• Managed and completed multiple analytics projects simultaneously, working with large data sets to analyze customer behavior and provide clients with valuable insights to their cross-channel data• Reported software bugs and made product enhancement recommendations (Salesforce), while collaborating with Requirement Analysts and Application Engineers to bring CEA to the most intuitive and user-friendly state possible• Facilitated on-site and remote mentoring and training of the Clickfox Solution to enable independent users of our solution to identify valuable solutions and produce recommendations leading to improved business processes• Created executive presentations to clearly communicate analytical findings along with business process recommendations• Led analytics efforts and presented findings to executives of a Fortune 500 company – which identified over $2M in potential savings annually on customers account management webpage alone• Promoted CEA as a permanent fixture with our Client’s by developing a standard use case process that served as a guide for an ongoing analytics project and mentoring users on how to use the product effectively• Strategized with clients to determine how they could leverage CEA for their analytical efforts

Accurately define performance goals for a procurement application to deliver quantitative metrics that support a successful project Thoroughly test and improve user interface and integration capabilities to provide a positive and efficient working module for end usersDevelopmentation of a program to manage thousands of daily raw data elements into concise and presentable stability metrics, which allowed Program Managers to track progress of the application’s implementation Coordinated and delivered comprehensive training sessions on new job functionality for European officesProvide analysis and support functions for an international overhaul of the ERP softwareDevelop and implement ERP training materials for international and domestic locationsUtilize excel functionality for data analysis and presentation of operating statementsConsult with team leads across company environments to solve system gaps

Provided an analytic framework for assembling financial and legal information on CRE loansSystematically presented market trends of Southern Californian counties to SA principalsProjected and compared the net present values of possible loan resolution outcomesComprehensively assembled all relevent data concerning a loan and its collateral

Mastery of CRM systems enabling the informative daily prospect reporting to senior managementQuantitatively compute value added reports organizing client properties and contact informationEffectively research potentially lucrative markets and provide partners with detailed reportsSuccessfully network with property owners resulting in necessary warm lead generation

School of Business Administration Senator · Served as a liaison between the student body, faculty, staff, and administration on campus issues · Sought out and discussed issues impacting the student body and USD community as a whole · Responsible for planning and implementing the annual Senior Graduation Celebration

Interacted with clients and agents by making phone calls as necessaryOrganized and evaluated client data on company's CRM softwareAssisted partners with contract preparation and letter generation