Customer Success | Learning and Development | Project Management | OperationsEd.S.-level educated consultant, trainer, program manager and former special education teacher seeking roles in customer success, learning and development or project management. Empathic and solution-oriented professional skilled at teaching and implementing change programs in schools. Problem solver committed to diversity, equity and inclusion. Self-reflective and a lifelong learner.CORE COMPETENCIES AND ACHIEVEMENTS• SaaS Skills. Office 365, Google Workspace, Infinite Campus, Screencastify, BeAT (Behavior and Attendance Tracking), Cascade and Zoom.• CRM Skills. Salesforce Trailhead Adventurer.• Consultant. Serve as a school district subject matter expert in PBIS (Positive Behavior Interventions and Supports), restorative practices and classroom management in a highly diverse school district impacted by the #BlackLivesMatter movement.• Data-Driven. Create performance-driven action plans based on student behavior data across schools, grades, and socio-economic backgrounds in JCPS (Jefferson County Public School District). Record and track school discussions, visits, and customized behavior plans.• Problem Solver. Create solutions for school administrators and classroom teachers to increase attendance, reduce behavior recidivism, reduce racial disproportionalities among student discipline, increase student graduation rates, improve teacher retention, and promote a positive school culture. Skilled at having sensitive conversations around race, gender, and teaching performance.• School Leader. Requested by the school principal to chair the Safety and Coordinated School Health Committee and the PBIS Committee. Create effective performance-focused training, development and coaching materials for hundreds of school administrators and teachers. • Football Coach. Served as Varsity Football Coach, Varsity Defensive Coordinator, and Varsity Defensive Line Coach at four Louisville high schools, coaching hundreds of players and overseeing other coaches for seven years. Former college football player.• Strong Relationship Builder. Excel at building rapport with students, colleagues, and administrators and providing sensitive recommendations to high level stakeholders.• Reflective. Consistently evaluate work and seek opportunities for improvement; open to feedback.
