Providing 2nd line support. Alongside weekly on site visits if not on a daily basis. Mixture of network issues, variation of Windows and Mac related queries or problems. Worked as part of a small, dynamic and efficient team.Deploying, maintaining and overseeing each network infrastructure for clients.Logging issues via call onto the ticketing system in regards to supported components such as VOIP handsets (Cisco, Yealink and Grandstream), wireless handsets (Gigaset and Panasonic), Mac/ Window systems, routers, switches, wireless access points, firewalls, servers and many other components.Office 365, OneDrive and SharePoint Admin cloud support on a weekly or daily basis. Allows me to do many things that are essential starting with adding, removing and disabling email accounts, furthermore to also reset passwords. Can also add, remove and edit members within either a distribution group or a shared mailbox. As for OneDrive and SharePoint via O365 Admin Centre, can create links, and apply permissions depending group and job role. This is to allow clients to upload/ download data typically used via Microsoft Teams without any internal security or data breaches.Monitoring and maintaining ADSL, 4G LTE, FTTC and FTTB lines/ routers at various client sites. Communicating and investigating with in house team if anything is down or intermittent.Site visits to clients on a daily/ weekly basis. Tasks range anywhere from implementing a solution, upgrading the current equipment whether that's a PC, or part of the network component within their infrastructure, even something urgent such as investigating and providing a solution for a business critical issue.

Providing 1st line day to day support to clients over the phone

The continued growth and integration of IT equipment within UK businesses and institutions has ensured that everyone is now fully reliant on technology. It’s no longer a case of should you adopt a new technology it is now a case of when.Established in 2001, 4way Solutions were formed to offer independent advice and support to organisations with a level of competence rarely seen at reseller level. Budgets are decreasing, yet demands on our technology are increasing.Through our strong vendor relations and accreditations 4way can help find the right product or service for you at the right time.Located in Hertfordshire, 4way Solutions are a multi-million pound limited company catering for all forms of business from privately funded to public sector organisations.