Ryan Mccargo Email & Phone Number

Folsom, CA, US

Portland, Oregon, United States

• Built relationships and rapport with customers and coworkers alike in a manner that allowed me to climb from front of house support staff to a full-time manager within 3 months of being hired.
• Cross-trained across the entire front of house in a matter of weeks to be able to assist wherever needed and be a dynamic coworker and leader.
• Over the summer I was in the top 3 for guest check average (GCA) sales three months in a row including having the top GCA for the month of September across all staff.
• Since being hired, have received multiple merits from coworkers and salaried managers regarding leadership, being a team-builder, and reliability in the workplace that showcase my work ethic and ability to lift those.

Portland, Oregon, United States

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service to 200+ guests daily.
• Consistently drove over $2,000 in sales/day; exceeding performance goals related to sales targets, and customer satisfaction ratings.
• Streamlined order processing & table turnover rate through accurate cash handling and efficient use of the point-of-sale system, slashing ticket times by 30%.
• Maintained a clean and organized workspace for optimal productivity and safety.

Folsom, California, United States

• Developed and executed strategic plans for business growth and expansion, resulting in an additional 10-15% of revenue, monthly.
• Cultivated strong relationships with clients, vendors, and partners by building operational strategies to ensure long-term success and loyalty, increasing profit over $3,000/quarter.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced food waste by ~10% through close monitoring of inventory levels and implementing proper food storage techniques.

Sacramento, California, United States

• Boosted sales revenue by 10% through relationship development and maintenance with key clients.
• Enhanced client satisfaction across 40+ accounts by providing personalized solutions and support for their business needs.
• Championed a customer-centric approach within the sales team, emphasizing the importance of understanding client pain points and delivering solutions that address their unique challenges.
• Conducted comprehensive product presentations, demonstrating the value proposition of our robust catalog to potential clients.
• Negotiated contracts with clients, ensuring mutually beneficial terms and conditions for long-term partnerships.

Sacramento, California, United States

• Implemented cost-saving measures across 6 locations (180+ employees) through streamlined processes, efficient scheduling, and strategic vendor negotiations.
• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Slashed staff turnover rate by 10% with effective leadership, open communication, and employee development opportunities.
• Optimized labor costs by closely monitoring schedules, and adjusting staffing levels according to business needs, reducing labor cost by 7%.
• Oversaw inventory management processes to minimize waste, leading to approximately $5,000/year in saved expenses.

Bachelor Of Science - Bs, Sociology

GPA: 3.54 Graduated Cum Laude

Associate Of Arts - Aa, Social And Behavioral Sciences

GPA: 3.64