Responsible for providing high end software and hardware technical support for AlsoEnergy's provided hardware and software platforms including PowerTrack, to a dedicated set of customers and other users, as well as assisting our local and international support teamsUsers that I have worked with include:Field techs such as installers, electricians, and engineers to help them commission new solar photovoltaic sites and get our data acquisition system hardware devices to communicate with all of the hardware onsite and get the data flowing into PowerTrack and our other systemsOperation and maintenance techs onsite to assist them in troubleshooting why some of their hardware stopped communicating with our loggers and software platforms or is sending incorrect dataProject managers to verify their data, assist in their modeling of expected system performance, and discover issues as to why the site data is not correlating with their modeling dataRemote system monitoring users who have lost visibility of their devices to attempt to remotely access our systems to regain communications to offline hardware and advising them as to what steps need to be taken during onsite troubleshootingAsset managers in configuring alerts, addressing what is causing alerts to be triggered, and helping troubleshoot the root causes of those alertsAsset and portfolio managers in importing data into PowerTrack through our loggers, internal and external APIs, FTP servers, and ingesting data from our legacy systems such as Locus, Draker, Deck and others, as well as helping to correct historical data. At other times, I help them to understand that data, how to analyze and chart that data, and how to create informative reports to guide decision makingPortfolio managers on organizing their portfolio sites and sharing visibility of their sites with other organizationsCollaborate with the product, engineering, and development teams to escalate bug fixes and share feedback from end users

Provide exceptional customer support for solar energy installation monitoring edge to cloud equipment and software.Knowledgeable about the operations and performance of solar electricity production facilities.Assist customers with understanding and analyzing data from meters, inverters, weather stations, etc.

For FirstBank: Upgraded over 600 monitors and 300 computers using Windows 10 on VMWare.For GHPhipps: Wiped and imaged Windows 10 computers using MECM and set up user profiles.

Temporary tech support work supporting Boulder County for the 2020 general election.Supported computers and printers used for the election judges including Windows 10, Microsoft Office Suite software, and proprietary election software.

Established and managed a “smart building” company that developed devices and services initially focused on modular and upgradable smart light switches and power outletsDeveloped a minimum viable product utilizing Lean Startup and Design Thinking methodologiesImproved product management knowledge and skills through developing prototypes with a teamSelf taught in elements of electrical engineering, and software programming in Python and C for product prototype developmentCollaborated with computer science and electrical engineering professionals, students, and interns to build prototypesExperience in completing patent applications and federal and state government grant applicationsResearched and became a knowledgeable expert in the “Internet of Things” (IoT) space

Provided technical support to over a dozen divisions and over 5000 employees.Diagnosed and resolved various issues with end user computing hardware, software and network technologiesPromoted to senior technician in less than six months and trained four coworkers in procedures.Repeatedly recognized for successfully closing the highest number of tickets on the software support team.Served as Executive IT Support Technician, the main contact person for resolving any issues related to technical support for Lockheed Martin Space’s Vice Presidents and Executive, from June to December 2013.

Tier 2 support of Trustwave's TrustKeeper PCI DSS compliance software.Provided exceptional customer service and IT Security Help Desk Support by assisting merchants in becoming PCI DSS (Payment Card Industry Data Security Standard) compliant. Aided merchants in understanding their Self-Assessment Questionnaires. Explained how to interpret and remedy technologically complex network vulnerability scans.