• Achieved "Citizen of Excellence" status in 2018 as a result of being in the top 5% in salesand customer service within my job family (branch managers)• Increased branch sales performance by over 50% from 2017-2018 by engaging colleaguesin positive motivational techniques including consistent 1:1s and immediate feedback afterclient interactions and sales activities• Finished 2018 as 7th overall ranked branch in peer group (of 111 total branches)• Finished every year over 100% of established sales goals• Manage teams of 6-15 full-time colleagues including tellers, bankers, and assistantmanagers• Assess colleague performance and develops individual improvement plans• Coached and developed 6 colleagues into advanced roles including branch manager• Maintain excellent compliance and operational record including multiple "green" corporateaudits

• Branch Management in absence of Branch Manager• Supervisor and override responsibilities• Consistently achieves overs 200% to company established sales quota• Works with Branch Manager to coach, train, and mentor tellers and fellow bankers• Works with Teller Manager to monitor company, federal, and state compliance/operations for entire branch staff.• “Citizens of Excellence” winner.• Develops and maintains relationships with personal and business clients• Member of Citizens “Care Squad” - Guides new colleagues through orientation and new hire process. Debriefs and explains post-classroom training• Hold quarterly regional training seminars to explain new company initiatives while gauging reception by tracking and following up on results• Excellent leadership and team building skills• Driven employee with aspirations to advance career

Responsible for pre-mixing of all dry chemicals before they are taken to production. Required attention to detail and meticulous care and organization. Also assisted with shipping and receiving duties including loading and unloading trucks and stocking the warehouse. Tow motor certified.

• Responsible for all facets of customer service, sales, and training• Developed incredible multi-tasking skills• Lead serving shifts – Rotation planning and sales coaching• Corporate trainer for new manager/server hires in region – Front-of-house service / sales