Ryan Sutherland Email & Phone Number

Hutto, Tx, Us

Hutto, Tx, Us

Dublin 2, Ie

Atlanta, Georgia, Us

- Drove defect mean time to resolution down by 81% through proactive root cause identification.- Authored over 30 knowledge artifacts for 2 large-scale projects with Service Transition teams.- Developed custom scripting tools using Microsoft Log Parser and Powershell to streamline log gathering process, improve log readability, and reduce time to resolution.- Collaborated with cross-discipline teams on high-priority incidents as part of Major Incident Management (MIM) and Problem Management processes.

Atlanta, Georgia, Us

- Contributed to the deployment and integration of next-gen Point of Sale product within the customer’s existing infrastructure. - Supported new sites during go-live, ensuring overall system health through proactive monitoring and defect identification.

Manchester, Nh, Us

- Achieved "Exceeds Expectations" on my first performance review- Received "Above Average" rating from student course evaluations every term- Facilitated introductory and advanced instruction in Unreal Engine 4 development in topics such as Level Design, Blueprint Scripting, Plugin Development, and Graphics Programming.

Richardson, Texas, Us

- Coordinated with customer and Cisco Systems to facilitate the order of key hardware components and Field Technician assistance within 4-Hour Service Level Agreement.- Contributed to the launch of a new 8-member team within VCE Customer Service by designing new policies and procedures and integrating them within existing teams.- Authored and maintained team’s 53-page Standard Operating Procedure document.

- Coordinated with field technicians and provided troubleshooting techniques as needed during deployment of proprietary products into customer production environments.- Collaborated with Build Engineers to identify defects and improvements for further deployment builds.- Provided end-user technical support during go-live.- Team Lead for deployment of training software and hardware prior to go-live, providing assistance to Field Technicians during installation as well as end-users during training phase.

- Designed and executed test scripts using various methods of testing including Sanity, Acceptance, and Regression.- Collaborated with Software Developers, Project Managers, and Business Analysts to create test plans for features still in development.

- Contributed to end-user group training sessions for new products prior to launch.- Provided on-site training and support on day of go-live.- Organized end-user experience and feedback and presented to Project Managers and Software Developers to improve deployment processes.

Little Rock, Arkansas, Us

I am responsible for the instruction of members of all ages and skill levels. I focus on improving both a student's physical performance as well helping improve self-esteem, self-control, and self-discipline.I have specialized training in helping special needs students with physical disabilities such as cerebral palsy, as well as cognitive disabilities such autism and down syndrome, perform in a competitive, but safe, environment that focuses on positive reinforcement and personal self-improvement.

Game Programming And Development, Computer Games And Programming Skills

High School Diploma, Telecommunications Endorsement