• Support two different ERP systems: Infor Distribution Sx.e, DMSI Agility• Support enterprise applications: Unform (forms/enterprise print software), Sterling B2B Integrator (EDI)• Member of project team that upgraded Infor Distribution Sx.e from CHUI v6.1 to WebUI 11.18.10• Recorded and published over 70 training videos for Infor Distribution Sx.e• Wrote two 70+ page SOP's on the purchasing module for Sx.e• Third-level ERP support• Build data extracts from ERP systems • Design ERP reports based on user specifications• Engage vendor support to enter tickets and rectify software issues• Perform testing and documentation for version upgrade projects• Currently on project team to migrate our on-premise version to Infor Cloudsuite Distribution Sx.e• Project lead migrating our WMS software (RF Navigator) from on-premise to the cloud• Work extensively with EDI software (Sterling B2B Integrator) setting up partner communication profiles• Perform requirements gathering and analysis • Document workflows and business processes in Microsoft Visio• Establish communication channels for user sign-off on technical specifications• Project management (proficient in Microsoft Project)• Develop and execute test scripts for ERP software upgrades• Act as a liaison between end-users and programmers• Conduct training sessions with end-users (virtual and in-person)