•Executed around-the-clock maintenance, leading 30+ zoned across locker rooms, fitness floors, common areas, building security, and exterior landscaping•Produced member solutions, leveraging Net Promoter Score (NPS) and Member Management System (MMS) notes to address needs- Achieved highest NPS benchmarks in club history whilst continuously growing membership base and increasing amenity usage every month•Budgeted alongside Department Heads, Facility Engineering and Technicians in weekly summits, specifically addressing supply inventory, vendor management, operational scheduling•Onboarded frontline personnel by continuously reviewing Standard Operating Procedures (SOP), shadowing in-zone, counselling during team huddles (every 2 hours)

•Drove continued business successes amidst a renewed customer market, shifting product-led strategies and cultivating continued client engagements building from key moments and in-store experiences•Standardized training partnerships and best practices across Americas Outlet division, converting tools made initially for Retail counterparts through:- Creation of Weekly Training Strategy- Cataloging relevant topics for ease of access- Expanding methods for adaptive learning- Hosting leadership focus group and preparation conferences- Innovating activities to captivate teams•Doubled staff headcount under a calendar year, adding top level talent that has become tenured, contributing to a consistently performing environment•Travelled to support multiple locations in execution of new launches, teaching events, special projects, stock counts, and provide manager coverage

•Led Associate KPI conversations emphasizing client-centred service elevating the luxury experience, while adjusting to address and influence client needs•Implemented frequent expectation review to maintain staff competence by providing in-the-moment and formal feedback, as well as executing personalized training regimen•Recruited and developed 3 Associates to individually achieve >10% of total store sales through ongoing coaching and mentorship, leading to their growth within the company•Obtained certification as Supervisor Co-chair on Joint Health & Safety Committee, ensuring province-specific regulations are followed and implementing new ways of working

•Facilitated warehouse transition from 3000 sq ft overstock storage to 3rd Party Logistics solution in direct collaboration with Corporate and Store partners across the company•Defined processes for Standard Operational Procedure between sites including shipping timeframes and lot management, Purchasing, Location Stock Management & Consolidation, and improvement controls•Innovated integration of Enterprise Resource Planning with foreign Warehouse Management Systems between companies to ensure efficient processing of goods (both inventory & non-stock procurement)•Transformed platform for streamlined communication & achieving optimal performance across the team via OneDrive: progress tracking & documentation, scheduling & daily planners, operational checklists & measuring tools•Leveraged KPI opportunities to open discussions with Sales and Leadership teams in leading staff meetings, emphasizing client-centred service focused on elevating the luxury experience, while achieving results by driving business through on-the-fly adjustments by directly assessing and influencing client needs•Implemented regular review of policies/expectations to ensure staff competence by providing in-the-moment and formal feedback based on observations, as well as identifying and executing training opportunities

•Collected and complied data to prepare weekly documentation of differing inventory levels, assess management of several virtual storage locations, and review daily receipt & shipment of product•Maintained multiple stockrooms, as well as luxury perception including highest level of customer relations, attire, communication, and execution through needs assessment•Trained stock and sales associates via policies, communicated regularly with staff to ensure improved process efficiency and effectiveness•Spearheaded store inventory counts & reconciliation, supply order & requisitioning, weekly consolidation, and expansion and organization efforts at store level

•Reviewed with AS9100, ISO9001:2008, Lean Six Sigma quality standards to familiarize with high pressure under environment-caused stringent regulation in aerospace and ever-changing customer expectations•Rehabilitated outdated procedure control manual documents•Collaborated in cross functional teams to assess vendor quality, on-time delivery in project setting•Identified current supplier performance metrics for supplier evaluation and documentation

•Coordinated warehouse activities, coached teams, and pioneered national standardized aged product movement strategy•Facilitated national new store openings, store closures, renovation projects•Executed daily receipt logs, weekly in-transit updates, balancing reports, and supply order•Surveyed client purchasing trends through sales analysis to creatively respond with merchandising, replenishment, and consolidation

•Assisted sales staff with warehouse stock, customer carry, manually ship/receive product, filing POs•Assembled and installed light fixtures, packaged display sold units, assessed nature of returned items•Designed display layouts with team, conducted store inventories •Developed intrapreneur mentality by privately running customer courier service, through networking with store clientele

•Organized store updates and seasonal floorsets, and interpreted visual fixture guides to implement store merchandising•Demonstrated product awareness, provided the highest level of customer service •Operated shipment receiving processes, maintained warehouse inventory, and conducted stock audits and inventories

•Persuaded standardization of in house inventory by product family, and count quantity•Identified maintenance concerns, reported findings through direct customer interaction, and repaired accordingly•Provided courtesy shuttle service, delivered parts to expedite service

•Assist customers and service department with locating and invoicing parts, relayed information about product knowledge•Researched industry news, repair method alterations, and component developments to maintain service level continuity•Recommended options that corresponded to customers' individual needs