Ryan Thurman Email & Phone Number

San Francisco, California, United States

• Provided system administration and ensured a high levelof reliability and stability along integrated systems.
• Managed 5-7 developers.
• Operated on a budget for ServiceNow of approximately$500K.
• Collaborated with cross-functional teams of internal andexternal stakeholders to define requirements.
• Analyzed and troubleshot issues with user access,connectivity, datasets, scripts, security, and workflows.
• Updated the ServiceNow platform, including upgrades,security updates, and patches.

San Francisco, California, United States

San Francisco, California, United States

• Client support via service desk, Slack, and RDP
• Active Directory group and policy administration
• Jira, Confluence, LAN, and VPN support
• Zoom meeting room and Bomgar remote support
• Onboarding, account provisioning, hardware/software configuration and repairs
• MDM via AirWatch and asset management via Teqtivity and Oomnitza

Springfield, Missouri, United States

• Automate processes for hardware or software product releases
• Monitoring, modifying systems for acceptable availability, stability and response time to customers
• Configuration engineering tasks associated with product releases
• Procedure and troubleshooting document creation
• Testing and implementation on disaster recovery plans

Conway, Missouri

• Faculty, staff, and student support
• Full responsibility of the IT department, LAN, and wireless environment
• Administrator of Active Directory, DNS, DHCP, and application servers
• Network infrastructure builds, upgrades, and maintenance
• Verizon business mobile admin, Cisco Meraki MDM, and Apple DEP
• Policy and procedure creation

Springfield, Missouri, United States

• Live production directing of cameras and lighting, post-production and editing, as well as creating and distributing the finalized product to customers.
• Other primary job functions included repair and maintenance on computers, printers, network infrastructure, and A/V equipment.