Ryan Ditzel Email & Phone Number

Denver

Queenstown, Nz

-Designed, developed, and maintained data-driven applications for clients using JavaScript and JSON, ensuring seamless user experiences and efficient data handling.-Transformed initial designs and technical blueprints into innovative, end-to-end product features that met client specific needs.-Consistently crafted top-tier, production-ready code, ensuring robustness, maintainability, and high-quality software delivery.-Collaborated with cross-functional teams and clients to make key architectural and technology adoption decisions, driving product scalability and performance translating them into customized solutions that met their specific data needs.-Conducted training sessions for new clients on how to effectively collect, manage, and analyze data within their applications.-Supported clients via email, addressing their data-related inquiries and issues promptly using Zendesk.

Columbus, Ohio, Us

-Spearheaded the development of key features using TypeScript, JavaScript, and React on Triple Whale's internal admin tool, elevating functionality and user experience for cross-functional teams including Customer Success, Marketing, and Sales.-Employed advanced data analysis techniques utilizing Snowflake and SQL to troubleshoot and resolve order tracking issues by investigating data from internal API and Shopify's API.-Assumed full ownership of the Bug reporting process, acting as the primary contact point for client issues requiring technical expertise and effectively bridging the gap between Product and Customer Success teams.-Played a vital role in ensuring the quality of content within Guru, a prominent customer success learning tool, by meticulously reviewing and editing information across all modules to ensure impeccable accuracy, clarity, and consistency

New York, Ny, Us

Successfully completed 480+ hour, 12 week Software Engineering boot camp, which included hands-on skill development practice and training. Projects included, but were not limited to: -OK Corporate - PERN Stack (PostgreSQL, Express.js, React, Node.js)---Constructed and managed a full-stack application allowing users to leave feedback on their work experiences at companies. ---Implemented a full-stack CRUD app with PostgreSQL as back-end and React on the front-end. ---Designed and developed the fully responsive front-end to make the app with consistent appearance-Codr. - PERN Stack (PostgreSQL, Express.js, React, Node.js) ---Collaborated with a team to implement restful routes and created a full-stack app for developers to post their projects with full CRUD capability. ---Produced a server-rendered app that uses PostgreSQL, Express.js, React, Node.js to enable easy manipulation of data and the use of login authentication. ---Accomplished login authentication using sessions to enable bcrypt to hash passwords. --Designed system and prototyped React components and features to construct user stories by using Figma.-Apex API - MERN Stack (MongoDB, Express.js, React, Node.js)---Developed and built a full-stack app with a functioning backend using MongoDB, Express, and Node with full CRUD capability.---Independently designed wireframe, design system and prototyped React components and features to construct user stories by using Figma. ---Back-end constructed using MongoDB and Express.

New York, Us

-A customer first insurance company that offered coverage for homeowner, renter, and pet insurance.-Provided excellent customer service skills for 250-350 inbound calls resulting in 95% customer satisfaction reviews month after month. -Used Xactcontents to aid Claims Adjusters with contents lists for property damage claims.-Utilized my data entry skills to calculate the insured's spending while displaced from their home due to a property loss.-Built and managed a Slack channel to organize 200+ claim requests monthly submitted by third parties, allowing the claims team to stay on target and keep customer satisfaction high.-Proactively engaged in training new hires to use Slack, TalkDesk, Xactcontents, and ZenDesk. As well as, providing ample shadowing experience to improve their customer service skills.

Austin, Texas, Us

-Engaged, educated, and excited clients of all Tesla products including electric vehicles, solar energy generation and solar energy storage.-Operations for sales and delivery teams including vehicle fleet management, facilities management, inventory management, IT resolutions for office systems and electronics.-Established professional communication with appropriate departments to achieve effective EV automotive sales. -Built a complex and detailed customer profile using Salesforce.-Effectively provided detailed product information throughout the sales process including product presentation, test drive, delivery/handover and customer service after the purchase. -Provided a tailored experience regarding the benefits of EV and sustainable energy automobile benefits. -Interacted and consulted with customers to guide them through their vehicle purchasing. -Provided a customer-oriented service experience by explaining complex luxury features in a simple way to customers.

New York, Us

-Successfully educated customers with detailed and specific information about BMW products and features.-Independently followed trends and newly released updates on BMW features to ensure clients had a great experience with our Dealership.-Assisted new and returning clients daily in troubleshooting with vehicle issues.-Briefed the sales team on important product features and selling points of new inventory.-Operated electronic mail systems and coordinated the flow of information internally

-Successfully educated customers with detailed and specific information about BMW products and features.-Independently followed trends and newly released updates on BMW features to ensure clients had a great experience with our Dealership.-Assisted new and returning clients daily in troubleshooting with vehicle issues.-Briefed the sales team on important product features and selling points of new inventory.-Operated electronic mail systems and coordinated the flow of information internally

Assisted the technical services manager with various desktop support situations in a 120 users environment. I covered for the manager when he was out or on vacation by fielding support requests.

Software Development Certificate Of Completion, Computer Software Engineering

Education record