Ryan Copeland Email & Phone Number

Charlotte, Nc, Us

Redmond, Washington, Us

As a Sr. CSAM, I form partnerships with strategic healthcare providers as a trusted advisor and program manager to help them achieve more utilizing Microsoft technology. My mission is to enable the organizations to digital transformation by executing operational enhancements, acceleration of innovation and transformational growth.

Redmond, Washington, Us

My responsibility is to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM, I drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This is done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

Redmond, Washington, Us

Acted as the business advisor for Microsoft Support customers and aligned their business priorities to the Premier Support/Unified Support agreement to help them realize the value of their Microsoft investment.

Columbia, South Carolina, Us

Led programs underneath multiple portfolios, maintaining consistency between projects within programs in order to drive program objectives. Guide and coach project managers to ensure adherence to best practices. Created short and long-term technology roadmaps for future growth and scalability. Collaborate on designing technical solutions to meet the needs of the business. Develop and deliver presentations for executive management and facilitate executive review meetings.• Led program to fix a security finding by the Center for Medicare Services. Designed and implemented a new Medicare Services Network, purchased & deployed 3 new DataPower Gateway Appliances and transitioned existing services from a shared gateway appliance to the new dedicated gateway appliance in the new network. Worked with network engineers to architect the new network.• Guided SUSE Linux Enterprise Server (SLES) 11 program, utilizing seven projects to replace 300+ servers running SLES 10 with SLES 11. Piloted new infrastructure rollout process, refined existing infrastructure process, completed project on constrained schedule, and avoided government fines.• Orchestrated upgrade of 1,900 Windows 2003 servers to Windows 2008, resulting in cost savings of $500,000 by elimination of additional Microsoft support and project completion three weeks ahead of schedule.• Helmed Application Migration Program consisting of five projects while operating underneath larger portfolio for Cloud and Managed Services, successfully creating new Configuration Management System. Discovered and migrated 2,100 undocumented configuration items into configuration management database. Completed program three months ahead of schedule and produced company’s first inventory management system.• Provided oversight for the Infrastructure Portfolio. Ensured the success of all programs making changes to the enterprise computing platform running on SUSE, Linux, zLinux, Windows and AIX.

Columbus, Ga, Us

Entrusted with providing exceptional leadership skills to guide multiple projects and strengthen relationships between IT and Business organizations. Took over and turned around $1.1M project for rollout of Case360 BPM software to 200+ business users that was behind schedule and experiencing scope creep.• Revised project schedule and reset expectations, resulting in timely project closure, 31% increase in processing efficiency, and 9% decrease in processing time.• Led a Lessons Learned session to identify and bridge process gaps.• Incentivized and motivated team by giving awards and recognition to top project performers.

Columbia, South Carolina, Us

Spearheaded multiple government, infrastructure, and software projects through SDLC while adhering to CMMI Level 3 quality standards. Led project team, to include workflow management, mentorship, development, and evaluation. Liaised with executive leadership on bi-weekly basis to provide project status updates. Guided strategy planning and resolution for project risks and issues, using MS SharePoint for documentation and collaboration.• Oversaw TRICARE claim processing solutions projects and implemented one of the largest healthcare policy changes in Defense Health Agency’s history in collaboration with prime contractor. • Helmed ‘IZON to WCM’ project, successfully implementing new intranet system impacting 3,000+ users. Delivered $1M+ project on time and within budget, increasing customer satisfaction and productivity.• Oversaw Benchmark project for TRICARE South region which required building and configuring production-ready test environment to process claims in alignment with new government change order. Achieved 98.4% success rate of claims submitted, secured acquisition of new contract for TRICARE West region, and closed project on time and under budget.• Collaborated with six other project managers on Windows 2000 Retirement Program requiring 27,000 hours and 520 resources to complete, delivering upgrade and/or decommission of 1,500+ servers.

Integrated changes for web-based projects into client web portals and led projects for creation and modification of enhanced electronic document solution. Served as the primary point of contact for multiple client accounts to drive system changes and helping them achieve their business goals.• Created and implemented process improvement, reducing file transmission rate by 20%, increasing customer satisfaction, winning new business, and earning recognition from client sponsor.• Led data migration project, completing eight weeks early and securing contract extension for two additional years.• Oversaw migration of client’s production services to new datacenter, avoiding SLA fines with timely completion.• Spearheaded development of new interactive billing template, increasing client satisfaction by 45% with projections for enrollment to expand by 50% and revenue to grow by 33%.