Direct IT strategy and business functions for an international retail operations company with locations in Canada and throughout Europe; manage capital and expense budgets. Lead RFP process for new technology including POS, Business Intelligence, Accounts Payable, Invoice Matching, Reconciliation, Loss Prevention, WMS, Network infrastructure, and other technology-related systems. Coordinate stakeholder meetings, business requirement gathering, and report to Executive leadership team, while also liaising with third-party service providers and consultants. Oversee employee and department development to support new technology.

Supervised a diverse Information Technology department (four direct reports within IT and e-Commerce) of a luxury ski clothing retailer. Handled a variety of platforms and systems supporting a retail environment including ERP, POS, CRM, sales audit, direct mail, and e-commerce; heavy focus on business analytics scaled for employees and executives at every level. Managed CapEx budget, planned, designed, and implemented all IT related systems; performed data warehouse building and management. Ensured all industry best practices and standards were met, including PCI compliance, and oversaw employee development. Coordinated yearly physical inventory and cycle counts, and maintained vendor and outside consultant relationships.— Designed and developed a mobile application that streamlined company buying processes and provided remote ERP data access, while also reducing product lead times and back office workloads — Drove company to its most profitable years and expanded retailer to year-round profitability by implementing an industry standard e-commerce platform allowing for spring and summer fashion sales— Converted company WAN infrastructure to MLPS for greater bandwidth capacity for emerging technologies— Implemented a help desk for POS, direct mail, e-commerce and back office 365/24/7 support— Managed implementation project for first new ERP system for the company in 20+ years, as well as new POS, A&R, CRM, sales audit, AP, and manifest systems, moving company toward industry best practices

Designed, implemented, and managed every aspect of a growing network including firewalls\WAN\LAN\VPN. Installed and managed new hardware including servers, desktops, network equipment, and IP telephony systems. Troubleshot network, hardware, and software issues, and provided overall end user support. Managed routers, firewalls, switches, VPNs, and intrusion detection devices.— Developed and implemented company’s first WAN network, paving the way for implementation of file and application servers, and IP based phone systems— Installed an enterprise style call center application for the direct mail division— Reduced costs approximately 25% by implementing IP-based phone systems

Oversaw daily operations of direct mail information systems including e-commerce and inventory integrity within division. Managed routers, firewalls, switches, VPNs and intrusion detection devices, resolved network issues, and assisted in end user support. Participated in catalog production, planning, and direct mail plans.— Instrumental in getting the company’s first e-commerce site online— Designed and implemented a packing process that produced a 100% assurance against mis-ships— Implemented of a new fulfillment system for Y2K compliance