- Lead floor operations at the Hilton Bayfront for events including ASH, ACA, ESRI, and Comic-Con to perform customer touchpoints, coordinate timely operation of events, and therefore ensure total client satisfaction.- Certified in Customer Service 100 & 200, Professional Skills 100, Tech 100 & 200, as well as experienced in Navigator, Salesforce, Lighthouse, and BAP.- Attend pre-conference meetings to deeply understand customer needs and goals for events, which resulted in multiple 10/10 reviews and specific customer praise.

- Delivered a personalized customer experience for over 50 meetings by overseeing technical setup, hitting deadlines, and being flexible to accommodate customer requests.- Collaborate with sales to ensure customer goals are met by showcasing extensive A/V offerings from Encore.

- Increased corporate event sales 120% in 6 months by identifying solutions that met customer needs and maximized revenue.- Called on prospective clients to increase the customer base by 75% in 1 year for A/V product implementations.- Created processes for email, SMS, ads and social media marketing that resulted in 1500+ new customer acquisitions in 6 months.

- Promoted and sold healthcare products to over 1,000 customer accounts in the $6.5 million San Diego territory.- Successfully grew local surgical center market share by 10% through strategic planning and execution of product marketing campaigns for spinal anesthesia and IVA.- Partnered with C-suite members at St. Joe’s, C. Care, and Sharp IDNs to negotiate mutually beneficial committed GPO contracts.

- Generated $1 million in annual revenue by driving surgical sales through customer presentations of clinical solutions.- Handled the nationwide IV solution shortage crisis by successfully allocating IV fluid for customers to ensure operational viability.- Coached and helped Sales Associates prepare to manage their own territories through the Sales Mentor Program.

- Tracked, analyzed, and forecasted Duplex sales data to finish the year with revenue $1 million over plan.- Developed marketing material and growth strategies for OnGuard product portfolio to drive sales and increase profitability.- Constructed a GTM plan for the Pinnacle compounder with 5 year sales projections to outperform key competitors.

- Coordinated music education events at The Lincoln Center and The Bryant Park Office.- Worked and recruited members at the LAMC and REMIX music conventions.- Expedited member services including benefits, voting processes, and travel.

- Facilitated client recording sessions and arranged meetings to promote and market client music.- Took part in music editing and revision process using Pro Tools and Logic Pro.- Managed client relations on social media, responsible for connecting clients with potential promoters and agents.