Ryan Eldridge Email and Phone Number
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I am currently a Customer Engineer with Google Cloud. I love learning about how customers accomplish their goals, and how Google Cloud can help them achieve success. With 20 years experience in IT Operations and deployments, I can help customers determine the solutions they need to reach their goals.● Experienced with deploying and monitoring Cisco firewalls, routers and switches, CheckPoint firewalls, Juniper firewalls, Brocade fiber channel switching and F5 BigIP load balancers, as well as NetApp and Equallogic storage platforms and all major manufacturers server platforms● Monitoring and ticketing systems; DatadogHQ, Splunk, Graylog, Solarwinds Orion, Spiceworks, Nagios (CheckMK). ● Extensive knowledge and abilities with Windows Server 2008, Server 2012 and Server 2016. Experience with various flavours of Linux (RedHat, Ubuntu, Centos), as well as experience with virtualization technologies (VMware and Hyper-V).● Experience with managing and maintaining cloud-based servers within Amazon Web Services (AWS) and Google Cloud Platform (GCP).● Computer hardware, including the setting up of networks, routers, cabling and switches and installing servers in rack-mount installations. Installation and configuration of both SAN and NAS appliances.● Major business software suites (Microsoft Office, Microsoft Outlook), as well as Atlassian Jira and Confluence task and project management tools.● Excellent Client Service and Satisfaction skills● Organized and reliable, able work in a team atmosphere or independently.● Willing to adapt and move quickly according to varying situations.● Currently hold ‘secret’ and ‘enhanced reliability’ security clearances with PWGSC.
- Website:
- google.com
- Employees:
- 219238
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Customer EngineerGoogle Aug 2021 - PresentOttawa, Ontario, Canada
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Cloud Operations Manager - Cloud Services Platform TeamThales Mar 2021 - Aug 2021Ottawa, Ontario, Canada -
Devops Engineer Team LeadThales Jun 2020 - Mar 2021Ottawa, Ontario, Canada● Team Lead for the Production Engineering team, a team of 8+ personnel (varies based on Sprints and PI). Also acting as scrum master for the Agile process.● Responsible for task and project tracking, maintenance scheduling and incident resolution for the Production Engineering team● Manage the Production Engineering team workload via PI and Sprint planning using Agile and SAFe methodologies, including managing team capacity and velocity● Liaise with other groups to schedule required work to assist their PIs and Sprints● Assist with procurement for the CSP Team, dealing with various vendors and resellers at the requirement and quotation gathering stage● Prepare service disruption reports for any infrastructure related outages impacting services● All other technical tasks as listed below as Senior Infrastructure Engineer
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Senior Infrastructure EngineerThales Apr 2019 - Jul 2020Ottawa, Ontario, Canada● Work as an integral part of a team delivering hybrid Cloud based products and services to customers from both the Thales Group and the former Safenet suite of products.● Perform regular maintenance and monitoring of all datacenter-based devices (Dell servers, NetApp storage, Cisco and CheckPoint networking & security devices)● Communicate and coordinate with customers for initial setup and troubleshooting of point-to-point VPN access to the Safenet Authentication Service solution● Deploy servers (physical and virtual) for various solutions on various operating systems based on business needs● Manage and maintain F5 BigIP loadbalancers for various solutions, including virtual server, pool and node creation/management, and iRule management● Work as a technical lead for design and deployment of new solutions for servers, storage and networking● Incident management from monitoring generated alerts (via Solarwinds and Datadog, fed into Pagerduty), as well as customer-initiated incidents via support team● Manage backups of the infrastructure, including Microsoft SQL server backups● Manage other team members during projects and during Agile Sprints to ensure task completion
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Senior Infrastructure EngineerGemalto Nov 2016 - Apr 2019Ottawa, Ontario, Canada● Work as an integral part of a team delivering hybrid Cloud based products and services to customers from both the Thales Group and the former Safenet suite of products.● Perform regular maintenance and monitoring of all datacenter-based devices (Dell servers, NetApp storage, Cisco and CheckPoint networking & security devices)● Communicate and coordinate with customers for initial setup and troubleshooting of point-to-point VPN access to the Safenet Authentication Service solution● Deploy servers (physical and virtual) for various solutions on various operating systems based on business needs● Manage and maintain F5 BigIP loadbalancers for various solutions, including virtual server, pool and node creation/management, and iRule management● Work as a technical lead for design and deployment of new solutions for servers, storage and networking● Incident management from monitoring generated alerts (via Solarwinds and Datadog, fed into Pagerduty), as well as customer-initiated incidents via support team● Manage backups of the infrastructure, including Microsoft SQL server backups● Manage other team members during projects and during Agile Sprints to ensure task completion -
Technical Services ManagerTerago May 2016 - Nov 2016Ottawa, Ontario● Manage and maintain Terago/AirVM Cloud public cloud infrastructure, including VMware infrastructure, Dell physical servers, virtual servers, NetApp and Equallogic storage and Cisco, Dell and Brocade networking components.● Act as the technical escalation contact for all customer facing support related issues● Design and implemented all storage, networking and VMware changes within our environments, including the implementation of new Equallogic storage appliances in our Ottawa and UK datacenters● Documented procedures and tech notes for the development team, as well as KB articles for support and operations teams● Manage and maintain both internal and customer facing Veeam 9 backup solution, including Cloud Connect respositories.● After Terago acquisition, work was completed with the larger Terago team using Agile methodology and practices. -
Technical Services ManagerAirvm Jul 2015 - May 2016Kanata, Ontario, Canada• Manage and maintain AirVM Cloud public cloud infrastructure, including VMware infrastructure, Dell physical servers, virtual servers, NetApp and Equallogic storage and Cisco, Dell and Brocade networking components.• Act as the technical escalation contact for all customer facing support related issues• Design and implemented all storage, networking and VMware changes within our environments, including the implementation of new Equallogic storage appliances in our Ottawa and UK datacenters• Documented procedures and tech notes for the development team, as well as KB articles for support and operations teams• Manage and maintain both internal and customer facing Veeam 9 backup solution, including Cloud Connect respositories.• Coordinate and perform routine patching, maintenance and upgrades on servers, network gear and security equipment throughout the customer facing public cloud environment.• Respond to customers concerns and support issues via telephone, e-mail or ticketing system -
Senior Cloud Services EngineerEntrust Datacard Jul 2013 - Jul 2015Ottawa, Canada Area• Planned, designed and installed new fully redundant VMware virtualization infrastructure comprising of Dell servers, Brocade fiber channel switches and NetApp SAN storage for mission critical systems• Assisted with the design, implementation and troubleshooting of customer facing networking gear, including Cisco ASA firewalls, CheckPoint firewalls, Cisco switches and F5 LTM loadbalancers• Assisted with the planning, design and implementation of an internal secure management network• Designed and implemented a staging/QA environment for development group testing and troubleshooting• Maintained and monitored internal backup systems using Symantec Netbackup• Performed routine patching, maintenance and upgrades on servers, network gear, legacy iSCSI SAN solutions and security equipment throughout the customer facing environment. Also responsible for internal data center power and network cabling installations• Assisted with the planning, design, procurement and implementation of an offsite disaster recovery location• Adhered to a strict change management policy reflecting industry best practices in compliance with IT audit guidelines -
Network SpecialistCanadian Forces Personnel And Family Support Services Apr 2009 - Jun 2013Ottawa, Canada Area• Assist with the implementation, design and installation of the nationwide corporate network using best practices• Configured and installed Ethernet switches, routers, KVM switches, and firewalls for the country wide network rollout, as well as installation of twisted-pair and fibre optic cabling• Build, install, deploy and upgrade Windows based servers (including RAID configuration and disk arrays) on the corporate network as required, including rack-mounted and blade servers from HP and Dell• Assisted with the installation and deployment of NetApp SAN and NAS product on our corporate network, as well as management of an existing HP EVA SAN. Installed and deployed Synology NAS appliances as well• Installed and deployed Solarwinds Orion Network Performance Monitor and Network Configuration Manager for network monitoring, reporting and configuration management• Troubleshoot LAN and WAN connectivity issues across the corporate network• Maintain and verify tape backups for corporate server farm• Advise and purchase IT systems and supplies for the corporate network• Work with users and other IT personnel to resolve issues across the network• Assisted with the planning and installation of new patch panels and UPS power system in the corporate server farm -
Network TechnicianCanadian Forces Personnel And Family Support Services Sep 2008 - Apr 2009Ottawa, Canada Area• Build, install and deploy Windows based desktops, laptops and servers (including RAID configuration and disk arrays) on the corporate network, including rack-mounted servers from HP and Dell• Upgrade Windows based systems (servers, desktops, laptops) as needed• Configured and installed Ethernet switches, routers, KVM switches, and firewalls for a country wide network rollout, as well as installation of twisted-pair and fibre optic cabling• Troubleshoot user issues concerning network connectivity• Troubleshoot LAN and WAN connectivity issues across the corporate network• Installed and upgraded Symantec Endpoint Security for both servers and workstations• Installed proprietary software on Windows servers and workstations• Maintain and verify tape backups for corporate server farm• Maintain Microsoft Active Directory for the corporate network• Advise and purchase IT systems and supplies for the corporate network• Work with users and other IT personnel to resolve issues across the network
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Mail And Messaging Group Team MemberPublic Works & Government Services Canada Jun 2008 - Sep 2008Ottawa, Canada Area• Monitor and maintain Microsoft Exchange 2003 infrastructure• Monitor and maintain Blackberry Enterprise Server infrastructure• Research & Troubleshoot Exchange 2003 and Outlook problems• Verify mailbox backups via Tivoli Storage Manager• Verify anti-virus software function and patch level using Sybari Antigen• Monitor server environment via NetIQ AppManager• Track and resolve problem tickets via InfoMan or Peregrine
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System AdministratorNuvo Network Management Oct 2007 - May 2008Ottawa, Canada Area• Setting up, commissioning and maintaining Linux, Unix & Windows servers and computers, as well as installing software in various Windows and Linux operating systems• Administration of Microsoft Active Directory and Exchange 2003• Administer internal DNS & DHCP• Assisted with the implementation of Asigra Televaulting backup solution internally• Administer internal VOIP system using Cisco Call Manager & Cisco Unity• Build, install and deploy Linux and Windows servers as per request• Workstation support (75+ users) including system deployment, rebuilds and upgrades for Windows and Linux workstations• Implement and administer network monitoring and performance systems (HP Openview, Zenoss, Manageengine OpManager, Trendview, other customer software)• Deployed & administered network configuration management system (Kiwi Cattools)• Deployed & administered syslog collection tool (Kiwi Syslog daemon)• Troubleshoot application and system issues (hardware, operating system, software, scripts, database, etc.)• Install and maintain various hardware (Cisco switches & routers, IBM servers & desktops, Dell servers & desktops, Sun servers, ‘white box’ desktops) including rack mounted server hardware, patch panels and UPS power systems• Helped setup and design new datacenter, including racks, UPS, air conditioning and cable trays and installation of twisted-pair and fibre optic network cabling• Performed purchasing duties for the IT department• Manage internal VPN system (Cisco VPN Concentrator, Cisco VPN client) -
Network/Server/Voip Customer Support AnalystNuvo Network Management Jan 2004 - Sep 2007Ottawa, Canada Area• Management of various customer and internal devices, including routers, switches, firewalls and Windows, Linux and UNIX servers.• Assisted with the implementation and configuration of customers’ Ethernet switches, routers, KVM switches, firewalls, wireless networking gear and Windows, Linux and UNIX servers.• Problem reporting and escalation to customers and managers.• Troubleshooting with various vendors (Microsoft, HP, IBM, Cisco, Enterasys, Nortel, RIM, etc.)• Performed backup management for customers using customer supplied software packages (Symantec Backup Exec, Symantec Netbackup, Commvault)• Administer internal and customer owned VOIP systems using Cisco Call Manager equipment.• Acted as a shift lead and mentor/trainer for new Server/Network/VOIP analysts.
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Retail Sales ConsultantGalaxy Camera May 2004 - Dec 2004Ottawa, Canada Area• Sales and service of photography, computers, electronics, and home theatre products.• Trained on home theatre, home audio, video and digital photography equipment.• Establish accounts, approve financing, create invoices and complete daily deposits.• Assisted with merchandising & displays in the store.
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Retail Sales ConsultantAudiotronic Sep 2001 - Jan 2004Ottawa, Canada Area• Sales and service of photography, computers, electronics, and home theatre products.• Trained on home theatre, home audio, video and digital photography equipment.• Establish accounts, approve financing, create invoices and complete daily deposits.• Assisted with merchandising & displays in the store.
Ryan Eldridge Skills
Ryan Eldridge Education Details
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Computer Science -
Scalar Decisions/F5Administering F5 Big-Ip® V11, Configuring F5 Big-Ip® Ltm V11: Local Traffic Manager -
Cte SolutionsCve Certification
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Cte SolutionsMicrosoft 20410 - Installing And Configuring Windows Server 2012
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Cte SolutionsImplementing And Managing Windows Server 2008 Clustering
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Knowledge TransferS10-201: Snia Storage Networking Management & Administration
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Cte SolutionsInstalling And Configuring Windows 7 Client
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Fastlane TrainingNetapp Data Ontap 7-Mode Administration (D7Adm)
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Cosmos SecurityJuniper Jncia-Fwv Training (Cjfv & Jmtp)
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Global KnowledgeCisco Ccna Boot Camp 2.0
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Rothwell-Osnabruck Secondary SchoolSciences And Mathematics
Frequently Asked Questions about Ryan Eldridge
What company does Ryan Eldridge work for?
Ryan Eldridge works for Google
What is Ryan Eldridge's role at the current company?
Ryan Eldridge's current role is Cloud Customer Engineer, Infrastructure Modernization @ Google.
What is Ryan Eldridge's email address?
Ryan Eldridge's email address is re****@****ail.com
What is Ryan Eldridge's direct phone number?
Ryan Eldridge's direct phone number is +151982*****
What schools did Ryan Eldridge attend?
Ryan Eldridge attended Bishop's University, Scalar Decisions/f5, Cte Solutions, Cte Solutions, Cte Solutions, Knowledge Transfer, Cte Solutions, Fastlane Training, Cosmos Security, Global Knowledge, Rothwell-Osnabruck Secondary School.
What skills is Ryan Eldridge known for?
Ryan Eldridge has skills like Vpn, Firewalls, Cisco Technologies, Switches, Virtualization, Vmware, Active Directory, Security, Microsoft Exchange, Windows Server, Networking, Routers.
Who are Ryan Eldridge's colleagues?
Ryan Eldridge's colleagues are Tolu Mofoluwaso, Keep Doing, Omar Pérez, Rob Beckwith, Jason Ossey, Lin Jing, Messiah Justice Ra'iz Podor De Cristo.
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