Ryan Sutherland Email & Phone Number

Hutto, TX, US

Dublin 2, IE

Atlanta, Georgia, US

- Drove defect mean time to resolution down by 81% through proactive root cause identification.- Authored over 30 knowledge artifacts for 2 large-scale projects with Service Transition teams.- Developed custom scripting tools using Microsoft Log Parser and Powershell to streamline log gathering process, improve log readability, and reduce time to.

Atlanta, Georgia, US

- Contributed to the deployment and integration of next-gen Point of Sale product within the customer’s existing infrastructure. - Supported new sites during go-live, ensuring overall system health through proactive monitoring and defect identification.

Manchester, NH, US

- Achieved "Exceeds Expectations" on my first performance review- Received "Above Average" rating from student course evaluations every term- Facilitated introductory and advanced instruction in Unreal Engine 4 development in topics such as Level Design, Blueprint Scripting, Plugin Development, and Graphics Programming.

Richardson, Texas, US

- Coordinated with customer and Cisco Systems to facilitate the order of key hardware components and Field Technician assistance within 4-Hour Service Level Agreement.- Contributed to the launch of a new 8-member team within VCE Customer Service by designing new policies and procedures and integrating them within existing teams.- Authored and maintained.

- Coordinated with field technicians and provided troubleshooting techniques as needed during deployment of proprietary products into customer production environments.- Collaborated with Build Engineers to identify defects and improvements for further deployment builds.- Provided end-user technical support during go-live.- Team Lead for deployment of.

- Designed and executed test scripts using various methods of testing including Sanity, Acceptance, and Regression.- Collaborated with Software Developers, Project Managers, and Business Analysts to create test plans for features still in development.

- Contributed to end-user group training sessions for new products prior to launch.- Provided on-site training and support on day of go-live.- Organized end-user experience and feedback and presented to Project Managers and Software Developers to improve deployment processes.

Little Rock, Arkansas, US

I am responsible for the instruction of members of all ages and skill levels. I focus on improving both a student's physical performance as well helping improve self-esteem, self-control, and self-discipline.I have specialized training in helping special needs students with physical disabilities such as cerebral palsy, as well as cognitive disabilities.

Game Programming And Development, Computer Games And Programming Skills

High School Diploma, Telecommunications Endorsement