Ryan (Jang-Hoon) Doo, Mspm, Capm Email & Phone Number

California, United States

San Jose, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

▪ As part of the Training/Onboarding PMO, I established/supported our PMO’s effort to improve/streamline the current/existing onboarding process for BAC AS (Bank of America Corp., Advanced Service) Data Center Management Account; led, engaged, educated, and coached the new-hires (PM’s & Engineers) throughout their onboarding life-cycle - Drove, established, and successfully implemented the 'Engineering Onboarding Program' specific to engineering new-hires (engineers); decreased the average onboarding time for engineers by 100% (from 12-15 weeks to 6 weeks) - Increased retention rate by 20% with education and training effort delivered; provided over $842,000.00 cost saving (2021-2022)▪ Identified new-hires onboarding process gaps and opportunities to implement/support the continuous process improvement effort across the board at BAC AS Data Center Management Team - Delivered over 100 weeks of training/education (L&D) material specific to the customer (Bank of America), resulting in a better understanding of the production environment▪ Worked with senior management to focus on a strategy aimed at simplifying, protecting, and automating the account; Managed the date-to-day activities listed in our onboarding program and ensured the adherence to the end-user/client’s (BAC AS Data Center Management Team) expectations▪ Track, monitor, and challenge the current workstreams on the new-hires onboarding process and the related projects’ performance by incorporating Agile methodologies; JIRA & Confluence▪ Acted as the main point of contact for any inquiries/questions concerning the new-hires onboarding program and the future implementation of the onboarding automation for the Engineering Dept. ▪ Partnered effectively with the client (BAC AS Data Center Team) to implement any additional changes and/or service requests to meet long-term mutual success and also to meet our continuous process improvement efforts

Hayward, California, Us

Bay Area Korean Baseball Association (BAKBA) League is a premier amateur baseball league for adults 18 years of age and older. Founded in 2010, it is the fastest-growing adult baseball organization in the Bay Area - in 2015, the BAKBA League successfully completed NPO registration (CP-575E, State of California. Corp. No - C3829893).Headquartered in Hayward, CA, BAKBA teams span most metropolitan cities in the Bay Area. The league has 9 teams and 180+ members who play organized amateur baseball in local leagues, soon to participate in regional tournaments and national tournaments as well. BAKBA League plans to expand by establishing local affiliates in communities where programs do not exist and also by welcoming existing amateur hardball leagues to the affiliate. Our BAKBA League is poised to reach 10 teams and 200+ active members in the very near future. ▪ Since 2015, led the NPO registration project, along with organizational structure revamp project in support of the establishment of BAKBA League as a legitimate/approved organization in the State of California (CP-575E completed in 2017)▪ Responsible for the league operations, including the safety and well-being of league members, safeguarding organization funds and properties▪ Developed and ensured adherence to the project WBS, Asset Management, and Workflow Management elements▪ Plan and execute the key projects from the project initiation to closure (Ex. League website & YouTube Channel launch/revamp)▪ Managed & tracked overall league operations, including league schedule and field permits▪ Generated accurate monthly forecasts of cost, schedule, and resource (staffs and umpires) utilization ▪ Planned, managed, and controlled the implementation of communication with the project team/staffs, and executives/board members (Annual Org. Chart / Comm. Plan Updates)▪ Managed performance and progress against the plan; ensured accurate forecasts with commensurate action plans (Quarterly BOD Meeting)

San Jose, Ca, Us

▪ Partner with internal stakeholders, including Hiring Managers, HRBP’s, and Recruiters in building the TA strategy aligned to the business▪ Lead the execution of the TA strategy – translating strategy to delivery▪ Strategic sourcing initiatives for VP’s & C-level executives – work directly with external & internal contractors (recruiters & recruiting firms) to support our organizational sourcing effort for VP’s & C-level executives▪ End-to-end management of the pipeline for all open reqs in our applicant tracking system, from opening a req to the offer & onboarding stage▪ Carry out the ‘LinkedIn Recruiter' system as an administrator/manager to promote and enhance the sourcing and hiring activity ▪ Serve as administrator of the ATS (Jobvite & Lever) and manage candidate status and records▪ Responsible for coordinating the current and future new-hire onboarding with the HR team▪ Support with the recruiting logistic activities, including phone / video / on-site interviews▪ Identify opportunities for improving the candidate experience and overall onboarding experience

Oakland, Ca, Us

Project Coordinator, Learning & Development▪ Manage LMS (Learning Management System) and development of training modules for all cross-functional teams- Cornerstone- Salesforce▪ Develop, screen, and facilitate all required training and run reports to track the completion rates in order to meet the compliance requirement▪ Compile data and generate metrics for all L&D programs and projects to evaluate the Learning & Development program on an ongoing basis to ensure trainings are meeting our organizational needs▪ Carry out the ‘LinkedIn Learning Program’ as an administrator/manager to promote and enhance continuing learning and professional development culture within the company ▪ Responsible for establishing processes for current and future onboarding orientations and facilitate training events▪ As an initial point-of-contact in L&D department, responsible for providing basic guidance on company training policy and procedure - responds and routes any L&D related issues (JIRA)

Oakland, Ca, Us

▪ Facilitate HR programs and assist in the development and implementation of HR policies- Run the weekly report and manage the audit process for weekly metrics and data analytics to review new employee information, SSN, and I-9 document verifications (Workday)- Manage employee database changes and facilitating employee transfers- Manage new hire onboarding and run weekly new hire orientation- Verifying background check and generating offer letters▪ Support the recruiting function in posting jobs, interview scheduling for all teams across the company▪ Provide excellent on-site/virtual (T1/T0) employee support as initial HR point-of-contact to employees across all departments in the company during core business hours, including basic guidance on company HR policy and procedure, responding/routing HR service tickets (JIRA)▪ Identify and recommend opportunities for continuous process improvement; create efficiencies through understanding system capabilities and streamlining the process▪ Cross-train with other members of the People Operations team to provide backup

Fremont, California, Us

▪ End-to-end management of the pipeline for all open roles in our applicant tracking system, from opening a req to offer & onboarding stage▪ Coordinate, schedule, and confirm all interviews with hiring teams, executives, and candidates; Ensure that our fast-paced recruiting environment runs seamlessly▪ Be a representative of Facebook brand and culture; Organize, attend, and manage a booth at the 'Facebook Career Fair' @ Facebook HQ campus in Menlo Park, CA▪ Develop relationships with candidates by providing an excellent experience from application to onboarding ▪ Be a point of contact for Recruiting Team; Continually communicate with internal teams (hiring managers, recruiters, management) with up-to-date candidate interview/scheduling activities▪ Proactively identify areas for improvement to processes and refine programs to be more effective and efficient▪ Report on recruiting metrics that improve hiring efficiency and demonstrate ROI, including time to fill and pipeline evaluation; work with staffing team & HR dept. to determine areas of improvement▪ Communicate professionally with both internal and external stakeholders while maintaining a high level of confidentiality at all times

Fremont, California, Us

▪ Engage customers, vendor resources, and internal resources to present the best-in-class solution to customers; develop a thorough understanding of each client's business in order to customize marketing strategy plan▪ Manage client's project, implementing methodologies, and achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.▪ Use various sources to research competition, competitive issues, products, and industry trends▪ Works closely with the project team to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project→ Network Optimization and Enterprise Mobility (MDM, MAM, BYOD) Solutions→ Data Center Performance & Networks Performance Assessments and Services→ Managed Contact Center & Data Center Operations Management→ IT Infrastructure Relocation Service→ Managed IT Works-force Solutions (Staff Augmentation)

▪ As a lead project manager, managed each & every project closely to ensure the successful completion of the customization projects▪ Organized and attended regular annual Conventions and Trade Shows to present&promote the company brand: WesternPack & DoumiA. 2012 ASI (Advertising Specialties Institutes) in Chicago, ILB. 2013 ASI (Advertising Specialties Institutes) in Orlando, FLC. 2013 P.P.A.I. (Promotional Products Association International) in Las Vegas, NVD. 2013 CAMEX (Campus Market Expo) in Kansas City, MOE. 2013 ASI (Advertising Specialties Institutes) in Long Beach, CA▪ As a senior manager, has published company manual book, 'Order Processing Manual', to instruct & standardize the order processing procedure for the organization

▪ Customer surveys▪ Consumer analysis▪ Developing and presenting reports▪ Collecting project requirements ▪ Managing client projects ▪ Developing and sourcing the business strategies and processes▪ Survey increased client's sales by 13.8%

Santa Monica, Ca, Us

▪ Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications ▪ Provide consulting support to students, faculty and staff and refers questions to other consulting sources when necessary▪ Support the teaching staff in preparing teaching modules for student’s reference▪ Record the statistical (required) information for reporting purposes▪ Ensure that all equipment is treated with proper care and is not removed without an authorization▪ Log equipment damage and malfunctions▪ Troubleshoot and assist users with peripheral equipment▪ Managed/Governed more than 200 lab equipment including business lab PCs

Recruit training, more commonly known as Basic Training and colloquially called boot camp, is the initial indoctrination and instruction given to new enlisted military personnel. During recruit training process, drill sergeant/instructors do everything possible to push a recruit to his or her physical and mental limits. As a team leader, I was in charge of scheduling & managing training program and making sure that the training program meets all the safety requirements.▪ Handle new conscripts; enforce discipline▪ Execute basic military training (BMT)▪ Trained more than 4,000 conscripts throughout 2 years▪ Awarded for ‘Honor Commendation’ from 51st Division Commander

Master Of Science, Project Management

Ba, Economics

Exchange Student, Chinese (Mandarin)

Associate Of Arts (Aa), Business Administration And Management, General

Bachelor Of Science (Bs), Business Administration

High School (Windsor, Ontario, Canada), High School/Secondary Diplomas And Certificates

High School (Regina, Saskatchewan, Canada)