Ryan Kent Email & Phone Number

London, On, Ca

Licensed to teach:- Applying Professional Kanban (APK)- Accelerating Product Value (APV)- Professional Flow Metrics for Scrum (PFMS)

In addition to Agile Coaching I am also leading and serving an amazing team of Scrum Masters and Agile Delivery Leads who are leading the way in delivery of value for our digital experiences at Canada Life by leveraging Agile ways of working and by enabling teams in continuous improvement.Key skills: Team Leadership | Facilitation | Coaching | Team Building | Teaching | Mentoring | Improvement | Agile TransformationFrameworks: Scrum | KanBan | Scrum with KanbanTools: JIRA |… Show more In addition to Agile Coaching I am also leading and serving an amazing team of Scrum Masters and Agile Delivery Leads who are leading the way in delivery of value for our digital experiences at Canada Life by leveraging Agile ways of working and by enabling teams in continuous improvement.Key skills: Team Leadership | Facilitation | Coaching | Team Building | Teaching | Mentoring | Improvement | Agile TransformationFrameworks: Scrum | KanBan | Scrum with KanbanTools: JIRA | Confluence | Slack | MS Teams | Mural | Mentimeter | EazyBI | Salesforce and more Show less

London, Ontario, Canada

Servant leader guiding product teams and organizations in agility and continuous improvement through coaching, mentoring, teaching, consulting and facilitation. Key skills: Facilitation | Coaching | Team Building | Teaching | Mentoring | Improvement | Agile TransformationFrameworks: Scrum | KanBan | Scrum with KanbanTools: JIRA | Confluence | Slack | MS Teams | Mural | Mentimeter | EazyBI | Salesforce and more

London, Ontario, Canada

Servant leader coaching Product Teams in all things Agile and Scrum. Product teams served: Advisor Workspace, SimpleProtect, My Canada Life (Client Site). As Scrum Master I have the amazing job of integrating Agile and Scrum practices into our daily work and events through facilitation and coaching.- Servant leadership for up to 3 distinct Scrum teams; currently all fully remote.- Forging strong Scrum teams through creative onboarding, team building, development of… Show more Servant leader coaching Product Teams in all things Agile and Scrum. Product teams served: Advisor Workspace, SimpleProtect, My Canada Life (Client Site). As Scrum Master I have the amazing job of integrating Agile and Scrum practices into our daily work and events through facilitation and coaching.- Servant leadership for up to 3 distinct Scrum teams; currently all fully remote.- Forging strong Scrum teams through creative onboarding, team building, development of team norms and interactive coaching of Agile and Scrum principles with focus on mindsets and behaviours.- Initiating products from ground zero by facilitating interactive kick off events, MVP definition sessions (Minimal Viable Product) and supported designers in zero based design workshops.- Expertly organizing and facilitating Scrum Events for up to 3 Scrum teams (Sprint Planning, Daily Scrums, Sprint Reviews and Retrospectives along with Backlog Refinement).- Developing and refining Agile and Scrum training materials which have been used to train and coach numerous team members as well as technology and business partners. Regularly sharing with other Scrum Masters who have also adopted it for their own use with their teams.- Creating and leveraging creative new retrospective techniques to encourage team interest and engagement. - Self-motivated and hands-on, service to Development teams, Product Owners Organizations. - Expert knowledge and utilization of Jira, Confluence, Slack, MS Teams, Mural and EazyBI for team collaboration. - Supporting teams through a number of impactful technical and organizational changes. Encouraged optimism and helped the team find opportunities in each change.Key skills: Facilitation | Coaching | Team Building | Teaching | Improvement | Agile TransformationFrameworks: Scrum | Kanban | Scrum with Kanban Tools: JIRA | Confluence | Slack | Skype | MS Teams | Mural | Mentimeter | EazyBI | Salesforce and more Show less

London, Ontario, Canada

Program Portfolio management for Canada Transformation programs. Responsible for Ways of Working between Strategic Customer Marketing and Individual/Group insurance organizations.Highlights:- Improved Ways of Working between digital and business teams; developed detailed cross BU relationship map along with identification of opportunities- Implemented Wave Transformation management tool, managing technical set up and initial configuration- Enhanced Transformation Delivery… Show more Program Portfolio management for Canada Transformation programs. Responsible for Ways of Working between Strategic Customer Marketing and Individual/Group insurance organizations.Highlights:- Improved Ways of Working between digital and business teams; developed detailed cross BU relationship map along with identification of opportunities- Implemented Wave Transformation management tool, managing technical set up and initial configuration- Enhanced Transformation Delivery Methodology while integrating with change management and other delivery methods Show less

London, Ontario, Canada

As Portfolio Director of Cloud technology I brought Cloud Engineering, DevOps and Agile Transformation teams together to deliver on our Cloud roadmap and to communicate progress across lines of business.

London & Greater Toronto Area

As Senior Manager of Project Delivery, I led dynamic teams of Scrum Masters and Project Management Professionals, who expertly defined, managed and implemented delivery of physical and cloud based infrastructure for key technology platforms.I provided engaging team leadership for delivery of technology projects servicing first Digital Channels (2015-2016) followed by Wealth (2016-2017) Technology Solutions segments. Within this role I was also chair of Training and On-boarding… Show more As Senior Manager of Project Delivery, I led dynamic teams of Scrum Masters and Project Management Professionals, who expertly defined, managed and implemented delivery of physical and cloud based infrastructure for key technology platforms.I provided engaging team leadership for delivery of technology projects servicing first Digital Channels (2015-2016) followed by Wealth (2016-2017) Technology Solutions segments. Within this role I was also chair of Training and On-boarding for Project Delivery. Beyond just new hire orientation, this committee served to welcome new team members and set them on the path to success; a multifaceted operation that involves organizational socialization, peer advisory and ongoing support delivered using Agile techniques. Highlights:- Greatly improved team morale and engagement through 1:1 coaching an interactive team collaboration- Conducted ThinkLab sessions with technology partners resulting in "Pit Crew" like Agile partnership- Facilitated weekly PMO wide all-hands calls to provide coaching and maintain alignment- Developed an Agile Partner Framework that guided Infrastructure teams on how to adopt Agile methods and mindsets- Successfully completed 5-month Technology Leadership Program and utilized skills obtained- Evolved Project Delivery practices to utilize technology collaboration tools and Agile delivery practices and introduced an online Delivery Playbook and an Agile Partnership FrameworkKey skills: Leadership | Facilitation | Coaching | Team Building | Training | Improvement | Service Management | Building trusted partnershipsFrameworks: Traditional project management | Scrum | Lean Tools: JIRA | Confluence | Skype Show less

IT Manager and Product Manager accountable for the Engineering & Innovation team and products within Platform Engineering Tooling at TD Bank Group.Uncovered and maximized the potential in existing and new Enterprise tools & technology including actuating enhanced tooling and platform engineering innovation for the TD Enterprise.Results:- Successfully led teams through Transformation, resulting in collaborative engagement and shared ownership in its success- Integrated… Show more IT Manager and Product Manager accountable for the Engineering & Innovation team and products within Platform Engineering Tooling at TD Bank Group.Uncovered and maximized the potential in existing and new Enterprise tools & technology including actuating enhanced tooling and platform engineering innovation for the TD Enterprise.Results:- Successfully led teams through Transformation, resulting in collaborative engagement and shared ownership in its success- Integrated Mainframe and Distributed Tools divisions into one unified collaborative team- Project and support work tracked and measured dynamically- Delivered IT Projects on time and within budget while maintaining Enterprise service levels - Managed product backlog for product and automation solutions to ensure most valuable work was delivered firstResearch & Development | Proof of Concept | Automation & Optimization | Cross Platform Integration | Platform/Tools Consolidation | Progressive Continuous Improvement | Product Management Show less

IT Manager/Team Lead and process optimization specialist accountable for the Enterprise Developer and Tester Tools products and services within Software Solutions Engineering.Provided leadership to dynamic teams of technology professionals offering enhanced service management and solution development for Developers and Testers across the TD Enterprise.Results:- Commissioned support intake and automated triage solution, reducing workload by 30%- Leveraged vendor… Show more IT Manager/Team Lead and process optimization specialist accountable for the Enterprise Developer and Tester Tools products and services within Software Solutions Engineering.Provided leadership to dynamic teams of technology professionals offering enhanced service management and solution development for Developers and Testers across the TD Enterprise.Results:- Commissioned support intake and automated triage solution, reducing workload by 30%- Leveraged vendor relationships to drive focus to enhancements for client based requests and resolution for issues affecting the service. - Leveraged available technology to aide in management of product specific assets and knowledge items.- Managed multiple distinct technologies and stakeholders within the greater Enterprise Developer and Tester service. - Managed product backlog, maintained product vision and worked closely with stakeholders. Managed products include: PTC Integrity | PTC Integrity Source | HP Quality Center | HP Performance Center | SOA Test | Power Designer | Customized Workflow and Optimization Solutions | Product Management Show less

Software engineer and product specialist focusing on Application Lifecycle Management, Source Code and Configuration Management, automated functional testing, product integrations and process optimization and automation.Implemented intake and automation solutions resulting in over 30,000 effort hours saved. Subject matter expert and key audit liaison for Enterprise Source Code Management. Challenges:- Drive migration of Enterprise source code assets into central Source Code… Show more Software engineer and product specialist focusing on Application Lifecycle Management, Source Code and Configuration Management, automated functional testing, product integrations and process optimization and automation.Implemented intake and automation solutions resulting in over 30,000 effort hours saved. Subject matter expert and key audit liaison for Enterprise Source Code Management. Challenges:- Drive migration of Enterprise source code assets into central Source Code Management solution.- Influence acceptance and adoption of Enterprise Source Code Management. Results:- Developed Enterprise migration plan and implemented intake and tracking solution to monitor workload and project status.- Built central Source Code Management training and support wiki for documentation and videos. Facilitated tailored training classes.Managed tools included: MKS Source, Visual Source Safe, MKS Integrity, HP Quality Center, HP Quick Test Professional, SQL Server, Windows 2003 Server, Various Interactive Development Environments (Visual Studio 2003, 2005, 2008; Eclipse) Show less

Designed, implemented and maintained TD’s first Enterprise level Source Code Management service. Managed customer support through orchestration of standardized intake, documentation and change reporting.Challenges:- Obtain clear understanding of Source Code Management requirements for each Line of Business (LOB).- Engineer an Enterprise level strategy for a central Source Code Management service.- Gain organizational acceptance for standardized Source Code Management… Show more Designed, implemented and maintained TD’s first Enterprise level Source Code Management service. Managed customer support through orchestration of standardized intake, documentation and change reporting.Challenges:- Obtain clear understanding of Source Code Management requirements for each Line of Business (LOB).- Engineer an Enterprise level strategy for a central Source Code Management service.- Gain organizational acceptance for standardized Source Code Management. Results:- Managed and conducted cross LOB interviews, collating and morphing results into requirements and strategic design proposal.- Obtained executive approval and successfully implemented central Source Code Management solution strategy.- Influenced organizational acceptance of the Source Code Management solution through high impact roadshow presentations delivered to executive level on down. Show less

Assumed vital role in restoring service quality and stability for Server Test Environment Management service. Optimized Retail Branch test labs through enhancement and automation of server maintenance resulting in 200x reduction of effort. Key contributor to: NT Migration program, Test Automation Program and Retail LAN conversion from OS/2 to Windows XP.

Maintained DB2 and IMS mainframe test environments utilizing ISPF/TSO tools for the Host Test Environment Management Team. Designed and developed Excel VBA application used to organize test set status and automatically calculate cost averages. Automated DB2 table compares to greatly reduce effort in rebuilding data test sets.

Business Computer Programming

Computer programming, networking, business management, team dynamics and project management

Project Management

Project Management

Education record