As Senior Consultant at MNP Digital, I support organizations to use technology as a business driver. As part of MNP, a Canadian full-service business advisory firm, the MNP Digital team is made up of highly skilled and curious problem solvers who are committed to guiding, protecting, and empowering our clients on their digital journey. Our services include digital advisory, digital platforms and experiences, cloud services, applied data and analytics, application development, cyber security and… Show more As Senior Consultant at MNP Digital, I support organizations to use technology as a business driver. As part of MNP, a Canadian full-service business advisory firm, the MNP Digital team is made up of highly skilled and curious problem solvers who are committed to guiding, protecting, and empowering our clients on their digital journey. Our services include digital advisory, digital platforms and experiences, cloud services, applied data and analytics, application development, cyber security and privacy, and managed IT services. Show less

In my leadership role with Provincial Workforce Operations (PWO), my energy and enthusiasm allowed me to build inroads across the BC Public Service. During my tenure, I worked to align operations, technology, and user experience. In the PWO manager role, I led the design and development of a suite of IMIT products with a focus on workforce and workload. As a supervisor and mentor, I worked with teams of analysts and subject matter experts to represent user needs across the Province. As an… Show more In my leadership role with Provincial Workforce Operations (PWO), my energy and enthusiasm allowed me to build inroads across the BC Public Service. During my tenure, I worked to align operations, technology, and user experience. In the PWO manager role, I led the design and development of a suite of IMIT products with a focus on workforce and workload. As a supervisor and mentor, I worked with teams of analysts and subject matter experts to represent user needs across the Province. As an Operations Manager, I functioned in a challenging and fast-paced environment where new work processes, roles, and expectations are required to support cross-divisional programs located in offices throughout the province.Highlights • Led the development of COVID-19 schedule management products for MCFD, SDPR, and EMBC• Built back end framework and UI to analyze deployment information for 5000+ essential service employees working blended remote/onsite schedules• Instrumental in the development, design, and delivery of a predictive workload model and its application to high profile staffing issues (rapid staffing response)• Fostered strong long-term relationships with executives to achieve organizational goals• Consistently delivered forecasts within 0.05% of target on several hundred-million-dollar salary budget• Achieved client service improvements through in-depth business process mapping and redesign sessions• Managed project from start to finish to develop a province-wide inventory of service providers in the family services sector, which supported a year over year contract savings of $10 million• Division Lead, and key representative, on IT initiatives (inclusive of a payroll and leave system impacting 4700+ employees).• Developed data reconciliation hub and led client interface/reporting for a system which established effective position control of a portfolio of 3000+ full-time equivalents Show less

Working in the analyst role within the Health Sector Workforce Division I applied an analytical and critical lens to an array health sector initiatives. During my contract I provided senior management with analysis of contracts for multiple health authorities including The Provincial Health Services Authority (PHSA) and Island Health (Formerly VIHA). I also quickly became the go to analyst for process mapping and redesign for internal ministry workflows and streamlining of data for contracted… Show more Working in the analyst role within the Health Sector Workforce Division I applied an analytical and critical lens to an array health sector initiatives. During my contract I provided senior management with analysis of contracts for multiple health authorities including The Provincial Health Services Authority (PHSA) and Island Health (Formerly VIHA). I also quickly became the go to analyst for process mapping and redesign for internal ministry workflows and streamlining of data for contracted agencies. Within Physician Compensation I routinely provided analysis of physician supply and demand in rural communities, estimated and/or reconciled costing metrics, built staffing strategies, and tracked year over year utilization of ministry programs. Taking on the Island Health portfolio I acted as a financial control for several hundred million dollars of service, seasonal, and salary commitments and addressed physician and agency compensation issues. Above and beyond my regular duties I was a key resource for the Alternative Payment Process (APP) redesign which standardized payments and reporting across the province. I worked with colleagues and consultants on database design and reporting mechanisms. I then lead the design and roll out of the provincial communications strategy. Show less

In my position with Organizational Development(OD) my interpersonal and problem-solving skills allowed me to engage and learn from experts in social services. During my contract, I worked to introduce a new business process to a region now under centralized management. As an OD planner, I quickly synthesized regional complexities and advocated for more structured staffing processes.HIGHLIGHTS:• Influenced expenditures on $110 million salary dollar budget• Worked with executives… Show more In my position with Organizational Development(OD) my interpersonal and problem-solving skills allowed me to engage and learn from experts in social services. During my contract, I worked to introduce a new business process to a region now under centralized management. As an OD planner, I quickly synthesized regional complexities and advocated for more structured staffing processes.HIGHLIGHTS:• Influenced expenditures on $110 million salary dollar budget• Worked with executives to provide excellent human resource information during estimates.• Lead regional strike planning in preparation for BCGEU labour action. Key Responsibilities- Generated clear and concise data sets on truncated timelines - Advised Executive and Management on Salary and budget pressures- Analyzed staffing needs and prioritized allocation of auxiliary staff - Managed, summarized and presented database metrics - Strategized workforce deployment during BCGEU labour action- Produced business reports using databases and spreadsheets (ACCESS, EXCEL)- Maintained confidential employee files and information (Criminal Record Checks, HRIS)- Managed Recruitment and Panel Process - Proficient with Microsoft Live Meeting and CHIPS Show less

Retail Operations/Engagement Representative Thrifty Foods, Victoria, BCAt Thrifty Foods, I developed and honed my customer service and team-building skills. Thrifty Foods was a great learning environment that fostered not only customer and community interaction but supported staff and team development. At Thrifty Foods, I learned several key business functions including all levels of onboarding, training, inventory control, and aspects of marketing. I supervised employee coaching and… Show more Retail Operations/Engagement Representative Thrifty Foods, Victoria, BCAt Thrifty Foods, I developed and honed my customer service and team-building skills. Thrifty Foods was a great learning environment that fostered not only customer and community interaction but supported staff and team development. At Thrifty Foods, I learned several key business functions including all levels of onboarding, training, inventory control, and aspects of marketing. I supervised employee coaching and training and assisted management staff with First Aid and WCB material. Working through the retail departments I maintained inventory controls and insured appropriate margins on items. Working in my role on the employee engagement teams I strived to implement and showcase the improvements to the work environment.Highlights - Acted as a community representative for the brand, Recipient of several Customer service awards, worked on new employee orientation and coaching Knowledge, Skills, and Abilities- Processed and accommodated customer/staff complaints and requests- Demonstrated excellent communication skills through interaction with staff, customers- Mentored staff and provided operational training - Facilitated and maintained inventory information- Managed Section to the stringent department and sales levels- Assisted management with on boarding and coaching Show less

During my internship with the Organizational Development branch of the MCFD I worked closely with management to address challenges in the work environment. I was involved in projects that ranged from HR metrics and Employee engagement to Diversity, Tele-work, Security Screening and Social media.

At Tru Value I continued to build my skill set. Some of my duties included supervising and training staff, opening and closing the store and handling large amounts of cash.