Ryan Dyson Email & Phone Number

Columbia, Maryland, United States

● Currently overseeing operational federal IT systems, processes, and infrastructure while continuously seeking opportunities for improvement and revision.● Efficiently managing tickets through project management applications, ensuring prompt assessment and triage for timely issue resolution.● Providing outstanding customer service-focused assistance to internal and external customers by taking ownership of all tickets and delivering personalized support.● Undertaking cross training with security professionals to gain proficiency in vulnerability reporting and strengthening overall cybersecurity practices.

Bethesda, Maryland, United States

● Provided expert consultation to clients on SaaS Cloud Technologies, offering insights into effective implementation and change management strategies associated with transitioning to digital solutions in the early childhood education sector.● Efficiently maintained records and daily workflows through Salesforce Customer Relationship Manager, ensuring streamlined data management and improved collaboration among team members.● Conducted live demonstrations of SaaS technologies to stakeholders and key personnel, showcasing the capabilities and benefits of the solutions, and facilitating their integration into the clients' educational processes.

Rockville, Maryland, United States

● Provided expert technical support to customers and partners, guiding them on the effective utilization of Xometry's manufacturing technologies. Conducted live demonstrations and training sessions for stakeholders, ensuring a seamless onboarding experience and promoting technology adoption.● Routed and resolved more than 75 service tickets weekly, utilizing analytical problem-solving skills and root cause analysis to identify and address manufacturing-related issues promptly.● Prepared and managed over 35 document requests daily with meticulous attention to detail, ensuring accurate and error-free processing of manufacturing orders.

Rockville, Maryland

● Leveraged digital tools and CRM software to manage and safeguard client Personally Identifiable Information (PII) while effectively guiding clients through the car selection process based on lifestyle, budget, and aesthetic preferences.● Demonstrated in-depth knowledge of cutting-edge technologies, including mobile phone connectivity, autonomous driving features, and voice-user interfaces, by providing detailed instructions to clients on their operation and integration with vehicles.● Utilized Customer Relationship Manager (CRM) software to maintain records, track leads, and manage interactions with clients, streamlining the sales process and enhancing customer service.● Mentored colleagues on the best practices for using dealership software, contributing to improved productivity and efficiency among the sales team.

Beltsville, Maryland

●Closed 400+ installation and trouble tickets a day.● Installation of satellite-based networks in homes, businesses, and other miscellaneous properties in accordance with National Electric Code (NEC).● Maintain adherence to Occupational Safety and Health Administration laws and regulations.● Training of employees in the maintenance, troubleshooting, and installation of home entertainment networks.● Supply requisitions of network assets, peripheral devices, and safety equipment.

Upper Marlboro, Md

● Utilized a Customer Relationship Manager (CRM) and cloud applications to manage and produce reports, schedules, and enlistment documents, ensuring smooth processing of applicants from initial contact to shipping.● Safeguarded digital and physical Personally Identifiable Information (PII) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).● Trained and mentored specialists within the station in reporting and dashboard creation, enhancing overall reporting efficiency and accuracy.

● Led the implementation and transition from a manual system to a Digital Enterprise Resource Planning System, significantly improving data accuracy and operational efficiency.● Trained and mentored internal user departments on reporting and dashboard creation using Global Combat Support System-Marine Corps Enterprise Resource Planning System.● Utilized RF communications for mobile IP applications to facilitate voice and data transfer, ensuring seamless communication during critical missions.● Installed, diagnosed, modified, and performed field-level maintenance on various electronic equipment and jamming systems, applying technical expertise to ensure operational effectiveness.● Contributed to saving $5,000,000 in equipment alternatives by leading a team in transferring communications equipment in adverse environments.

Master Of Science Cybersecurity Technology, Cybersecurity, 3.667

Activities and Societies: Student Veterans of AmericaDuring my graduate studies in cybersecurity technology at University of Maryland.

Bachelor'S, Management Information Systems And Services

Activities and Societies: Student Veterans of America (Leadership at local chapter and nominated for Student Veteran.

Associate Of Science - As, Operations Management And Supervision

The Associate of Science in Management degree is designed for working professionals in management or seeking to enter management positions.