Ryan Warner Email & Phone Number

North Ryde, Nsw, Au

Australia

Australia

Manage, develop and lead a local team of ANZ Customer Success Consultants based across multiple regions including subcontractors to the successful delivery of projects within the services vertical. Work closely with C-level executives to ensure project outcomes and overall success is maintained throughout the portfolios project lifecycle. Lead in defining, developing and supporting program processes, best practices, quality standards, checklists and playbooks that enable resources to complete their deliverables for engagements. Support the sales team across the pre and post sale cycles. Accountable for operational/financial metrics and overall business results of the practice.

Sydney, Australia

As Project Manager I was primarily responsible for managing the delivery of Oracle NetSuite’s Professional Services implementations of the on-demand NetSuite and/or OpenAir and Planning & Budgeting applications. Under the guidance of Oracle NetSuite’s delivery methodology, driving the delivery of Oracle NetSuite’s Professional Services engagements according to the agreed upon scope, time and budget – all while ensuring the highest degree of customer satisfaction.

Brookvale, Nsw

As IT Manager for one of Australia's fastest growing fashion accessories brands with 160 stores worldwide, I was reporting to the CEO, building and managing all business technology projects and BAU. A typical week would involve wearing many hats, loving IT saw me working on project management, server & infrastructure even store support. Tight deadlines and late requests are not uncommon and having a level of understanding and empathy help me flourish. Customer service and delivery to all team is paramount to the successful operation of the IT deliverable along with a good mix of Tech and Management Saavy. Major projects, Netsuite ERP and Point of sale- successfully migrating bespoke and off the shelf applications to a consolidated cloud platform, Netsuite. Being an advocate from the beginning it started from shortlisting, to documenting end to end business and functional requirements, moving on to implementation and testing and then finally go live!- Upgraded existing WAN and LAN infrastructure to a lower cost and increasing the resiliency of the network with refreshed and more stable technology. Managing a successful transition and delivery of the project to end- Successfully Transitioned from in-house exchange server to office 365- Created and Deployed a marketing content management system and hardware for in store displays - Implemented IT Support case management solution- Transitioning from a single server to multi server VM environment with no downtime to live operations also keeping the project on time and under budget

Brookvale, Nsw

As a infrastructure administrator my function is to assist the IT Manager with strategic direction, project delivery and planning for the business. I was responsible for the integrity and operational status of the server & network environment. Management of the backup and recovery processes, maintenance and performance enhancement of key business systems. Assisting in 2nd Level support of network, workstations and applications during and after business hours, roll out of new stores and IT projects. Maintain up to date documentation of systems and processes.

Brookvale, Nsw

Stepping up in the acting IT manager involved all previous day to day duties however reporting directly to the CFO, I was responsible for the administrative and managerial functions of the IT department with an emphasis in providing optimal IT systems and services within budgetary constraints. A few wins: - Successfully re-negotiated and resigned the Internet services covering over 200 sites Australia wide reducing costs, improving speeds and adapted to ensure problem areas are covered with SLA's.- Successfully managed and deployed a software upgrade to over 200 point of sale systems and eftpos pin pads within a 12 hours period after completing successful pilot prior.

Brookvale, Nsw

As a IT support team leader I was responsible for managing the day-to-day planning, operation and problem-solving so that the team met the required level of service. Managing the scheduling and operations, Identify opportunities for improvements, monitor individual team members to identify and schedule required training, responsible for performance metrics and processes as these are developed.

Castle Hill, Nsw.

Supporting the business and day to day operations, my day to day included supporting sales, service, delivery, issue resolution, onsite contract sales and negotiation, service agreement management, projects management and delivery, marketing, website implementation and management.

Castle Hill, Nsw

As a salesperson I was responsible for selling various technology products to the customers and achieving my sales target as well as delivering the 5 star service standard for customer service of which I was awarded legendary status twice.

Perth, Australia

As a computer technician, I dealt with all manner of computer problems: software installations and removal, hardware upgrades and initial computer set-up. I also dealt with network set-up, configuration and security. I was a bit like a mobile help desk or part-time tech support for many different clients, both home users and small businesses.