Supporting Project Sites across NSW by designing, configuring, and installing infrastructure solutions. Incident investigations and escalation point for Technical Teams. Head Office and Data Centre Support including C-Levels on Mac OS / JAMF Platform. Service Delivery Enhancements, creation of self-service rich content knowledge base.

Replaced Infrastructure Manager as part of internal restructure, leading new technical team, stabilising poorly configured / maintained IT Systems; dramatically improving user experience and significantly reduce operating costs. Supporting CTOO by managing Vendor resources and delivering multiple projects concurrently while supporting business with BAU tasks. Conducted system audit to create new baseline documentation, mapping out legacy system constraints and enable new business strategy by migrating systems to Azure as part of digital transformation improved & DR and redundancies.

Life on the road during an extended career break gave me a fantastic learning opportunity to meet interesting people, see unfamiliar places and embrace the bigger picture that makes up our world. Extensive researching, planning and budgeting was required before even getting to the airport. Carving a path around the globe was a challenging and rewarding experience, even with the inevitable chopping and changing on the fly, reordering the stops to fit in with seasonal closures and special event complications. Fostering adaptability and a positive problem-solving attitude to make the best of some very funny situations you find yourself is crucial to your success. Navigating expenses with foreign currencies, delays in transit and colourful accommodation stops can be a real test of your resolve. Those funny situations have become some of my best memories and encouraged lateral thinking as well as the confidence to persevere for the sake of the best outcome. I feel the life experience has paid dividends several fold.

Designed and implemented a Sophos UTM Firewall Solution and WAN link upgrade. Achieved faster and simpler deployment of project site kits as well as adding backup internet link; exceeded savings goals at over $150k/year. Designed and implemented a server hardware refresh & hyper-convergence project using VMware HA platform within reduced timeframe. Improved performance for office and remote staff as well as reducing RTO from NBD to 15 mins with Veeam hybrid cloud backup solution. Implemented and managed server monitoring and ticketing system, re-aligning helpdesk with ITIL v3 best practices to aid preventative maintenanceResults from Taskfire Helpdesk metrics used to script automated “one-click fixes” available via a self-help Portal delivered via SolarWinds N-Able suite - Staff able to apply their own resolutions in minutes, reducing downtime and call volume Managed Hardware and Software Vendors for smooth running of day-to-day operations, as well as external Helpdesk brought on in response to increased workload. Maintained Staff satisfaction with high standard and speed of issue resolution across the team through training and creating reference documentation Created IT Strategy and accompanying Hardware / Software Technology Roadmap Document. Received positively by Directors and approved in concept, pending final release of new business plan Negotiated buy-out of existing printer contract with new Vendor. New fleet offered wireless printing features for staff with mobile devices in Site Offices as well as flexible deployment options. Savings estimated at $60k/year Managed Microsoft and 3rd Party Application licensing to ensure compliance, as well as improve upon Asset Register and tracking of company equipment movement between old and new projects.

Promoted from Helpdesk Support to Systems Administrator and awarded position in I.T. Leadership Team, supporting I.T. Director managing budgets and Data CentreManaged Active Directory and Microsoft Exchange mailboxes for 1000+ users in 9 offices across Australia, NZ and Singapore Supported Technical Team Leader as 2ic by managing incoming tickets via CRM and directing Helpdesk Team ensuring completion within company SLAsPlanned and actioned 500 PC desktop roll out with zero downtime for call centre staffMaintained SOE for Windows Desktops and Laptops, Mac OS and iOS Devices

Repaired proprietary hardware at PCB level and programmed devices for the Digital Voice Announcements and PA systems for Rail networks throughout AustraliaBiggest Project and achievement was taking over the installation and configuration of the complex PA / Announcement system used on the platforms and passenger tunnels at Central Station Sydney after only 2 months in the role - Trained RailCorp staff as part of handover and created reference documentation for maintaining systemManaged Servers, Network and handled IT Support when Sys Admin left company

Provided on-site desktop, server and network support for various contracts with NRMA, RTA, ANZ, Officeworks and RailCorp ensuring strict adherence to SLAsLead a small team as Technical Documentation Coordinator preparing for a data centre consolidation project for Country Energy (Bathurst, Port Macquarie and Ultimo Sites merging into new centralised location in Fujitsu Data Centre)Created Technical Documents for the 100+ Citrix applications and Server hardware with complete start up and shutdown dependency and procedure list used for the cutover; provided on-site support to Applications Team during cutover weekendVarious Field Tech contracts for Coles, Woolworths and Kmart to troubleshoot and replace computers, switches and build / configure self-serve registers