Ryan Do Email & Phone Number

Vienna, Va, Us

Vienna, Va, Us

Mclean, Virginia

- Administer users, groups, and resources in hybrid Office 365 environment- Provide white glove support for C-suite and executives- Respond to security events such as phishing attacks, compromised accounts and theft- Provide remote support nationwide as well as on-site at corporate HQ- Prepare machines weekly for new hires, laptop swaps, etc. (imaging, assignment, deployment)- Windows server maintenance and patching- Setup and maintenance of Teams rooms and room accounts- Manage licensing for essential tools/software (Smartsheet, Zoom, Confluence, Jira. Adobe)- Track and manage IT inventory ranging from laptops to IT accessories

Washington D.C. Metro Area

- Provide fast and efficient support both remotely and desk-side to CRS staff members- Troubleshoot hardware, software, network, and remote VPN issues- Image and deploy workstations and for new staff members- Maintain users and machines in Active Directory and SCCM- Identify and report large scale issues affecting CRS staff members- Issue, set-up or troubleshoot multi-factor authentication devices/services such as PIV tokens or Centrify for staff members- Deploy/troubleshoot CRS mobile devices for staff members- Coordinate with and assist staff setting up meetings- Maintain and update inventory for CRS hardware

Washington, District Of Columbia

- Provided support remotely to end users throughout the Library- Worked with software and web applications such as Active Directory, Outlook, SCCM, BIG-IP Edge Client, RSA Security Console, Centrify Authentication Service- Pushed software packages through SCCM and manually installed software via Powershell_ise on end-user devices- Monitored and escalated large-scale issues efficiently to reduce network/system downtime within the Library

- Diagnosed, troubleshot, and repaired Linux-based servers from different vendors such as Foxconn, Quanta, ZT- Assisted in fleet remediation for server host types with know issues caused by faulty hardware- Assisted in responding to and resolving high-priority network outage events- Diagnosed and resolved fiber-optic networking issues- Assisted with identifying, notating, documenting and escalating large-scale server issues

- Diagnose and resolve software issues on a client’s device(s)- Perform hardware installations to upgrade or replace parts in a client’s device- Provide consultation to client’s with minor hardware/software issue

Arlington, Va