including excavation equipment, soil testing, and trucks- Key in coordinating industrial and construction equipment and human resources for earth moving projects

Port Melbourne

- Led a nationwide project with teams across Australia, to replace thousands of Ingenico Payment Pin Pads- Managed a statewide upgrade of smart card payment devices on hundreds of Transit Victoria Busses- Coordinated installation and removal of Tank Security Safes at large retail outlets and train stations- Championed Zenon Information Kiosk installation in low to medium-security prisons- Provided daily progress reports to key stakeholders, ensuring key targets were met and kept on schedule

Knoxfield

- Coordinated hundreds of library installation projects across Australia and in remote areas, with public libraries Victoria, government libraries and independent libraries- Designed and implemented a project and logistics management tool using SharePoint, enabling transparency, advanced reporting, and notifications at each stage of a project- Worked closely with project architects, builders, and other construction trades for new building projects- Processed orders and coordinated warehouse teams with a catalog of over 50k SKU’s- Facilitated training for 20+ staff members on new technology and processes

Oakleigh

- Led the client services team in delivering enterprise support to universities, and small businesses- Coordinated audiovisual equipment install projects statewide- Scheduled routine maintenance, emergency support, vehicles and accommodation for technicians- Maintained service level agreements with as low as a 4-hour turn around for fault resolutions- Arranged team member certifications, heavy machinery tickets, and equipment for the worksite- Managed large inventory of audiovisual equipment

Berwick

Professional Diploma Of Digital Marketing, Marketing, Complete

Bachelor Of Applied Music, Music Performance, General

Diploma, Music

Activities and Societies: Diploma of Music, Certificate 4 of Training and Education

Certificate 4, Sound Production

Activities and Societies: Certificate 4 of Sound Production

Certificate 2, Music Industry