Lead and manage team of 700+ brokers to drive sales growth for KelseyCare Advantage. Develop and execute strategic business plans to enhance sales performance and achieve targets. Collaborate with internal executives to optimize MAPD plan design and ensure alignment with market needs. Provide valuable insights and feedback on sales trends and market dynamics to inform decision-making. Demonstrate strong leadership and effective communication skills to drive team success. ● Established and nurtured community partnerships, expanding market reach/increasing brand awareness. ● Achieved a remarkable 200% year-over-year increase in sales, exceeding year-end goals.● Surpassed targets by increasing agent headcount by 125% for respective accounts.

Directed sales operations for national field marketing organization, overseeing a team of 1600+ insurance agents and agencies. Developed and optimized sales processes to enhance capabilities and performance of both internal and external sales agents/teams. Collaborated with internal teams to drive sales effectiveness and ensure alignment with organizational goals. Provided strategic guidance and support to internal support teams to maximize overall sales performance. ● Strategically built pipeline for contact center, with projected revenue of 10.5M, poised for successful closure in upcoming year. ● Enhanced productivity and streamlined operations, resulting in improved recruiting outcomes, leveraging technology solutions.● Revolutionized national recruiting efforts and drove efficiency, implementing innovative software, technology, and processes.● Achieved exceptional 150% year-over-year sales growth, surpassing targets and driving revenue growth.

Led transformation and sales initiatives for NobelBiz's suite of products and services, targeting global contact centers. Focused on diverse industry verticals, with a specific emphasis healthcare sector. Engaged in business-to-business (B2B) activities to expand company's market share in SAAS market through local and international sales strategies. Continuously analyzed and evaluated sales data and market trends to identify opportunities for growth and improvement. ● Maximized global sales with international accounts in India, Pakistan, Honduras, and The Philippines.● Facilitated integration of partners with crucial digital transformation solutions to enhance stability and drive growth.

Oversaw operations of a 1,300-seat call center located in Humble, TX. Assumed full ownership of all aspects of the center's operations, catering to a diverse range of industries. Managed and supervised operations in various verticals, including healthcare (licensed and unlicensed), technology, financial, retail, and telecommunications. ● Enabled steady P&L goal attainment throughout Covid-19 crisis, transitioning 95% of workforce to (WAH) arrangements.● Enforced performance management and coaching methodology, resulting in enhanced performance/improved profit margins.● Established leadership bonus structure/mentoring guide, driving leadership development/empowering teams to achieve (KPIs).● Generated exceptional 158% increase in revenue amidst Covid-19 pandemic, showcasing adaptability/resilience in face of adversity.

Oversaw full operations, P&L, and client relations for Cigna's Supplemental Call Center sales teams in North America. Managed internal/external operations to ensure efficient sales processes. Cultivated strong client relationships to drive customer satisfaction and retention. Assumed responsibility for financial performance of the call center and implemented strategies to achieve revenue targets. Cultivated high-performing team across multiple locations, comprising sales staff, sales leaders, marketing administrators, reporting specialists, and collaborative partners. ● Pioneered transformative initiative to automate processes within retention department, harnessing power of Salesforce to streamline workflows, resulting in 100% increase in efficiency/work output, accompanied by reduction in agent effort.● Devised/executed a strategic channel strategy to fortify retention efforts, resulting in stabilization of organization's bottom line.● Produced estimated savings of $15 million in customer retention while boosting employee efficiency with salesforce.● Introduced programs and streamlined procedures, culminating in substantial multi-million-dollar savings for the organization.● Exceeded sales targets by 120% despite $1.2 million reduction in marketing expenditure, validating exceptional performance. ● Execute impactful technological enhancements to optimize efficiency, productivity, and customer satisfaction. ● Flawlessly revitalized vendor relationships to drive operational efficiency and effectiveness.

Oversaw operations, client relations, and P&L performance across global sales, customer service, and revenue cycle management functions. Managed diverse workforce of up to 1900 full-time employees (FTE) and administered P&L exceeding 100 million dollars. Implemented initiatives to optimize operational efficiency, enhance client relationships, and achieve financial targets on a global scale (India, Philippines, Colombia, Jamaica, Canada, UAE). ● Propelled revenue growth beyond projections by $20 million through strategic initiatives, expanding global footprint and seizing lucrative opportunities in various projects.● Championed flawless initiation, stabilization, and oversight of Site Director role, assuming comprehensive operational responsibilities across North America and Brazil.● Orchestrated highly impactful cost optimization project, slashing overhead and operating expenses by $3 million. ● Leveraged synergistic partnerships and maximized efficiency of key business lines to achieve substantial savings.