Ryan Closser, Cscp's Location
Chicago, Illinois, United States, United States
Ryan Closser, Cscp's Contact Details
Ryan Closser, Cscp work email
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- Valid
Ryan Closser, Cscp personal email
n/a
Ryan Closser, Cscp phone numbers
About Ryan Closser, Cscp
Experienced leader with a demonstrated history of working in logistics, supply chain, and the start-up tech space. Skilled in strategic planning, project management, sales management, and business development. Strong professional able to excel as a leader of people, or as an individual contributor making an impact on an organization.
Ryan Closser, Cscp Work Experience Details
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PresidentBridgenet Solutions Jan 2024 - PresentChicago, Illinois, Us -
Chief Operating OfficerBridgenet Solutions Jun 2023 - Jan 2024Chicago, Illinois, Us
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Global Director Of Customer SuccessFourkites, Inc. Aug 2022 - May 2023Chicago, Illinois, UsDefine the strategy and a detailed execution plan to provide a premium experience and value for our customers in LATAM, APAC, EMEA, and NAArchitect the customer success and solutions strategy to leverage and scale in support of enterprise revenue growthCreate champions, drive product adoption, and long-term engagement by defining the customer journey and optimizing the customer lifecycle, including customer goal achievement, promoting new features, and identifying new use casesAlign closely with Sales, Engineering, and Product leadership to engage prospective and existing customers to define goals/success criteria, leverage our existing product features to achieve them, and identify future roadmap additionsDrive customer advocacy and influence internal stakeholders by promoting a customer first mindset throughout the company -
Director Of Program Management, Supply Chain Network CollaborationFourkites, Inc. Mar 2019 - Oct 2022Chicago, Illinois, UsLead supply chain and transportation software product development and implementation from ideation, product management, GTM function, to customer operationalizationDrive customer/carrier transportation efficiencies and cost savings through collaborative product adoption Lead cross-functional global teams to fuel FourKites market penetration and revenue growthSet vision and strategy for long term growth of FourKites supply chain collaboration products
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Senior ManagerTmc, A Division Of C.H. Robinson 2016 - Feb 2019Chicago, Il, UsP&L accountability for 12 clients representing $1B+ in logistic spendFacilitate, operationalize, and implement annual transportation bids for Fortune 500 customers Consultative approach to driving collaboration between shipper and carriers to increase network efficiencies Understand customer strategy and ensure TMC alignment to meet customer requirementsDevelop and grow C-suite level relationships with customersLead cross functional project teams to further capabilities while driving profitabilityDirect management responsibilities for 7 managers as well as 50 indirect reportsDevelop future leaders of the company by focusing on career development and executive exposureCollaborate with HR on recruiting processes to ensure acquisition of skilled talentAdvocate for client IT requests and ongoing strategic development of the IT road mapDrive growth strategies by creating a culture of up-selling and cross-selling among employees -
Key Account ManagerTmc, A Division Of C.H. Robinson Aug 2014 - Dec 2016Chicago, Il, UsDevelop and maintain relationship with customer key stakeholders at various levelsTranslate customer objectives into team based KIAs and KPI targets Oversee & manage customer activities and serve as an escalation pointEnsure the operations team is meeting the expectations and they have the resources requiredFinancial Management of multiple P&L's
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ManagerC.H. Robinson Worldwide, Inc. Jul 2012 - Aug 2014Eden Prairie, Minnesota, Us -
Sales ManagerC.H. Robinson Worldwide, Inc. Jan 2009 - Jul 2012Eden Prairie, Minnesota, UsManaged a group of 8 professionalsContinuously created and refined SOP's for customer retentionConducted quarterly reviews to ensure team and individual KPI targets were reachedDeveloped new compensation methods to aid motivation and increase productivityCreated and presented customer facing reports to provide clients transparency within the supply chainDeveloped internal reporting methods utilizing Microsoft Excel and proprietary reporting systems to increase efficiency and decrease human error when analyzing customer trends on a daily basisLiaison between sales and operations teamRecipient of multiple sales awards
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New Customer SalesC.H. Robinson Worldwide, Inc. Dec 2007 - Dec 2008Eden Prairie, Minnesota, UsUtilized inside and outside sales techniques to sell CH Robinson services to C-level professionals Worked with customers to increase supply chain efficiency while also growing CH Robinson revenueExceeded new sales goal by 16% in 2008 and 15% in 2009 Created sales documentation and led training for all new CH Robinson sales employeesManaged and reported new sales numbers on a monthly basis
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Account ManagerC.H. Robinson Worldwide, Inc. Dec 2005 - Dec 2007Eden Prairie, Minnesota, UsManaged transportation and distribution for a portfolio of 20 customers on a daily basisExplored growth potential of current customers to increase accuracy of net revenue forecastingRecognized and prevented potential service failures while indentifying possible operational efficiency gainsDeveloped strong teamwork skills working with co-workers, management and customers dailyExceeded portfolio wide goal of 20% customer growth year over year
Ryan Closser, Cscp Skills
Management
Facebook
Sales
Crm
Leadership
Training
Operations Management
Microsoft Excel
Supply Chain
3pl
Time Management
Analysis
Teamwork
Sales Operations
Freight Forwarding
Third Party Logistics
Salesforce.com
Inventory Control
Cold Calling
Customer Relationship Management
Supply Chain Management
Strategic Planning
Account Management
Business Development
Contract Negotiation
Contract Management
Transportation Management
Logistics Management
Sales Management
Mentoring
Ryan Closser, Cscp Education Details
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Michigan State UniversityBusiness Management
Frequently Asked Questions about Ryan Closser, Cscp
What company does Ryan Closser, Cscp work for?
Ryan Closser, Cscp works for Bridgenet Solutions
What is Ryan Closser, Cscp's role at the current company?
Ryan Closser, Cscp's current role is Global Operations Leader.
What is Ryan Closser, Cscp's email address?
Ryan Closser, Cscp's email address is ry****@****son.com
What is Ryan Closser, Cscp's direct phone number?
Ryan Closser, Cscp's direct phone number is +163079*****
What schools did Ryan Closser, Cscp attend?
Ryan Closser, Cscp attended Michigan State University.
What skills is Ryan Closser, Cscp known for?
Ryan Closser, Cscp has skills like Management, Facebook, Sales, Crm, Leadership, Training, Operations Management, Microsoft Excel, Supply Chain, 3pl, Time Management, Analysis.
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