Ryan Crane, Mba Email & Phone Number

Reno, Nevada, United States

Reno, Nevada

o Maintain the main senior centers by analyzing, addressing, and mitigating risks related to the facility or visitors, including providing all visitors with an excellent “customer experience”.o Oversee the project of the new meal system to be implemented at all WCHSA Senior Centers, including developing the launch, training staff, and monitoring progress.o Collect and monitor internal controls over cash transactions and perform daily audit in SAP.o Interview, hire, train/develop, and coach staff across two locations, including encouraging excellent customer service to maintain the customer experience.o Analyze, develop, and maintain staff policy and procedure manual for front desk; make recommendations/decisions based on data & observations.o Analyze and evaluate meal site and client data, including correcting inaccuracies.o Oversaw the implementation and evaluation of the grant-funded transportation program; compiled and submitted monthly reports to Fiscal team for program.o Project management, including: communication with stakeholders to coordinate the annual Older Americans Month event, design the program book for dissemination to partners and the public, and coordinate opening ceremonies with over 70 vendors. o Develop spreadsheets for tracking to perform calculations for data analysis, including developing an inventory tracker to determine needs during the fan drive and tracking COVID data.o Act as the media liaison for the fan drive by addressing media requests for data and giving interviews regarding the status of the program.o Prepare graphs from data for management.o Acting as a change agent to update technology in the centers.o Research, coordinate, and implement new point-of-sale system, which allows for inventory and customer tracking.o Researched and implemented data metrics system for tracking traffic of visitation to the center and report data to management.o Developed and implemented a department food pantry to feed people in need.

Reno, Nevada

o Performed duties as Human Resources (HR) Representative, including managing personnel files, provide information regarding benefits and payroll, provide mediation between management, employees, and the union, interview employees during investigations and hiring process, ensure agency compliance with County policy and procedures, compile HR reports using SAP, assist employees with benefit questions, compile interview materials, coordinate interviews, participated in Hay study training to learn how to classify positions.o Notify the Agency regarding upcoming and/or current changes.o Represent agency during meetings with various departments.o Oversee and participate in monitoring and developing agency-wide procedures.o Provide budgetary guidance to direct staff by overseeing purchases.o Monitor monthly employee merits, evaluations, and track FMLA, in SAP.o Communicate with management regarding procedures and discuss options to create efficiency.o Advise, monitor, and participate with recruitment process.o Coordinate technology installations and troubleshooting.o Balance petty cash on weekly basis.o Function as department Safety Coordinator, including performing Agency safety drills.o Supervise twelve full-time staff members.o Develop and monitor training plans for new team members.o Plan, Develop, and maintain Handbook/training manual.o Utilize Microsoft Word and Adobe Acrobat Pro to create and edit documents.o Notarize legal documents for agency.o Interact and maintain positive working relationships with supervisors, Social Work staff, and support by collaborating.o Participate in planning launch, training, and follow-up with staff of new phone system.

Reno, Nevada

o Practice dissemination guidelines set forth by federal and local law enforcement agencies.o Coordinate with colleagues, District Attorney's, agencies, and courts on new procedures.o Identify procedural concerns, communicate, develop, and implement a plan.o Create e-mails and memos to all staff using clear and concise messaging.o File criminal complaints with the courts.o Communicate with law enforcement agencies to acquire paperwork.o Cover multiple workstations, including fraudulent checks and intake.o Scan documents into a digital format for quick accessibility for all staff.o Train and cross-train peers.

Reno, Nevada

Assist guests with requests.Coordinate with management and colleagues regarding potential issues and new ideas.Assist Accounts Receivable with processing debits and credits.Maintain a strong knowledge of products and services offered by the company and partners.Manage employees, as needed.Manage IT.Manage 50+ telephone lines, per day.Prepare memos and expense reports.Plan and attend business conventions.Train staff and cross-train, as needed.Recognition within and outside the organization for exceptional customer relations.

Reno, Nevada

Assist customers with their telecommunications service.Process bill payments via telephone.Coordinate with management and peers regarding potential and current issues.Assist Accounts Receivable with regard to customer billing.Maintain professionalism and efficiency with all projects.Attend trainings to further job abilities.Recognition for exceptional customer service.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Arts And Sciences - Aas, Business