Ryan Trotter Email & Phone Number

Residence Inn And Fairfield Inn And Suites

63045

Lake Saint Louis, MO

• Responsible for Quality Improvement across organization in 35 states.
• Lead team of Quality Assurance Analysts using speech analytics software to monitor and improve call quality for inbound and outbound calls across organization.
• Lead team of Call Evaluation Specialists manually evaluating calls, looking for any risky calls, poor performance, and contract compliance.
• Lead team of Resolution Specialists in complaint management for entire organization.-Successfully reduced complaints, company wide, to 1/1000 requested trip legs
• Lead team of Credentialing Coordinators, managing driver credentials for member transportation.

Edwardsville, Illinois

-Train all new Ship Dock Area Managers and Pack Area Managers for 2 weeks, prior to them moving into their areas - Responsible for increasing productivity and efficiency within facility- Responsible for increasing overall flow and volume of Amazon packages to be delivered- Responsible for ensuring all packages are picked, packed, and shipped out in time.

Brentwood, MO

• Responsible for growing sales while increasing efficiency of the operations teams.
• Lead over 250 team members and 15 leaders with order fulfillment processes, freight flow and reverse logistics, instocks processes, planogram, price accuracy, sales floor, grocery, maintenance and housekeeping
• Responsible for monitoring and improving all operational and sales metrics for the store
• Responsible for hiring, training, coaching, and developing team leaders and managers for excellent operational and sales results through growing our business and increasing efficiency

Hampton Inn st. Louis Westport

• Trained all new General Managers in region
• Led monthly trainings for General Managers and Sales Managers on P&L Statement reviews and preparation.
• Responsible for yearly budgets in all hotels in region. Trained General Managers and Sales Managers on budget preparation and gave final reviews before submitting to corporate.
• Responsible for all hotel operations including profitability, revenue management, sales and marketing, guest service, housekeeping, food and beverage, maintenance, team member satisfaction, quality assurance, hiring.
• Hotel consistently in the top 15 of all Hilton Managed hotels
• Increased guest satisfaction scores by over 10%

St. Peters, MO

·Trained all new General Managers in region·Led monthly trainings for General Managers and Sales Managers on P&L Statement reviews and preparation.·Responsible for yearly budgets in all hotels in region. Trained General Managers and Sales Managers on budget preparation and gave final reviews before submitting to corporate.·Responsible for all hotel.

Front Office Manager ·Responsible for all front desk, guest services, bell/shuttle services, At Your Service, Night Audit, and Concierge operations. ·Track all expenses and budget according to occupancy and revenueFood and Beverage Manager ·Manage hotel Restaurants (Capri and Washington Avenue Bistro & Bar), Room Service, and Starbucks ·Focus on increasing.