Builds and maintains an effective 260 person team through recruiting and hiring. Coordinates with Director and VP to establish and exceed KPIs. Advises subordinate managers on training and implementation of new SOPs.

Coordinate staff management through the training, evaluation, and scheduling of lifeguards. Enforced safety protocols and procedures through observation and verbal feedback. Resolved inquiries by building positive relationships with clients and patrons.

A podcast and blog to encourage young men to be more like Christ. Addressing practical life issues with the Scriptures.

Fostered an inter-departmental relationship to cultivate customer-driven purpose. Communicated with customers to ensure an exceptional experience. Leveraged store-wide knowledge through cross-training to align customer needs with products.

Collaborated with department lead to help train new hires and coach current team members towards success in company standards. Assisted athletes in a smooth and friendly checkout experience.

Worked to maintain a clean and friendly department. Managed firearms and completes firearm transactions within the store. Served by, with, and through managers and department, co-workers to perfect the department.