AeroLeads people directory · profile
Ryan Heatherly Email & Phone Number
Technical Support Engineer III
at
QAD
1 work email found
@qad.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Who is Ryan Heatherly? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ryan Heatherly is listed as Technical Support Engineer III at QAD, based in Austin, Texas, United States. AeroLeads shows a work email signal at qad.com and a matched LinkedIn profile for Ryan Heatherly.
Ryan Heatherly previously worked as Technical Support Engineer II at Qad and Technical Support Engineer at Iha. Ryan Heatherly holds Bachelor Of Science (B.S.), Psychology from Eastern Michigan University.
Company email context
Email format at QAD
This section adds company-level context without repeating Ryan Heatherly's masked contact details.
{first}.{last}@qad.com
86% confidence
AeroLeads found 1 current-domain work email signal for Ryan Heatherly. Compare company email patterns before reaching out.
Profile bio
About Ryan Heatherly
Cloud Technologies: AWS, EBS, Windows Server, Multi-zone RDSDatabases: MySQL, MS SQLFrameworks: ITILv3Languages: Java, JavaScript, SQL, C#, TypescriptWebservices: RESTful API, SOAPWeb Technologies: Angular, CSS, ISS, HTML, XMLOperating Systems: Linux, Windows 10, Android, iOSSecurity Applications: AV, VPN, Firewall, Proxy
Current workplace
Ryan Heatherly's current company
Company context helps verify the profile and gives searchers a useful next step.
5 roles
Ryan Heatherly work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer Iii
Current- Provides technical software customer support for large enterprise customers by analyzing problems primarily within the QAD Electronic Quality Management System (EQMS) Product.
- Helps lead a team of 4 Technical Support Engineers in navigating technical conversations to provide best customer service value
- Averages ± 350 annual technical incidents that include tickets of web-based connection failures, solving bug fixes, troubleshooting operating systems, delivering product build updates, and customizing software (SaaS).
- Monitors and maintains security-related incident & analysis logbooks that were published on the internal QAD Support Center Website for global use by internal and external stakeholders
- Maintains an average customer satisfaction measurement of 9 days to resolution compared to company target of 21 days; 57% above company KPI
- Tech Stack: AWS, MySQL, QMS, C#, Angular, HTML, CSS, Java, JavaScript, SQL Server, Microsoft Azure, Multi-Zone RDS, Jira, Windows, Firewall, VPN
Feb 2020 - Present
Technical Support Engineer Ii
- Provides technical software customer support for large enterprise customers by analyzing problems primarily within the QAD Electronic Quality Management System (EQMS) Product.
- Averages ± 350 annual technical incidents that include tickets of web-based connection failures, solving bug fixes, troubleshooting operating systems, delivering product build updates, and customizing software (SaaS).
- Provides analytical direction in technical & non-technical terms to help customers integrate, deploy, & maintain CEBOS service
- Maintains an average customer satisfaction measurement of 11 days to resolution compared to company target of 21 days; 52% above company KPI
- Tech Stack: AWS, MySQL, QMS, C#, Angular, HTML, CSS, Java, JavaScript, SQL Server, Jira, Multi-Zone RDS, Microsoft Azure, Windows, Firewall, Linux, VPN
Nov 2017 - Feb 2020
Technical Support Engineer
- Initial POC for all hardware and software related issues, operating issues, security problems, and requests for clientele. Provided primary support for end-user devices and network hardware for IHA providers and staff.
- Troubleshoot IHA hardware/software issues, password resets, database management, etc. – Documented requests and response in ticketing system
- Tech Stack: MySQL, Windows Server, ITIL Foundations
Jul 2015 - Aug 2017
Security Agent
- Configure and maintain electronic database
- Monitor electronic security system
- Configure and operate server-based camera system
- Computer troubleshooting for Security staff, main contact with IT department
- Ensure that policies and procedures are followed properly
- Offer assistance to employees and visitors
Apr 2011 - Jul 2015
1 education record
Ryan Heatherly education
-
Eastern Michigan University
FAQ
Frequently asked questions about Ryan Heatherly
Quick answers generated from the profile data available on this page.
What company does Ryan Heatherly work for?
Ryan Heatherly works for QAD.
What is Ryan Heatherly's role at QAD?
Ryan Heatherly is listed as Technical Support Engineer III at QAD.
What is Ryan Heatherly's email address?
AeroLeads has found 1 work email signal at @qad.com for Ryan Heatherly at QAD.
Where is Ryan Heatherly based?
Ryan Heatherly is based in Austin, Texas, United States while working with QAD.
What companies has Ryan Heatherly worked for?
Ryan Heatherly has worked for Qad, Iha, and Dominos Farms Office Park Llc.
How can I contact Ryan Heatherly?
You can use AeroLeads to view verified contact signals for Ryan Heatherly at QAD, including work email, phone, and LinkedIn data when available.
What schools did Ryan Heatherly attend?
Ryan Heatherly holds Bachelor Of Science (B.S.), Psychology from Eastern Michigan University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial