Ryan C. Email & Phone Number

Chandler, Az, Us

Noida, Uttar Pradesh, In

● Supervised and assigned duties to 5 personnel in a desktop support environment, providing support for over 500+ clients at Toyota Financial Services in Chandler AZ.● Interacting with another tier 1, 2 and/or 3 departments to restore service and/or identify core problems.● Responds to requests for technical assistance in person , via phone, tickets, email.● Relocated 500+ end users computers and hardware, for work at home setup, due to Covid-19.● Assisted end users setting up Outlook, Pulse VPN, Okta, Microsoft Authenticator and web based applications.● Install, configure, and support approved software and Microsoft applications.● Maintained inventory computer hardware and software for the Toyota Financial Services, also responsible for ordering IT related hardware through Ariba portal.● Work with other support groups, such as network operations, in assisting in the resolution of incidents or maintenance activities● Resolving VOIP infrastructure problems and incidents quickly and effectively.● Access to AWS Workspace Portal to reboot, stop AWS Workstations for break fix tickets.● Setup, deployed and maintained of end-user machines and related images.

Chicago, Illinois, Us

● Process application workflows, once all approving parties have signed off● Responsible for provisioning/deprovisioning, analyzing, and maintaining system access on Client’s security systems..● Gain a sound understanding of Access Management, audit and governance principles.● Document and issue communications pertaining to new services, improvements or changes.● Monitor Service Now queues.● Assists resolution of customer requests and problems related to system access.● Coordinates user provisioning and identity management process.● Ensure requests adhere to FDIC security policies.● Identity Access Governance.● Use of knowledge base and troubleshooting skills to resolve requests as quickly as possible.

Charlotte, Nc, Us

● Answer and respond to incoming requests resolving customer problems via chat, telephone and using remote tools.● Setup up and manage Safe Pass Accounts using FOB Cards, Mobile Apps, Virtual Pass for VDI access to Virtual Machines.● Resolved problems within Microsoft Office 360 (outlook, excel, etc.).● Worked with Active Directory to reset passwords, unlock accounts, check status on domain accounts.● Provided Tier 1 help desk customer service, application, and hardware support for international financial corporations.● Provided assistance via remote control service in order to install software or resolve an issue.● Identified problems, diagnosed causes and determined corrective actions for mobile devices.● Ability to handle different clients and different systems simultaneously.

San Francisco, California, Us

Provide day to day security administration support for user accounts, group membership and share access using various System Administration Access tools at Wells Fargo.● Processed end user requests for security administration for accounts, groups, shared folders and terminations.● Created role based access control profiles that included UNIX, Mainframe, Mid range and Windows access.● Assisted users in resolving login and access problems through research and identification.● Knowledge of Identity and Access Management applications to manage requests, approvals, and certification for team members.● Knowledge using PAC 2000, Stage Coach, IAM ticketing systems.

Morristown, Nj, Us

Ensure Company Network Data traffic is consistent, monitored and escalates down Network Nodes East, West and Gulf Coast Ports throughout the United States also providing internal Service Desk Support.● Monitor network traffic alerts using Overseer, Wireshark and Orion SolarWinds tools.● Initiate emergency SWAT conference calls when site location goes down, create incident tickets for alloutages with follow up incident report.● Provide first call ticket resolution when possible as well as provide status updates on pending issues.● Daily use of Active Directory and Exchange Management Console to manage Distribution List and MailAccounts.● Create Parent and Child Tickets for New Hires, Terminations, assigning tickets to proper groups for useraccounts.● Setup, assign and modify VOIP Cisco Phones utilizing Cisco Unified CM Administration and Cisco UnityConnection Administration.● Assist in leading daily change management conference calls with System Engineers, Database Admins,InfoSec and Network teams.● Familiar with BMC Footprints and Cherwell Systems Ticketing Systems.● Daily support password resets, desktop support, deploying imaged computers, basic Desktop roles.● Email support for Office 365 and MS Office Applications MS Project, Visio, Access, Word, Excel.

Atlanta, Ga, Us

Integrate and configure a variety of computer network hardware, operating system software and peripherals assembling PC electronic components, installing circuit boards, disk drives, CPU, memory, mass storage devices and peripheral equipment and/or other related components.● Assembled configured FlexPod and Cisco V Blocks for Data Centers according to Building Illustration manuals.● Tested integrated Cisco systems and hardware, ensure all tests passed before sending completed systemsto customers, which included US Military, Data Centers, Large-scale AVNET clients.● Resolve integration and configuration problems while testing network hardware: Cisco UCS C220 M3, Cisco N20-C6508-UPG Blade Server Chassis, and Cabling according to Specs.● Knowledge of working with Cisco Integrated Management Controller.● Knowledge of working in a warehouse environment, maintaining a clean working area, safety awareness at all times..

Chandler, Az, Us

● Involved with creating standardization for a growing company in Chandler AZ, IT related and daily IT support.● Researched, resolved, documented problems dealing with MAC\ PC Computers, Warehouse Printers, HRProcess new hire and terminations.● Supported clients at corporate offices with direct support to C-level associates.● Supported Hardware included: desktops, laptops, iPad, printers, iPhone, Androids, Blackberries, networkprinters, fax machines, cabling Telco and LAN.● Install MAC OS and configured for domain as well as MS Exchange.● Managed user accounts with Office 365 Admin Center Portal, which included password reset, groupcreation, archived emails, folder creation, supported network storage and SharePoint issues.● Create bulk user accounts, provisioned Users and Groups using Active Directory and various AD Tools.● Supported warehouse computers, calibrate label printers weekly to ensure clean labeling for shipping.

Nashville, Tennessee, Us

Mobile Tech Support Agent at Asurion for Verizon Wireless my duties included troubleshooting problems involved with cell phones. Including network issues, third party applications, and settings.● Working knowledge of multiple hardware platforms, operating systems including Windows, Android,Blackberry, OS and, Apple IOS, wireless technology, wireless equipment and applications.● Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications anddevice compatibility.● Strong decision-making and problem solving skills, while satisfying Verizon customers via phone.● Provide a value added experience with outstanding customer service for Verizon customers while resolving issues related to their device(s).

San Francisco, California, Us

Set up Wells Fargo Employee's login accounts, with email, home drives, FOB distributions and mainframes.● Password Synchronization and implementation of ID policies, password policies.● Experienced with Tivoli Identity Manager create/update/suspend/restore/delete user accounts andentitlements across managed user stores such as LDAP, Databases, and Desktop Management Systems.● Create ROVA accounts for VPN access, send Token devices to users via Fed Ex on a daily basis.● Update, changed user accounts using Active Directory, experienced with SID history, moving Users andGroups.● Data migration and profile set-ups with permissions.

Houston, Texas, Us

Typical help-desk triage level 1 - Client facing, phone, email and remote support at large American Express Call Center Phoenix.● Experience with Active Directory: password reset, unlock, modified AD accounts OU.● Provided Blackberry Support for all users including VP level and C-level users respond to phone calls,emails, and in-person requests.● Worked closely and effectively with vendors to replace/repair defective hardware and software.● General desktop & laptop support, provide users with VPN access token distribution configuration andsoftware installation.● Ensured full functionality with network printers, and application connections as well as performed workstation moves and changes as requested.● Installed and configured Lotus Note and migration to Microsoft Exchange.● Ticket service used: LANDesk, Service Now and Peregrine Systems.● Maintain client confidence and protect operations by keeping information confidential.● Setup, deployed, and maintained of end-user machines● Microsoft Office Proficient - MS Project, Visio, Access, Word, Excel..

Kansas City, Mo, Us

Responsible for Computer and Telephone related issues for 15 H&R Block offices thought PhoenixExperienced in complex radio communications under adverse conditionsRoutine software updates at all H&R Block office computers throughout Phoenix, Arizona. Maintained constant communication with technician call center, during peak times.Setup H & R Block kiosk sites utilizing mini switches, 56K modems or Raven wireless modems.

Saddleback Communications - Scottsdale, AZ June 2004 – September 2005● Category 6 cable installation at Northern Arizona University, College of Engineering Holder Project.Sentinel Technologies - Tempe, AZ Oct. 2003 – Dec 2003● MAC-Moves Adds and Changes, Honeywell Buildings.● Toning cables, identifying dead cables.● Activated LAN and Digital/Analog telephones for Honeywell employees● Move PC's and Telephones from old locations to new locations.● Worked with ATT Switch Techs in activating new accounts setting up Avaya Phones.● Fiber Optic, Cat 5 and 25 Pair cable installs and demolition.End-2-End Communication - Phoenix, AZ June 2003 – Sept. 2003● Setup Hi-Speed Internet modems for Cox customers.● Installed, serviced Cox cable boxes and coaxial cable throughout residential buildings.● Called in Dispatch with completed and rescheduled daily work orders.● Excellent Customer Service Interactions with Cox customers.● Cox Communication Video Certified.● Cable Tech/Fire Alarm Installation on the Contract side of the Company.Arrowhead Communication - Phoenix, AZ April 2003 – July 2003● Installed strobes, horns and terminated Plenum fire alarm cable.● Pulled RG-59 F-con component cables for Plasma TV’s at Casino Arizona.● Installation of Cat 5e, fiber, ladder racks and building telecom rooms at various commercial buildingsthroughout the Phoenix area.

Us

Volt TeleCom - Tempe, AZ Oct 2002- April 2003● Qwest Certified Technician Arizona Schools Project 2002.● Terminated and tested Cat 6, Coax, and Fiber-optic connections for voice and data systems.● Supervised technicians in completion of schools in a timely manner.● Kept cables neatly bundled while maintaining safety standards.● Knowledge of Scope of Work Prints of Qwest Schools Project.● Develop knowledge of National Building Codes and standards.● Mapped and redline network fiber optic and category 6 cables.● Reviewing work orders to move, change, install, repair, or remove data communication lines, using handtools and following diagrams

Computer And Information Sciences And Support Services

Comptia Network+

Comptia A+

Information Technology