Ryan Griffin

Ryan Griffin Email and Phone Number

Operations and Execution | Talent Management and Development | Chief of Staff @ USAA
Ryan Griffin's Location
San Antonio, Texas, United States, United States
Ryan Griffin's Contact Details

Ryan Griffin work email

Ryan Griffin personal email

About Ryan Griffin

Ryan Griffin is a Operations and Execution | Talent Management and Development | Chief of Staff at USAA. He possess expertise in leadership, business development, strategic planning, sales, cross functional team leadership and 34 more skills. Colleagues describe him as "Ryan is an incredible human being. I was blessed to work with Ryan in several different roles at USAA, from chief of staff to program management. Ryan has had a very successful career, but he is humble and treats everyone in the organization with the same level of respect and appreciation. He truly is a servant leader and carries so much of the burden for his team and his partners. Ryan is also an amazing general athlete who can walk into any area of an organization and make an immediate impact. I would truly follow Ryan anywhere - he is an amazing leader who always leads by example and has an open door. He invests in his teams and his partners fully. USAA is lucky to have him.", "Working for Ryan was one of the best professional experiences in my career thus far. He very effectively balanced empowering me to do great work on my own with providing coaching and guidance on the areas of greatest impact in my projects. I always felt like he helped mold my work into something great, rather than completely deconstructing and building it back into his original vision. He truly valued both the work I did and how I did it, and always gave all credit to the boots on the ground; even when he was in a position to accept that credit himself. On the flip side, he took "extreme ownership" of any opportunity for improvement in the work coming from his team. Having a leader who both builds you up in the good times AND shields you externally while holding you accountable internally in the bad times is a rare privilege, and Ryan epitomizes this. He also constantly put me in situations that stretched my capabilities and pushed me just far enough outside of my comfort zone for healthy growth. I am very grateful for Ryan's leadership and mentorship in my career.", and "Ryan is without a doubt one of the strongest leaders I've had the pleasure to work with. He is the epitome of servant based leadership in action and has been invaluable in leading our teams through extremely complicated and high pressure challenges. He has incredibly high learning agility, is extremely humble yet also confident, is engaging, smart, focused and will give selflessly of himself to enable the team and organization to succeed. He has very strong business and organizational acumen and was able to transition from high impact work directly with the CEO to continued high impact in the HR organization where he led all regulatory efforts across Talent Acquisition, Talent Development, Total Rewards, Operations and Strategic Workforce Planning. He has the rare combination of a very high 'what' combined with a very strong how and is one of the most highly respected leaders in the organization."

Ryan Griffin's Current Company Details
USAA

Usaa

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Operations and Execution | Talent Management and Development | Chief of Staff
Ryan Griffin Work Experience Details
  • Usaa
    Head Of Retail Banking Shared Services
    Usaa Jul 2024 - Present
    San Antonio, Texas, Us
    Built a new Shared Services function for USAA Federal Savings Bank's Credit Card and Deposits product lines. Responsible for leading key functions that support business performance and growth, to include risk and control management, business change management, process excellence, profitability optimization, and integrated reporting.
  • Usaa
    Head Of Talent Management And Development
    Usaa May 2023 - Aug 2024
    San Antonio, Texas, Us
    Expanded prior role to include management of organizational talent Management Portfolio, including Executive Council Talent Review Process, performance management, succession planning, managed talent movement, and goal planning. • Revised Succession Planning to incorporate greater measurement of implementation and effectiveness. • Developed and launched a new High Potential framework and assessment for all 4000 leaders, along with subsequent development programming and routines. • Led an overhaul of the Executive Council Talent Review process, which evaluates 170 employees at the VP and above level, reimagining how to bring more objective consideration of potential and development and inspiring new engagement in development discussions.• Created a new Talent Assessment Center of Expertise to design and develop USAA's talent assessment and selection strategy including competency models to decrease new hire attrition, improve succession readiness, and improve the identification of high potential talent.
  • Usaa
    Head Of Career, Leadership Development, And Culture
    Usaa Apr 2021 - Aug 2024
    San Antonio, Texas, Us
    Partnering with Enterprise Business Heads, leads Career and Leadership Development functions, overseeing 30 people leaders and individual contributors, managing a budget of $7 million.Launched a new era of employee development after a period of stagnation. Successfully deployed and manages a portfolio of programs designed to both decrease reliance on expensive external hiring and reduce attrition attributed to frustration regarding development and internal mobility. • Accountable for all Talent Development and Mobility programs including (a) Strategic upskilling designed to encourage, promote, and prepare internal talent movement and career pathing and (b) the development and operation of the Internal Talent Marketplace to improve internal hiring and employee retention.• Directs Enterprise Leadership Development programs, creating and curating bespoke programming for all levels of leaders and leading the delivery of a newly created USAA Leadership Framework to anchor all program elements.• Leads the strategy and oversight of the HR, Military Transition, and Enterprise Rotation Early Career Development talent programs providing purposeful rotational and mentorship opportunities and securing post-program roles.• Responsible for the Enterprise design and execution of mentoring, end-to-end skill and competency assessment, simulations, and development processes throughout the employee lifecycle.• Oversees USAA’s Employee Listening and Culture functions with a focus on transforming upward communication channels and maintaining USAA’s corporate culture that promotes respect, inclusion, creativity, and passion. Explores quantitative indicators of issues and partners with HR Business Partners to analyze drivers and identify action.• Drives deep analysis of data across the business enterprise and workforce metrics to identify trends and gaps that reveal problematic divisions, roles, or pathways and partners with the business to develop interventions.
  • Usaa
    Hr Talent Program Management Office Leader
    Usaa Mar 2019 - Apr 2021
    San Antonio, Texas, Us
    Reporting to the CHRO, built and managed the Talent Management Operations organization, a team of 8 project managers ensuring HR programs and projects met goals, deadlines, budget, and business requirements. Led the change management and executive communication required for all enterprise-wide projects. • Conceptualized and launched HR Talent program and operations portfolio structure including process tools and reporting techniques to enhance oversight of 50+ IT and Business projects within complete portfolio. • Led the HR Talent Workforce Planning Center of Expertise to define and implement strategies, workforce planning scenarios, templates, and tools to assist leaders in managing supply and demand of human capital requirements.• Oversaw all Regulatory and Compliance driven project management and regulatory interactions and plan commitments. Led Process Risk and Control Inventories, Risk Assessments, and Audit finding remediation plans.
  • Usaa
    Ceo Chief Of Staff
    Usaa Jul 2017 - Mar 2019
    San Antonio, Texas, Us
    Served as principal aide and trusted advisor for USAA’s Chief Executive Officer, a 24/7 role. • Oversaw all day-to-day operations and response to emergent crisis management for the Office of the CEO.• Collaborated with other members of USAA’s Executive counsel while leading the logistics and delivery of the CEO’s priorities, internal and external events, and interactions with the Board of Directors. • Advised on organizational initiatives with a focus on workforce planning, expense, and talent management to meet the most critical needs of the company, e.g., responses to regulatory challenge and a key product line divestiture.
  • Usaa
    Executive Director, Usaa Bank Marketing Brand Management
    Usaa Mar 2016 - Jul 2017
    San Antonio, Texas, Us
    Managed a team of 12 employees developing and implementing multi-channel marketing strategies to drive new products and customer results for USAA's Credit Cards, Consumer Lending and Deposit product lines. Directed the company’s banking product offerings through strategic marketing efforts across all organic and paid advertising channels.
  • Usaa
    Director Of Call Center Operations
    Usaa Feb 2015 - Mar 2016
    San Antonio, Texas, Us
    • Led strategic workforce planning for a 7,000-agent call center, optimizing resources and saving $43M in expenses.• Managed a team of seven to execute a balanced sales and service strategy aligned with business needs.• Implemented efficiency initiatives, including an Annual Schedule Preference program resulting in a 515 Avg FTE savings.
  • Usaa
    Director, Marketing Leads And Offer Management
    Usaa May 2013 - Feb 2015
    San Antonio, Texas, Us
    Oversaw the management and growth of the Enterprise Lead and Offer Management programs, providing cross-channel marketing and sales from strategy to execution for all lines of business. Managed a team of eight.• Secured $62M in revenue by deploying 300+ sales and marketing tactics across multiple channels. • Constructed USAA’s first Enterprise External Lead and Third-Party Lead Aggregation Strategy
  • Usaa
    Lead (Director) Marketing Manager, Sales And Service
    Usaa Sep 2012 - May 2013
    San Antonio, Texas, Us
    Delivered and orchestrated cross-channel interactions, supported by business rules, to deliver personalized and relevant member experiences. Drove integrated sales and marketing tactics to indentify the best next member interaction via anticipation, detection and response to enable opportunities for greater engagement, acquisition, deepening, retention, and loyalty.
  • Usaa
    Mba Early Career Development Program
    Usaa May 2011 - Sep 2012
    San Antonio, Texas, Us
    Selected for this competitive rotational program to develop MBA graduates with strategic thinking skills, financial acumen, and leadership potential to fulfill leadership roles within USAA.• Initial Rotation: Explored customer data utilization to surface sales with intelligence for customer service representatives to hone cross-selling and upselling opportunities.
  • Bombardier Aerospace
    Flexjet Sales Director - Northeast Us
    Bombardier Aerospace Sep 2008 - May 2011
    Dorval, Québec, Oo
    Consulted directly with CEOs, Board of Directors, and other C-suite executives to sell Learjet and Challenger aircraft to businesses and individuals in an eight-state territory. Had overall responsibility for Northeast Territory P&L of ~$5M related to go-to-market strategy, revenue generation, and marketing and operational costs. Played a key role in product management, including product strategy, market research, customer feedback, and product lifecycle management. Managed a team of four individuals.Recognition: East Division Sales Leader, Competitive Takeaway Leader, National Sales Leader.
  • Bombardier Aerospace
    Sales Associate
    Bombardier Aerospace Mar 2007 - Sep 2008
    Dorval, Québec, Oo
    Orchestrated company sponsored and customer events to demonstrate aircraft capability and establish brand awareness. Drafted product specific technical and financial documentation for clients and prospective customers. Worked closely with Sales Directors to leverage aircraft owners and up sell additional products. • Top Sales Associate in 2007, generating $67M+ in revenue.

Ryan Griffin Skills

Leadership Business Development Strategic Planning Sales Cross Functional Team Leadership Strategy Marketing Management Analysis Finance Program Management Process Improvement Team Leadership Competitive Analysis Marketing Strategy Team Building Project Management Contract Negotiation Business Process Improvement Account Management Risk Management Forecasting Customer Service Workforce Management Budgets Operations Management Change Management Business Strategy Event Management Project Planning Sales Operations Executive Management Project Delivery Talent Management Business Planning Coaching Financial Services Strategic Thinking Program Planning

Ryan Griffin Education Details

  • Texas A&M University
    Texas A&M University
    General
  • Villanova University
    Villanova University
    Finance
  • University Of Southern California
    University Of Southern California
    Human Resource Management

Frequently Asked Questions about Ryan Griffin

What company does Ryan Griffin work for?

Ryan Griffin works for Usaa

What is Ryan Griffin's role at the current company?

Ryan Griffin's current role is Operations and Execution | Talent Management and Development | Chief of Staff.

What is Ryan Griffin's email address?

Ryan Griffin's email address is ry****@****ail.com

What schools did Ryan Griffin attend?

Ryan Griffin attended Texas A&m University, Villanova University, University Of Southern California.

What skills is Ryan Griffin known for?

Ryan Griffin has skills like Leadership, Business Development, Strategic Planning, Sales, Cross Functional Team Leadership, Strategy, Marketing, Management, Analysis, Finance, Program Management, Process Improvement.

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