Ryan Dorman Email & Phone Number

Danvers, Ma, Us

Senior leader with responsibility for developing and implementing IT strategy for a hyper-growth, PE backed Managed Service Provider.

New York, Ny, Us

Chief infrastructure architect supporting enterprise MSP clients• Provide guidance to enterprise managed services clients on infrastructure design• Guide sales engineers to ensure effective solutions design• Support and manage internal corporate infrastructure to promote best practices• Maintain expert level knowledge of industry trends and adapt solutions design to modern technologies• Contribute to firm-wide strategic planning and employee development

New York, Ny, Us

Lead engineer supporting network and systems architecture for a hypergrowth startup• Manage the systems and network infrastructure for 300 employees across 5 offices• Serve as the final escalation point for Service Desk and Infrastructure issues and tickets• Evaluate and recommend technology solutions to solve business challenges• Architect enterprise-wide technology solutions to business process challenges• Maintain a technology stack featuringo Aruba Switchingo Aruba Wirelesso Meraki Switchingo Palo Alto Firewallso Microsoft Windows platforms and serviceso VMware vSphereo AWSo Terraform• Perform all job functions in a secure and compliant fashion

New York, Ny, Us

New York, Ny, Us

Lead technical consultant on all project implementations as well as existing client networkinfrastructure.Provide input on the technical planning, designing, and implementation of client solutions.Provide leadership and technical guidance to all levels of personnel regarding project implementationand day to day service related items. Participate and lead internal targeted technical training initiative to grow and develop skills of junioranalysts.Liaison between internal engagement, project and service centers to ensure quality control and overallclient satisfaction.Participate in strategic planning for solutions, services, and product development.

New York, Ny, Us

Manage a 3-person IT team and provide hands-on engineering support for a 150 employee trading floor environmentTroubleshoot and resolve technical issues affecting production trading systemsProvide DevOps support for custom scripts and applicationsMonitor and report on FINRA and SEC compliance activities within the IT departmentOversee telecom carrier relationshipsDesign datacenter systems and network architecture to support custom application development

New York, Ny, Us

Lead the Corporate IT Engineering team in designing, implementing and troubleshooting Borderfree’s network, systems, security and voice infrastructureDesign, implement and support a unified communication architectureInterface with other Borderfree departments to ensure their technology needs are being addressed by Corporate ITMaintain technology and service provider relationships while maximizing value to both partiesProvide “last level” support for remediating complex network and systems incidentsMentor and educate service desk and engineering IT staff on new technologies and existing systemsEnsure Borderfree’s compliance with regulatory frameworks including SOX and PCILead technology infrastructure integration during M&A activityParticipated in off-hours on call schedule for critical issue remediation

New York, Ny, Us

Lead engineer responsible for the network, systems and security infrastructure of a growing international e-commerce firm.Provide consultation to executive and legal teams on the secure and compliant storage of sensitive payment and financial data using PCI and SOX frameworks.Develop and implement business continuity and disaster recovery plans for the corporate IT and R&D infrastructure.Implement cross platform management that unifies administration for Mac OS X, Windows and Linux servers and workstations.Design and build HQ and satellite office networks, physical infrastructure and security.Architect and maintain cloud unified communication networks including voice, video and mobility between multiple international sites.

Boca Raton, Florida, Us

Lead a team of 6 systems engineers to deploy, support and maintain compute platform for enterprise applicationsServe as both team leader and interface to executive leadership and senior level hands-on technical escalation point.Maintain a stable and secure compute environment based upon: Microsoft Windows Active Directory VMware vSphere 5 NetApp Storage 400+ virtual and bare metal OS imagesEnsure proper backup and data retention policies are kept in compliance with legal and internal standardsContinually improve systems scalability and stability by upgrading key platform components including: Microsoft Exchange 2007 Veritas NetBackup Micosoft OCS/Lync Cisco Unity

Boca Raton, Florida, Us

Define the technology and infrastructure strategy to service the business needs of Blackboard, the global leader in enterprise education technology. Develop plans in consultation with technical and non-technical, internal and external stakeholders and in alignment with Blackboard’s corporate strategyParticipate in the planning and forecasting process for the corporate IT and managed hosting budgets totalling $10 Million in capital and operating expensesProvide “last level” operational support for mission-critical systems and processesLead pre and post close due diligence and technology integration planning for M&A activityManage vendor and partner relationships across all suppliers of technology hardware, software and services

Boca Raton, Florida, Us

Manage the team of network and systems engineers to design, implement and troubleshoot the data, voice and video infrastructure supporting Blackboard’s employeesEnsure high availability of enterprise applications and the supporting storage and data infrastructure.Define tactical roadmap for infrastructure engineering incorporating financial and business strategy set by senior managementServe as an escalation point for complex technology incidents and lead remediation teamsLead technology integration initiatives related merger and acquisition activityDevelop service delivery procedures focused client success and operational efficiencyManage datacenter operations to host Blackboard enterprise applicationsMaintain the stability and capacity of Blackboard’s 27 global offices including WAN connectivity, voice systems and supporting facilities initiativesExecute, and ensure the same of infrastructure engineers, all tasks consistent with established change management, security policies and industry best practices

Boca Raton, Florida, Us

Design, architect and participate in the implementation of technologies and platforms supporting corporate data and voice infrastructureTroubleshoot and remediate escalated issues impacting the operation of the corporate voice and data infrastructureLiaise with other internal technology groups within Blackboard to facilitate internal and external connectivity in a secure, robust mannerMentor and educate IT engineering and operations staff on the operation and configuration of IT systems and networksManage core routing, switching and security hardware platformsImplement changes to corporate infrastructure in-line with change management procedures dictated by SOX and PCI complianceAnalyze and ensure the security of IT policies and procedures to meet security best practices and compliance requirementsParticipate in the IT on-call schedule for off-hours support of key systemsServe as the in-house expert on PCI merchant and service provider servicesOperate and manage the Blackboard Payment Gateway, a PCI Level 1 Service Provider payment processing productAdvise and assist the Legal department with trademark and copyright issues surrounding Blackboard's Internet presenceEvaluate new technologies and platforms to determine their applicability to solving Blackboard's business challenges and needsImplement technology integration tasks associated with mergers and acquisitions

Boca Raton, Florida, Us

Design and implement network, security and systems solution to support a multi-national enterprise software company.Provide level 3 troubleshooting and escalated problem resolution for complex issues affecting internal IT applications and client issues.Support and maintain a multi-vendor IT platform including Microsoft Windows and Linux servers; Cisco and Aventail security and networking equipment and a host of software applications.Perform all tasks in compliance with corporate security polices and auditing requirements.Assist in project planning, vendor/product evaluations and recommendations, IT and security policy creation and adoption.Create training materials and operational documentation for IT staff and clients.

San Jose, California, Us

Monitor and manage the security infrastructure for managed security clients of the Symantec Global Security Operations Center. Perform complex troubleshooting and testing of multi-vendor security platforms.Serve as the primary engineer for 200 - 300 clients per shift and monitor their security infrastructure for failures and intrusion events.Perform all tasks under strict SLA's and regulatory requirements including HIPPA, Sarbanes-Oxley, BS7799 and SAS70.Maintain current knowledge of all industry leading network security platforms including Cisco PIX, CheckPoint Firewall-1, Juniper NetScreen, 3Com Tipping Point, Symantec Gateway Security and others.Provide excellent customer service to technical and non technical contacts of the SOC in assistance with their security requests and problems.

Millersville, Pa, Us

Lead engineer for 7,000+ node university data network to support academic research, and business operations for Millersville University and the State System of Higher Education statewide Shared Administrative System datacenterDesigned and built new scalable data networks for new construction and renovation of academic,administrative and residential buildings and complexesTroubleshot and maintained campus MAN consisting of copper, multi and single mode fiber optic infrastructuresEnsured the security of university electronic information and resourcesEvaluated product and project proposals from manufacturers and resellers and provide purchase recommendations to decision makersAdministered Windows, UNIX, and Linux servers to support network infrastructure and application servicesLead technical teams from disparate IT departments to deploy campus-wide projects in voice, data and video

Support and training engineer for Television and Audio proudction studios