Ryan Cobb Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, Florida

Manage a team of guest experience team members with a focus on creating amazing guest interactions and empowering the team to make the shopping experience seamless and easy for guests. Driving brand loyalty, focusing on hitting sales goals while also managing payroll. Conducting “leader on duty” shifts that require management of full store operations including de-escalating negative guest interactions, managing all third party vendors, and educating and monitoring team members on daily sales goals. Management of cash office for daily routines as well as overseeing armored vehicle pick up.

Temporary position while store is remodeling. Interviewing and hiring temporary team members for full store remodel. Training all incoming team members on best practice regarding every aspect of recreating planogram set. Organizing and delegating workload in order to accomplish all work needed to stay on target. Updating plans according to construction sequencing and reallocating workload based on shipping delays, construction hold ups, etc. Conferencing with store and construction teams to maintain pace according to sequencing schedule.

Manage style consultant team members to help build routines that focus on (up) selling, merchandising, and developing relationships to uncover guests actual needs. Designing functional and efficient merchandising strategies for optimal shopping experience. Conducting “leader on duty” shifts that require management of full store operations including de-escalating negative guest interactions, managing all third party vendors, and educating and monitoring team members on daily sales goals.

Same as service and engagement team leader, position name was changed.

Managed food department and team members to maintain high quality of food and freshness standards. Developed high quality, genuine relationships with third party vendors to be able to maintain brand quality. Maintaining sufficient product orders to make sure aisles were full and impactful for guests.

Developed rapport with guests quickly to be able to uncover their needs. Built breadth of product knowledge sufficient to help guests find product to full said needs. Consistently exceeding sales goals by educating guests on products and features simultaneously creating repeat business and referrals. By educating guests on product and services, seamlessly able to sell secondary and tertiary products that contribute to a better overall experience with original product.