Ryan Craythorne Email & Phone Number

New Zealand

Wellington, Wellington Region, New Zealand

My tenure encompasses a range of roles and responsibilities, including spearheading the development, implementation, and ongoing management of governance frameworks aimed at bolstering cyber security capabilities and standards across diverse organisations. This involved collaborating across departments to raise awareness of cyber risks and embed robust risk management strategies, ensuring effective risk management practices and assurance.

Wellington Nz

Wellington Nz

New Zealand

Infrastructure & Cloud Management• Firewall Infrastructure Management & Managed Services for private & government institutions incl. MoE & MFAT.• Providing business-grade Private Cloud computing platforms for internal & customer facing requirements.• Maintaining control, ensuring reliability & security of customer & internal Hybrid Cloud Environments.• Building strong client relationships to become a trusted advisor, contributing to stakeholder management, strategic… Show more Infrastructure & Cloud Management• Firewall Infrastructure Management & Managed Services for private & government institutions incl. MoE & MFAT.• Providing business-grade Private Cloud computing platforms for internal & customer facing requirements.• Maintaining control, ensuring reliability & security of customer & internal Hybrid Cloud Environments.• Building strong client relationships to become a trusted advisor, contributing to stakeholder management, strategic outcomes & providing effective service support to clients.• Management of the delivery & performance of a group of ICT services to ensure provision of seamless service delivery, system performance & functionality that meet company & client needs.• Providing advanced technical direction for server based systems & management there-of. Issues Management• First port of call for operational issues, working across services team, with the business & vendors to develop & implement solutions.• Management of ICT issues & incidents requiring escalation, facilitating successful resolutions incl. Incident Management, Change Management & Problem Management.• Establishing & complying with change control procedures & ensuring these processes are well documented & presented.• Proactively raising issues of non-compliance & refining service delivery processes where appropriate to contribute to improved business outcomes.• Effectively & quickly addressing system performance issues by highlighting root cause.Service Improvement• Working collaboratively with service delivery managers to support major clients, cover callout & escalation processes.• Development & co-ordination of RFPs & ROIs.• Delivering solid performing environment solutions both internally & externally.• Developing & maintaining accurate system documentation to implement knowledge transfer that contributes to staff growth.• Architecture of elastic & scalable Managed Services & constantly reviewing market trends. Show less

Wellington & Wairarapa, New Zealand

• Firewall Infrastructure Management and Managed Services for private and government institutions including Ministry of Education (MoE) and Ministry of Foreign Affairs and Trade (MFAT).• Management of the delivery and performance of a group of ICT services to ensure the provision of seamless service delivery, system performance and functionality that meet company and client needs. • Providing advanced technical direction for server based… Show more • Firewall Infrastructure Management and Managed Services for private and government institutions including Ministry of Education (MoE) and Ministry of Foreign Affairs and Trade (MFAT).• Management of the delivery and performance of a group of ICT services to ensure the provision of seamless service delivery, system performance and functionality that meet company and client needs. • Providing advanced technical direction for server based systems and management there-of. • Management of ICT issues and incidents requiring escalation, facilitating successful resolutions including Incident Management, Change Management and Problem Management.• Developing and maintaining accurate system documentation to implement knowledge transfer that contributes to staff growth.• Architecture of elastic and scalable Managed Services and constantly reviewing market trends.• Analysing network structures and recommending changes.• Ensuring security of data, network access and backup systems. Show less

Johannesburg Area, South Africa

ICT Solutions Company: Focused on delivering workable, innovative and reliable technology solutions.• Enhancing operational effectiveness through optimal use of advanced technologies and infrastructure• Customer service, sales and liaison, providing a high standard of technical advice and expertise• Performing as a strong leader of a cohesive team with strict enforcement of health and safety Regulations• Engaging with key management positions and role players •… Show more ICT Solutions Company: Focused on delivering workable, innovative and reliable technology solutions.• Enhancing operational effectiveness through optimal use of advanced technologies and infrastructure• Customer service, sales and liaison, providing a high standard of technical advice and expertise• Performing as a strong leader of a cohesive team with strict enforcement of health and safety Regulations• Engaging with key management positions and role players • Fostering key relationships, acting as direct contact, budgeting and forecasting for clients• Overseeing, training and mentoring 7 employees supporting more than thirty businesses and private clients, delivering on a variety of project and program categories• Generate and review growth plans with team members• Managing communications functions including VoIP and video conferencing• Managing and resolving computer network and desktop support activities• Designing, developing, implementing and coordinating systems, policies and procedures• Reviewing, recommending and implementing strategic and innovative IT, communication, infrastructure and security strategies• Managing acquisition, deployment and tracking of hardware and software assets• Monitoring and managing on-site and remote networks, including designing and resolving rollouts• Analysing network structures and recommending changes• Providing high quality internet service, including hosting and email• Responsible for data and disaster recovery solutions• Designing websites, graphics and database design• Ensuring security of data, network access and backup systems• Conducting extensive research and delivering on projects Show less

Johannesburg Area, South Africa

• Maintaining all ICT related functions and providing a high standard of ICT support • Installing and administering networks and ICT related services • ICT quality assurance across company and client sites • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations• Training, supervising and mentoring personnel • Network administration and computer networking • Systems and telecommunications engineering with… Show more • Maintaining all ICT related functions and providing a high standard of ICT support • Installing and administering networks and ICT related services • ICT quality assurance across company and client sites • Performing as a strong leader of a cohesive team with strict enforcement of health and safety regulations• Training, supervising and mentoring personnel • Network administration and computer networking • Systems and telecommunications engineering with extensive project management Achievements:*Created an employee incentive and training system for employees to become more productive, buy-in and engage with company processes. Show less

London, United Kingdom

• Managing and overseeing IT infrastructure, supporting the ICT requirements of multiple offices• Supervising and mentoring personnel, network administration and system engineering• Microsoft server and exchange server support• Planning, developing and deploying tests, and optimising network and system services across all branches• Configuration management and overseeing operational readiness of network systems• Providing a high standard of specialist second and… Show more • Managing and overseeing IT infrastructure, supporting the ICT requirements of multiple offices• Supervising and mentoring personnel, network administration and system engineering• Microsoft server and exchange server support• Planning, developing and deploying tests, and optimising network and system services across all branches• Configuration management and overseeing operational readiness of network systems• Providing a high standard of specialist second and third line support• Extensive project and change management Show less

Johannesburg Area, South Africa

• Managing and overseeing IT infrastructure, supporting the ICT requirements• Supervising and mentoring personnel, network administration and system engineering• Microsoft server and exchange server support• Planning, developing and deploying tests, and optimising network and system services across all branches• Configuration management and overseeing operational readiness of network systems• Providing a high standard of specialist second and third line… Show more • Managing and overseeing IT infrastructure, supporting the ICT requirements• Supervising and mentoring personnel, network administration and system engineering• Microsoft server and exchange server support• Planning, developing and deploying tests, and optimising network and system services across all branches• Configuration management and overseeing operational readiness of network systems• Providing a high standard of specialist second and third line support• Extensive project and change managementAchievements:*I qualified as an I/ECDL Trainer and educated Grade 10, 11 and 12 students. I spent a lot of my spare time with the students on curriculum- and personal-based counselling. Started golfing lessons and the introduction of golf to the school. Was actively involved in coaching first team soccer winning various regional competitions. Show less

Diploma In A+ Pc Engineering, Network+, Information Technology

Activities and Societies: Internal Support Team, Telephonic support A+ Certification, My first job in I.T. was as a support technician.

High School, A Levels, 12

Activities and Societies: Matric Council 1998, Nominated prefect and Student body 1998, First Team Rugby, First Team Soccer, First Team.