Ryan Thurman Email & Phone Number

San Francisco, California, United States

• Provided system administration and ensured a high levelof reliability and stability along integrated systems.• Managed 5-7 developers.• Operated on a budget for ServiceNow of approximately$500K.• Collaborated with cross-functional teams of internal andexternal stakeholders to define requirements.• Analyzed and troubleshot issues with user access,connectivity, datasets, scripts, security, and workflows.• Updated the ServiceNow platform, including upgrades,security updates, and patches.• Created technical and procedural documentation.• Maintained CMDB, dependencies, and discoverysources.• Planned, coordinated, and managed user acceptancetesting.

San Francisco, California, United States

San Francisco, California, United States

• Client support via service desk, Slack, and RDP • Active Directory group and policy administration • Jira, Confluence, LAN, and VPN support • Zoom meeting room and Bomgar remote support • Onboarding, account provisioning, hardware/software configuration and repairs • MDM via AirWatch and asset management via Teqtivity and Oomnitza

Springfield, Missouri, United States

• Automate processes for hardware or software product releases • Monitoring, modifying systems for acceptable availability, stability and response time to customers • Configuration engineering tasks associated with product releases • Procedure and troubleshooting document creation • Testing and implementation on disaster recovery plans

Conway, Missouri

• Faculty, staff, and student support • Full responsibility of the IT department, LAN, and wireless environment • Administrator of Active Directory, DNS, DHCP, and application servers • Network infrastructure builds, upgrades, and maintenance • Verizon business mobile admin, Cisco Meraki MDM, and Apple DEP • Policy and procedure creation • Purchasing, budgeting, and negotiating contracts and service-level agreements

Springfield, Missouri, United States

• Live production directing of cameras and lighting, post-production and editing, as well as creating and distributing the finalized product to customers.• Other primary job functions included repair and maintenance on computers, printers, network infrastructure, and A/V equipment.