Building a customer engagement platform to enable financial institutions to build and maintain relationships with their customers through secure, authenticated and personal human-to-human communication.

• Delivered the Zume Data Fabric ingress platform supporting the entire Data Science and Visualization organizations.• Lead the hiring effort with over 100 candidate in-person interviews in the first 6 months.• Established a bi-weekly training and onboarding boot camp for new developers’ company-wide. Personally, lead over half of the events, training over 200 new developers and with an overall 93% satisfaction score from participants.• Scored 24% above the company average amongst Zume's senior leadership in the annual performance survey.• Established a hiring and leveling rubric in collaboration with Directors at all sites.• Established the first formal performance improvement program within Zume engineering.• Recognized for taking ownership of existing relationship with a team of 40 offshore developers and managers. Established a track record of delivering platform features on-time and under-budget including multi-market and customer engagement.• Authored and maintained the company wide data fabric ingestion and markets roadmaps.

Leading the Amazon Prime Now front end engineering teams with responsibilities for developing and supporting immersive customer mobile and browser experiences in cities around the globe.• Hiring and mentoring an organization of exceptional engineers and professionals that deliver a modern experience ahead of the core Amazon platforms through and massively scalable services that reliably pick, pack, dispatch and deliver products and meals to customers in 2 hours or less.• Founding role in planning and leading delivery on the Amazon Global Store through its successful platform launch in Singapore.• Champion of the Shop-by-Aisle, Gateway and Storefront experiences which all successfully and reliably delivered in time for the Q4 shopping season.• Planned and supported the expansion of on-call engineering by 45% including cross-functional and organizational members. Established a framework for handling on-call 24x7 engineering responsibilities, issue transfers and resolutions gracefully and ensuring end-to-end ownership. This includes leading cross-organizational teams, acting as a division wide point of contact for Prime Now manager escalations, and communication of engineering solutions and progress to all stakeholders and at all levels.• Responsibile for managing the CI/CD and DevOps through iterative improvments that fundamentally improved the organizations ability to deliver consistently. In Q4 2017, was the only Prime Now engineering group to have ever delivered on all big room commitments including a host of new requirements and featuers.

A technology incubator bent on rethinking and reinventing the digital experiences for dealers, consignors and auctions.

Principal Engineering Manager and Solutions Architect for design and implementation across multiple strategic cloud solutions for Microsoft, Cumulux, Auction Edge, Kiln LLC and Slalom Consulting, including Microsoft’s overwhelmingly successful Windows Azure Open Source Accelerators Project solutions. ► Implemented an engine which abstracted the common Windows Azure cloud resource provisioning and configuration requirements into a set of independent XML definitions. On this 1 project, delivered a total of 18 of the top open source applications (the goal was 10), orchestrating the startup, runtime and tear-down of .NET, Java, and LAMP based solutions on the Azure cloud. ► Implemented the first two iterations of the Umbraco Azure open source solution on CodePlex: http://azureaccelerators.codeplex.com. ► Co-designed and implemented the Windows Azure Internal Billing and cross charge system for Microsoft. This included the ETL of vast daily usage data, into thousands of daily, monthly, and quarterly notifications, signoff workflows, waterfall discounts, external partner support, integration with SAP billing systems, Federated Trust (ADFS), for signoff authority (including PO reviews aggregated by direct reports at each OU level), reporting and archive of financial statements to customers and stakeholders (created dynamically as OpenXML using XSLT templates). ► Nominated and accepted twice by the Microsoft Windows Azure team at both the Windows Azure Deep Dive and the Windows Azure SDR (Software Design Review) events. ► Honored with the prestigious Slalom Consulting Mogual Award for outstanding technical achievements. This award is presented to a single individual or team from across the companies 850+ consultants, after a nomination and selection process driven by regional and corporate executives. (Slalom Consulting itself was awarded Partner of the Year by Microsoft).

Aggressively recruited by the founding team of Social Motion, a "white label" social networking and media startup, to take on leadership of their state-side and outsourced development teams—driving assessment of existing assets, defining processes, procedures, and development guidelines, and leading the implementation of these solutions and technologies. Development became consistently predictable, manageable and overwhelmingly successfully.►Met the challenge of reviewing over 250,000 lines of existing source code written overseas (prior to hire), allowing for the successful repurposing of the entire suite of social technologies for different markets.►Restructured vendor accountability with stateside management, replacing opaque vendor status updates with per-developer tracking, repatriating all source code repositories, and establishing individual check-ins regardless of geography. Focused on developer, process and platform improvements, skill mentoring, and promoted a candid relationship across teams, while directing feedback to grow and replace staff. Designed and reviewed the implementation of new features while mitigating their impact on over 26 existing legacy features and libraries.►Established a common architecture model for new client features; including common code, style and process guides. Primary focused on quality and maintainability of all code, and delivery of all data via web-services for consumption by web, native and mobile platforms. ►Delivered the entire service level code for the beta release of Mindbloom.com, a licensee of Social Motion, in 6 weeks, while demonstrating integration with a wide range of Social Motion community features including: ATOM/RSS syndications services, automated Template-based Email Notification services, SQL Reporting Services for user profiling, and the scalable real-time cross-database querying of 100,000+ record result sets.

Led online business and software development of a successful cross-channel, multi-platform ecommerce startup.►Created a fully integrated, end-to-end, supply-to-support e-Commerce solution based on .NET and SQL Server 2005 by successfully managing the outsourcing, integration and quality assurance of Windows and .NET technologies including extensive integration with Amazon.com, eBay, Shopping.com, Shopzilla, Froogle, Google Adwords, and Urchin/Google Analytics.►Brought online a first-in-industry (ASR) drop ship solution based on SQL Server Integration Services (SSIS) as the ETL platform; product image processing using Adobe Photoshop workflow automation, and web based reporting and management for live pipeline approvals of new products.►Authored an inventory availability solution using .NET-based proxies, SQL (data and ETL logic), and leveraging Windows native (push) and ASP.NET based services maintaining up-to-the second inventory and availability between the disparate retail, web and partner databases, services and feeds (and their respective schemas). ►Established KPI and analytics for significant aspects of the retail and online businesses from end-of-day receipts, returns, charge-backs, and employee sales using SQL Server 2005 Reporting Services (SSRS) and 3rd party controls.►Online Business Unit was 48% ahead of target and approaching recording-breaking numbers for FY 2007.

Promoted to direct the implementation of an extensible Windows application compatibility architecture; providing the foundation for mitigating legacy application and service failures on all versions of Windows, while enabling the continued forward progress of features. This foundation remains the primary method for resolving compatibility issues with applications on all versions of Windows to this day.►Lead the collaborative process, with key architects and developers, in the creation and continuous improvement of the Windows Compatibility Layers and Technologies; providing a scalable solution to the thousands of application failures.►Designed the set of enterprise utilities, most notably CompatAdmin, which allowed external developers the opportunity to leverage the hundreds of OS-internal solutions which were created for thousands of retail applications. ►Established the first Windows Application Compatibility Toolkit which brought together the necessary training, guidance, and tools.►Served as the key technical liaison for application impact and issue mitigation between Windows Division Development and the marketing and developer education teams worldwide, including numerous initiatives with Microsoft Global Accounts, Platform Technical Evangelists, and OEM groups–ensuring that hardware manufacturers and enterprise customers understood issues at the API level, training developers how to implement solutions in their code, and with IT administrators how to work around line-of-business (LOB) issues leveraging the OS compatibility technologies. (Included dozens of conferences and multiple successful visits with executives and developers on-site in Great Britain, Germany, Switzerland, Japan and Malaysia; and companies which included Compaq/HP, Sony, NEC, Fujitsu, Citibank, Smith Barney, Credit Suisse First Boston (CSFB), Ernst & Young, HSBC Bank plc, and Alliance Capital Management Corporation.)

Enlisted by the Director of Windows Program Management to take ownership of the Windows Server application compatibility effort and improve the pass rate from its current 9% of the top 100 enterprise solutions.►Reorganized the strategic external-facing effort with ISVs on new versions, into an internal series of tactical goals focused on deep root-cause debugging, discovery and self-analysis on each and every compatibility regression from NT4 and 98. ►Sought out and obtained, through conviction and persuasion, the voluntary reassignment of a hand-picked, best-in-class team of developers and program managers from inside each of the core Windows teams. ►In the 11 months prior to ship of Windows 2000 Server, this process moved the server application pass rate from 9% to a final compatibility metric of 97%. (The only notable exceptions were Anti-Virus related.)►Led the creation of the first-ever Microsoft-Oracle joint testing lab by orchestrating an agreement between Brian Valentine (VP, Microsoft Windows Development), Larry Ellison (CEO, Oracle) and the Technical Evangelism team. Lab was predicated on a common-cause and service to our mutual set of Oracle-on-Windows customers, and an effort to "go twice as far, work twice as hard" on compatibility regressions affecting our competitive ISVs.

Lead the Windows Resource Kit products, delivering the technologies, tools and information needed by IT Administrators.►Successfully lead the Resource Kit documentation teams through 9 major releases and a total of 24 printed volumes. ►Implemented processes ensuring the free flow of information and access to the developers and program managers throughout the Windows and BackOffice server product divisions.►Managed the transformation of the User Education Writers, Editors and Production staff to take on all of the conceptual documentation for Microsoft Operating Systems. ►Partnered with external and internal training organizations, formalizing the process of MSTE certifications for major OS versions. ►Boosted tool and utility solutions by over 300%, from 60 random tools to over 200 support applications and services, while establishing consistency and standards for each segment of tools: Console/Script tools, Windows Forms, MFC, and Windows Services.►Created the Windows Server Admin Pack as a vehicle for delivering the full set of Windows Server management tools on down level and client versions of the Windows operating system.►Established a higher-tier set of mission-critical utilities and worked with product support and release management to get these pulled into the core OS as the Windows Server Support Tools.►Led the ground-breaking change in release management and expectations to become the first Microsoft team to complete a product update every 6 months with no additional headcount.

Started my career as a Microsoft intern (co-op) in the Product Support Services' Operating Systems Support group where I quickly gained division-wide recognition and became the first and only intern or employee pulled off product support calls to develop customer-focused supportability tools full time.►Co-authored the initial POP3/SMTP services which became the reference samples for best-in-class Windows NT Services, IO Completion Ports and concurrency support. (Shipped on all four then-supported processors: MIPS, ALPHA, PPC, and X86).►Implemented the first Windows NT Server Telnet Server service based on IO Completion Ports.►Developed MultiDesk, the multiple desktops tool for Windows NT, allowing on-the fly switching between security contexts, windows desktops and stations. This tools was used extensively by companies such as USWest (Qwest) with active development continuing until Terminal Server (and WinLogon based active desktop switching) shipped in Windows 2000.► Authored the Windows 95 (Chicago) Emergency Recovery Disk (ERD) feature for the Windows 95 Resource Kit.► Implemented the Windows 95 Uninstaller to return users to Windows (/ for Workgroups) 3.x on failed upgrades.