Ryan Diers Email and Phone Number

◊ Tripled sales revenue from year one to year two of employment◊ Added 55 new properties by selling myself and the company's services in 2021 ◊ Meet with property managers of residential and commercial properties frequently◊ Handle all bidding, contracts and invoicing for every job◊ Manage finances and accounting for entire company◊ Set up and maintain Auto Insurance and worker’s compensation benefits◊ Manage equipment and product inventory◊ Market the company and services offered to new prospects

◊ Manage a recreation facility with over 17,000 members and build relationships with guests and staff in a community with a lot of diversity◊ Promoted and maintained YMCA through expansion process resulting in an increase of over 10,000 members ◊ Assist in the recruiting, hiring, and training of 40 entry-level staff modeling best practices of customer service skills◊ Use Microsoft Excel to construct an effective monthly schedule for membership associates ◊ Monitor staff performance and implement additional training and disciplinary action as needed◊ Schedule and lead monthly staff meetings to discuss new programs, take feedback from employees, and run customer service workshops such as cash handling operations◊ Supervise 125 part-time staff in multiple departments fostering a productive high impact environment and solve problems when they arise◊ Prospect, communicate, and sign corporate wellness contracts with local businesses to increase awareness of the YMCA in the community◊ Utilizing annual statistics to implement discounts resulting in increased membership units in the new facility◊ Invoicing for rental agreements, vendors, external partners, clients and audit expenses◊ Procurement of payments from guests and setting a revenue strategy to benchmark our operating budgets every month with the accounting department◊ Conducting a competitive analysis on other gyms to compare and improve product and program offerings◊ Collaborate with maintenance department and safety committee to abide by regulations and strengthen risk management policies

◊ Coordinated over 50 sport events for college and high school levels including playoff and state tournament games◊ Implemented rotation systems for teams and officials to ease flow of traffic and increase efficiency ◊ Directed athletic facilities event staff to their designated positions during events◊ Maintained communication and relayed league details via email to over 40 coaches throughout Minnesota.◊ Designed fliers and waivers through Microsoft Word and Publisher for sport leagues that displayed dates, rules, and registration information ◊ Constructed an effective schedule through Microsoft Database to eliminate overlaps and increase customer satisfaction◊ Managed over 20 part-time staff throughout Halenbeck Hall and oversaw recreation program and spaces◊ Supervised Halenbeck Hall making sure the student body respected the facility and equipment/ courts were up to date◊ Limited altercations throughout Halenbeck Hall, Herb Brooks National Hockey Center, and Husky Stadium by preforming frequent walk-throughs and handling guests that were not abiding by St. Cloud State University’s policies

◊ Assisted in marketing, promoting, staffing event operations for sporting events and day-to-day activities put on by the athletic department. ◊ Collaborated with Assistant Athletic Director of Marketing and Promotions, managing game day staff and making of marketing/audio materials for events. ◊ Implemented ideas that helped draw more students to events by forecasting and creating promotions during events.

- Helped with inventory management.- Customer Service- Welcomed and greeted customers as they decide to make purchases.- Extended offers and promoted deals.

- Attended various events- Organized game day events- Organized and filed team's athletic forms- Managed data for possible recruits

- Promoted deals- Maintained inventory- Customer service- Organized inventory

- Developed data for possible recruits- Arranged hotel accommodations for team- Arranged meals for trips- Organized team practice schedule for coaches- Game day management