• UX Designer at CMS CCSQ, specializing in creating intuitive, user-centered designs for the ServiceNow platform.• Collaborate with cross-functional teams to understand user needs, translating them into seamless and accessible interfaces.• Conduct user research, usability testing, and iterative design processes to enhance the user experience for healthcare professionals and quality analysts.• Leverage design thinking principles to develop wireframes, prototypes, and user flows that streamline complex processes on ServiceNow.• Ensure compliance with accessibility standards and CMS guidelines, enhancing the overall usability and satisfaction of ServiceNow users.• Continuously iterate on design solutions based on user feedback and analytics to drive improvements and innovation within the platform.• Advocate for user-centered design across the organization, contributing to the development of a cohesive and effective digital experience.

• Created Brand Style Guide for external government users including application component assets, brand identity, color, typography, along with other visual assets • Supported communications team initiatives, by advocating and contributing to the maturing of experience design discipline at the team and company level• Developed, maintained, and communicated organizational brand style guides to meet a visual consistency across print and digital media• Collaborated with developers and cross-functional teams to provide UX and usability expertise towards the improvement of internal and external products. Determined the most appropriate methodology of design; wireframes, prototypes, user stories, and other iterative artifacts• Created Brand Style Guide for external government users including application component assets, brand identity, color, typography, along with other visual assets • Supported communications team initiatives, by advocating and contributing to the maturing of experience design discipline at the team and company level • Developed, maintained, and communicated organizational brand style guides to meet a visual consistency across print and digital media • Collaborated with developers and cross-functional teams to provide UX and usability expertise towards the improvement of internal and external products. Determined the most appropriate methodology of design; wireframes, prototypes, user stories, and other iterative artifacts

University Communications and MarketingProduce videos and photos to increase brand recognition and market James Madison University.

• Produced digital media series from preproduction through shooting, editing, and publishing• Edited multiple video series for social media generating thousands of views on various platforms• Worked with various major label recording artists to create promotional content for social media• Collaborated in a team setting to build sets and conduct interviews with clients

• Scan documents• Dedupe student contact records to ensure data integrity• Data Entry• Used Customer Relationship Management System (Microsoft Dynamics) to update student information

• Bus Tables• Customer Service• Organize Golf Clubs• Work in a team environment• Sold merchandise to diverse clientele