I delivered advanced technical support by resolving complex issues for end-users quickly and effectively. My responsibilities included managing mobile devices, covering provisioning, security, and troubleshooting for both iPhone and Android systems. I oversaw system upgrades, process enhancements, and performed rigorous functionality testing of new software to identify and fix critical issues before launch. I worked closely with cross-functional teams to convert business requirements into technical specifications, ensuring they met organizational objectives. Furthermore, I handled network access management, including folder permissions and single sign-on solutions within a hybrid Active Directory/O365 environment, and collaborated with vendors to set IT inventory standards for the company.

Responsible for building reports to show departmental performance data, creating/presenting this data to stakeholder's internal departments on a daily/monthly/quarterly basis, moving resources as necessary to account for increase traffic, providing projected performance metrics to internal stakeholders, and communicating with various departments to streamline processes, resolve issues, and assist in special projects.

Managed access for new, existing, and deleted users for the County of San Diego. In addition to this, managed shared departmental shared drives set us through NTFS file sharing systems and OneDrive.During this time period, coordinated with other departments to account for increased activity due to the COVID-19 pandemic and developed new policies and procedures to streamline the process of managing expedited hiring processes.

Processed tickets sent up from Tier 1 support and used more detailed troubleshooting techniques to resolve issues. While doing this, also monitored incidents sent up from agents to ensure the proper information was entered, confirmed problem solving steps were followed, verified tickets were sent to the correct resolving departments, and processed requests to provide user with computer related services.

Provided IT support services (software support, password resets, and general computer support) for applications such as Office 365, LotusNotes, and various specialized tools for 3M Technologies.

Obtained food and drink orders and delivered them according to each customer’s request, provided quality assurance of ordered items to meet with customer specifications, led teams of other servers to handle service during organized events, ensured fulfillment of contractual obligations put forth by event planners, and spoke to large groups of customers to explain event details and answer event related inquiries.

Configured and installed lighting and audio/visual equipment during events, developed media presentation plans with input from event coordinators and clients, communicated challenges and solutions regarding technical aspects of planned presentations, and troubleshot software/equipment during presentations to ensure minimal interruption of service.

Provided great customer service to guests and guided them through their dining experience.I Inspected prepared food items when they were finished to ensure they meet specific standards and ensured items left the kitchen quickly and orderly.

I provided an intimate dining experience for patrons while simultaneously quality controlling meals being served from the kitchen.In addition, I facilitated communication with back of house staff members and front of house servers to minimize confusion and centralize communication.

I fulfilled work orders to make sure previously install alarm and surveillance system equipment functioned properly.Install new systems for primarily school districts such as Allen ISD and Plano ISD,

For this position, I primarily installed and maintained alarm systems for multi-billion dollar companies such as Baylor Hospitals, the Dallas North Tollway, and DART.I also oversaw and organized installation projects of my own, primarily with Baylor as they began renovation efforts with their security systems at multiple locations.This included, planning the path of communications cabling, ensuring proper installation of equipment,, proper configuration of the equipment, and configuration and customization to meet customer needs.

Installed and maintained surveillance and alarm systems monitoring high resource facilities.In addition, I monitored and performed updates to our library of technical orders to ensure updated safety and procedural information to our operating procedures.I played a part in a complete overhaul of the bases surveillance systems, decreasing maintenance time and man hours by approximately 75%.