Established the process and procedure for monitoring the financial risk of our high and critical third party relationships.Discovered processes that could be simplified while still meeting risk standards.Reviewed current third party processes and identified areas that need improvement.Provides advice and guidance on business activities where operational risk exposure or controls could be materially impacted.Establish policies setting standards, monitoring risk management practices, and reporting on risk activities and emerging risks.Develops and maintains governance documents.Performs third-party management governance and oversight.Executes oversight and monitoring of third-party risks and controls.Monitors risk metrics.Provides third-party risk metrics and program status to Leadership and Risk Management Committees.

Responsible for key cost management, risk management, and performance management for assigned third party relationships.Established a scorecard to track and compare adherence to service levels across similar vendors. This scorecard was rolled out to over 20 suppliers.Negotiated service levels and contract terms with legal counsel.Monitored key performance indicators and adherence against contractual obligationsResolved performance related issues and customer complaint escalations with third parties.Created mitigation plans for suppliers to cure information assurance gaps, data security vulnerabilities, and failed controls.Maintained constant awareness of external marketplace as it relates to third parties and/or relevant internal capabilities.Identified mutually beneficial opportunities with third parties.Promoted a continuous improvement culture with managed third parties.Partnered with Procurement to identify targeted suppliers during sourcing events.Executed the on-boarding/off-boarding of third parties.Primary point of contact between Capital One and mortgage origination suppliers. Partner with internal budget owners and finance to establish and stay within operating budgets. Manage on-boarding/off-boarding of third parties. Assist contract attorneys during service agreement and statement of work negotiationsAssist in development of, and monitor, SLA's or key performance indicators for third party relationships. Monitor supplier activity against third party contractual obligations. Resolve performance related issues/escalations with third parties. Create mitigation plans for suppliers to solve information assurance/security findings.Plan and conduct periodic third party business reviews, including appropriate stakeholders.

• Assessed if third party vendors had appropriate policies, procedures and change controls.• Conducted an on-site review of an offshore business solutions vendor in Mumbai India.• Determined if vendors had an appropriate corporate compliance program ensuring adherence with applicable laws and regulations.• Evaluated the effectiveness of the supplier’s information security policies, employee training, business continuity, disaster recovery testing and capacity planning.• Prepared clear and concise work paper documentation supporting audit tests.• Issued risk ratings and created remediation plans/dates for identified gaps. • Collaborated with business units to provide recommendations and solutions to vendors on risk and control issues.• Ensured vendors are adhering to both internal and Citi policies and procedures.

• Led a team consisted of vendor personnel which included 8 asset managers and four on-site associates.• Presenter at Citi Bank’s preferred real estate agent seminar during the 2011 Five Star Conference and Expo.• Directed all aspects of the Citi Financial real estate portfolio including the approval process of an asset managers’ marketing plans, repair bids, and purchase offers.•Attained authority to approve losses up to $50,000 per loan and repair costs of $10,000 for each bank owned real estate.• Coached poor performing associates before low performance and quality scores escalated to negative trending. Discovered through regular reporting analyses and file reviews.• Approved and rejected the asset managers marketing plans, repair bids, and purchase offers.• Created monthly scorecard for vendors using both manual and automated reports.• Conducted on boarding training sessions for new outsource vendors.• Selected as REO employee of the month and earned a WAVE award which recognizes outstanding professionalism, diplomacy, and dignity throughout mortgage default operations.

• Managed an inventory of over 800 assets owned by the bank. • Analyzed all available data to determine the appropriate listing price and marketing strategy to obtain the best return on investment.• Revised pricing strategy as needed to stay ahead of local real estate market changes.• Proactively examined real estate inventory to ensure assets were being maintained in accordance with home owner association policies and local laws and requirements.• Negotiated purchase agreements and purchase price.

• Identified consumer’s needs and provided loan programs to assist them with meeting their financial goals.• Evaluated and analyzed financial data, and determine qualification of collateral and customer credit history.• Established, developed and maintained positive relationships with existing and potential customers.• Owned the overall customer interaction and interface with all parties involved on each individual loan that is originated.

• Strengthened new and established accounts by being their primary contact for resolution. This included traveling onsite to client sites. • Provided weekly client relationship summaries to upper management.• Provided on-site customer service and operational support.• Resolved urgent issues that created a bottleneck within a client's supply chain. • Audited daily reports of products to ensure reports were correctly logged and delivered to clients