Ryan De Rushe Email & Phone Number

• Executed around-the-clock maintenance, leading 30+ zoned across locker rooms, fitness floors, common areas, building security, and exterior landscaping
• Produced member solutions, leveraging Net Promoter Score (NPS) and Member Management System (MMS) notes to address needs- Achieved highest NPS benchmarks in club history whilst continuously growing membership base and.
• Budgeted alongside Department Heads, Facility Engineering and Technicians in weekly summits, specifically addressing supply inventory, vendor management, operational scheduling
• Onboarded frontline personnel by continuously reviewing Standard Operating Procedures (SOP), shadowing in-zone, counselling during team huddles (every 2 hours)

Toronto Premium Outlets

• Drove continued business successes amidst a renewed customer market, shifting product-led strategies and cultivating continued client engagements building from key moments and in-store experiences
• Standardized training partnerships and best practices across Americas Outlet division, converting tools made initially for Retail counterparts through:- Creation of Weekly Training Strategy- Cataloging relevant topics.
• Doubled staff headcount under a calendar year, adding top level talent that has become tenured, contributing to a consistently performing environment
• Travelled to support multiple locations in execution of new launches, teaching events, special projects, stock counts, and provide manager coverage

Toronto Premium Outlets

• Led Associate KPI conversations emphasizing client-centred service elevating the luxury experience, while adjusting to address and influence client needs
• Implemented frequent expectation review to maintain staff competence by providing in-the-moment and formal feedback, as well as executing personalized training regimen
• Recruited and developed 3 Associates to individually achieve >10% of total store sales through ongoing coaching and mentorship, leading to their growth within the company
• Obtained certification as Supervisor Co-chair on Joint Health & Safety Committee, ensuring province-specific regulations are followed and implementing new ways of working

Toronto Premium Outlets

• Facilitated warehouse transition from 3000 sq ft overstock storage to 3rd Party Logistics solution in direct collaboration with Corporate and Store partners across the company
• Defined processes for Standard Operational Procedure between sites including shipping timeframes and lot management, Purchasing, Location Stock Management & Consolidation, and improvement controls
• Innovated integration of Enterprise Resource Planning with foreign Warehouse Management Systems between companies to ensure efficient processing of goods (both inventory & non-stock procurement)
• Transformed platform for streamlined communication & achieving optimal performance across the team via OneDrive: progress tracking & documentation, scheduling & daily planners, operational checklists & measuring tools
• Leveraged KPI opportunities to open discussions with Sales and Leadership teams in leading staff meetings, emphasizing client-centred service focused on elevating the luxury experience, while achieving results by.
• Implemented regular review of policies/expectations to ensure staff competence by providing in-the-moment and formal feedback based on observations, as well as identifying and executing training opportunities

Yorkdale Shopping Centre

• Collected and complied data to prepare weekly documentation of differing inventory levels, assess management of several virtual storage locations, and review daily receipt & shipment of product
• Maintained multiple stockrooms, as well as luxury perception including highest level of customer relations, attire, communication, and execution through needs assessment
• Trained stock and sales associates via policies, communicated regularly with staff to ensure improved process efficiency and effectiveness
• Spearheaded store inventory counts & reconciliation, supply order & requisitioning, weekly consolidation, and expansion and organization efforts at store level

• Reviewed with AS9100, ISO9001:2008, Lean Six Sigma quality standards to familiarize with high pressure under environment-caused stringent regulation in aerospace and ever-changing customer expectations
• Rehabilitated outdated procedure control manual documents
• Collaborated in cross functional teams to assess vendor quality, on-time delivery in project setting
• Identified current supplier performance metrics for supplier evaluation and documentation

Ontario, Canada

• Coordinated warehouse activities, coached teams, and pioneered national standardized aged product movement strategy
• Facilitated national new store openings, store closures, renovation projects
• Executed daily receipt logs, weekly in-transit updates, balancing reports, and supply order
• Surveyed client purchasing trends through sales analysis to creatively respond with merchandising, replenishment, and consolidation

• Assisted sales staff with warehouse stock, customer carry, manually ship/receive product, filing POs
• Assembled and installed light fixtures, packaged display sold units, assessed nature of returned items
• Designed display layouts with team, conducted store inventories
• Developed intrapreneur mentality by privately running customer courier service, through networking with store clientele

Sherway Gardens

• Organized store updates and seasonal floorsets, and interpreted visual fixture guides to implement store merchandising
• Demonstrated product awareness, provided the highest level of customer service
• Operated shipment receiving processes, maintained warehouse inventory, and conducted stock audits and inventories

Agincourt

• Persuaded standardization of in house inventory by product family, and count quantity
• Identified maintenance concerns, reported findings through direct customer interaction, and repaired accordingly
• Provided courtesy shuttle service, delivered parts to expedite service

Cedarbrae Mall

• Assist customers and service department with locating and invoicing parts, relayed information about product knowledge
• Researched industry news, repair method alterations, and component developments to maintain service level continuity
• Recommended options that corresponded to customers' individual needs

Business Administration, Purchasing And Supply Chain Management

Developed superb time management skills balancing near full time hours while taking on a heavier course load to fast-track a full year..

Bachelor Of Engineering (B.Eng.), Business Administration And Management, General

Development of design, drawing interpretation, and geometric skills with regular use of SolidWorks Computer Aided Design Software..

Audio Production & Engineering

Previous experience in live sound setup and engineering was enhanced by in studio practice on Solid State Logic consoles, and Avid.