Ryan Walsh Email & Phone Number

London, ON, CA

Canada, United States, Mexico

• Independent consulting, specializing in aligning highly customized technology solutions with business complexity across the Logistics, Warehousing, Supply Chain, Healthcare, and Travel industries.
• Supporting executive leadership with hands-on project management, coordinating closely with Operations, Finance, Legal, HR, and IT to drive seamless execution across all project phases.
• Structuring client contracts and agreements in collaboration with legal counsel, facilitating multiple contract iterations to achieve a win-win outcome while significantly reducing client legal expenses.
• Commercial building selection and lease negotiations, expediting site selection while collaborating with legal counsel to reduce expenses and accelerate the process.
• Current Project: Logistics, Warehousing, Supply Chain and Global Operations (2024 - Present)

Toronto, Ontario, Canada

• Development of a custom product stack serving as the core platform for Serefin’s largest operational unit, integrating CRM, omni-channel communication, end-user facing web portals & apps (iOS, Android, Web), and.
• Led cross-functional teams (Software Development, QA, Platform Support and Change Management), achieving 99.9% satisfaction in platform support across Serefin and partnering organizations.
• Technological Oversight: Managing internal & external teams and resources across diverse technologies o Full-stack (PHP,.NET, React) o Cloud (Salesforce (Apex, Lightning and Visualforce)), AWS & Azure o AI & LLM
• Development of team structure, resource training plans, budgeting, strategic goal alignment and performance reviews.
• Structured Process Design & Implementation across all aspects of the software development life-cycle, enhancing collaboration between business units, improving delivery timelines and heavily reducing required hotfixes.
• Project Portfolio Coordination and member of the Serefin leadership project steering committee.

London, Ontario, Canada

• Overseeing Project Management, Service Desk, Scheduling and Support. Accountable for service growth strategy, quality and performance, and professional development.
• Led cross-functional collaboration to streamline operations and increased onboarding capacity by 4-5x, while maintaining service desk performance.
• Hands-on escalation, supporting highly skilled technical team members on the full information technology spectrum (infrastructure, networking, cybersecurity, and project management), achieving high customer retention.

London, Ontario, Canada

• Eliminated IT related operational downtime through a complete infrastructure and telephony overhaul. Hands-on migration of data center and virtualization architecture(30+ high risk aged assets, SAP, Exchange, Active.
• Technology lead for Jones’ Insite e-commerce implementation, streamlining sales and distribution process to align with customized technology for online sales, allowing the Healthcare division to repurpose legacy sales.
• Oversaw the data warehouse implementation, guiding the finance group through definition of ERP facts and dimensions while managing third-party developers for technology customizations, resulting in streamlined.
• Pioneered Jones’ inaugural cybersecurity awareness education initiative, achieving 90%+ employee participation and improving organizational performance as measured in subsequent penetration test results.

St Thomas, Ontario, Canada

• Business-driven strategic technology planning. Accountability for the following IT groups: (1) Business Analysis, (2) Software Development, (3) Business Intelligence, (4) Network Service & Support.
• Development and launch of Buckland’s largest operational group’s core customs brokerage platform and warehouse management system, allowing the business to successfully transition 100% of operations away from.
• Established and grew the Business Analysis and Business Intelligence teams from the ground up, enhancing platform-specific support, streamlining change management and improving reporting capabilities across the.
• Led and executed the modernization of Buckland’s entire IT footprint, eliminating frequent critical operational interruptions through increased data center stability, improved remote access solutions, and implementing.
• Cultivated managerial excellence and mentorship across the IT organization, overseeing hiring, coaching and performance appraisals to support operational teams in Mexico, USA, and Canada.Time split between Ontario.

London, Canada Area

London, Canada Area

London, Canada Area

Aylmer, Ontario

Leadership

Ivey Leadership Program Executive Development

Education record

Executive Education Centre Courses: Business-Driven Strategic Technology Planning

Computer Systems Technology, It

Activities and Societies: Student Council Representative3 Year Honors Diploma

Engineering

Ossd W/French Immersion, French Immersion