I oversaw the Campus Operations Team to coordinate field operations, manage remote employees, troubleshoot operational and technological issues, & deliver customer support to students at universities across the country in order to grow sales and renewals of subscription-based laundry plans.I'm proud of the team we built. I was privileged to lead the recruiting, interviewing, hiring, training, and ongoing development of the Operations Team. I conduct daily standing meetings, assist in leading biweekly Sprint Planning and Sprint Retro meetings, and hold monthly 1:1 reviews with each member of the Operations Team. I oversaw the development, standardization, and documentation of business operations and processes at each campus to operate more effectively and efficiently. I developed a formal escalation procedure for customer support issues and acted as the highest point of authority within the business in regard to resolution of all customer issues. I worked alongside the rest of the Leadership Team to build trust & maintain relationships with bulk purchase account holders as well as campus administration/contract holders in order to drive adoption and engagement. I assist our General Manager to oversee delivery and execution of business operations projects as they were carried out by myself and my team members, and I assist with our Marketing Director to deliver the operational and customer care needs pertaining to marketing campaigns and projects. I also have had the pleasure of representing operational needs as well as advocating for the customer as I consult our in-house software development team in the construction of a custom software suite (customer and employee mobile apps, a CRM, and POS/Inventory Management).Overall, alongside the rest of the Leadership Team, we built a team that resulted in all-time highs in sales, renewals, and revenue numbers, as well as a historic decrease in order error percentage and payout cost associated with issue resolution.

As a member of the Operations Team at Tide University Laundry, I help to manage all day-to-day operations at universities across the country. This includes employee management of our Campus Attendants (our client-facing representatives at each campus) including training, scheduling, and troubleshooting operational and customer-service issues; acting as an account manager and liaison for each of our 3rd party vendors (who process client's laundry) to ensure smooth operation, compliance with company policies and standards, maintenance of inventory, and troubleshooting of operational issues; and finally acting as customer support via all communication channels, aiding in sales, on-boarding, retention, and issue resolution.

I assisted the Sales Team to on-board new + existing client sales, managed website development & redesign projects, coordinated with sales, design, and copy-writing teams to ensure project completion & client satisfaction to meet & exceed performance metrics. I aided in the development and implementation of client and product activation processes and procedures for all 2,500 CourseTrends clients.

My role was to cultivate brand awareness for CourseTrends and Golf18 Network by engaging in community involvement through all social media platforms. I used social platforms to drive sales and brand awareness of CourseTrends/The Golf18 Network through maintaining a positive web presence. I aided in developing and implementing a new Social Media Management service for new and existing clients.

[College Job] I worked alongside store & regional management to manage daily operations & to ensure compliance with company and government regulations & standards. Aided in interviewing, hiring, & managing employees, working to meet & exceed all monthly & quarterly revenue goals.

Recruited, interviewed, hired & trained backpacking guides to operate week-long excursions in SW Colorado. Directed & managed all guide staff, including scheduling, logistics, training, & continuing education. Coordinated with EMS/Search & escue teams to coordinate medical evacuations when necessary.

Guided over 35 week-long overnight backpacking trips in the San Juan Mountain Range, primarily for high-school students from around the country. I oversaw and managed all aspects of each week-long excursion while on trail.