Ryan Eldridge Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

● Team Lead for the Production Engineering team, a team of 8+ personnel (varies based on Sprints and PI). Also acting as scrum master for the Agile process.● Responsible for task and project tracking, maintenance scheduling and incident resolution for the Production Engineering team● Manage the Production Engineering team workload via PI and Sprint planning using Agile and SAFe methodologies, including managing team capacity and velocity● Liaise with other groups to schedule required work to assist their PIs and Sprints● Assist with procurement for the CSP Team, dealing with various vendors and resellers at the requirement and quotation gathering stage● Prepare service disruption reports for any infrastructure related outages impacting services● All other technical tasks as listed below as Senior Infrastructure Engineer

Ottawa, Ontario, Canada

● Work as an integral part of a team delivering hybrid Cloud based products and services to customers from both the Thales Group and the former Safenet suite of products.● Perform regular maintenance and monitoring of all datacenter-based devices (Dell servers, NetApp storage, Cisco and CheckPoint networking & security devices)● Communicate and coordinate with customers for initial setup and troubleshooting of point-to-point VPN access to the Safenet Authentication Service solution● Deploy servers (physical and virtual) for various solutions on various operating systems based on business needs● Manage and maintain F5 BigIP loadbalancers for various solutions, including virtual server, pool and node creation/management, and iRule management● Work as a technical lead for design and deployment of new solutions for servers, storage and networking● Incident management from monitoring generated alerts (via Solarwinds and Datadog, fed into Pagerduty), as well as customer-initiated incidents via support team● Manage backups of the infrastructure, including Microsoft SQL server backups● Manage other team members during projects and during Agile Sprints to ensure task completion

Ottawa, Ontario, Canada

● Work as an integral part of a team delivering hybrid Cloud based products and services to customers from both the Thales Group and the former Safenet suite of products.● Perform regular maintenance and monitoring of all datacenter-based devices (Dell servers, NetApp storage, Cisco and CheckPoint networking & security devices)● Communicate and coordinate with customers for initial setup and troubleshooting of point-to-point VPN access to the Safenet Authentication Service solution● Deploy servers (physical and virtual) for various solutions on various operating systems based on business needs● Manage and maintain F5 BigIP loadbalancers for various solutions, including virtual server, pool and node creation/management, and iRule management● Work as a technical lead for design and deployment of new solutions for servers, storage and networking● Incident management from monitoring generated alerts (via Solarwinds and Datadog, fed into Pagerduty), as well as customer-initiated incidents via support team● Manage backups of the infrastructure, including Microsoft SQL server backups● Manage other team members during projects and during Agile Sprints to ensure task completion

Ottawa, Ontario

● Manage and maintain Terago/AirVM Cloud public cloud infrastructure, including VMware infrastructure, Dell physical servers, virtual servers, NetApp and Equallogic storage and Cisco, Dell and Brocade networking components.● Act as the technical escalation contact for all customer facing support related issues● Design and implemented all storage, networking and VMware changes within our environments, including the implementation of new Equallogic storage appliances in our Ottawa and UK datacenters● Documented procedures and tech notes for the development team, as well as KB articles for support and operations teams● Manage and maintain both internal and customer facing Veeam 9 backup solution, including Cloud Connect respositories.● After Terago acquisition, work was completed with the larger Terago team using Agile methodology and practices.

Kanata, Ontario, Canada

• Manage and maintain AirVM Cloud public cloud infrastructure, including VMware infrastructure, Dell physical servers, virtual servers, NetApp and Equallogic storage and Cisco, Dell and Brocade networking components.• Act as the technical escalation contact for all customer facing support related issues• Design and implemented all storage, networking and VMware changes within our environments, including the implementation of new Equallogic storage appliances in our Ottawa and UK datacenters• Documented procedures and tech notes for the development team, as well as KB articles for support and operations teams• Manage and maintain both internal and customer facing Veeam 9 backup solution, including Cloud Connect respositories.• Coordinate and perform routine patching, maintenance and upgrades on servers, network gear and security equipment throughout the customer facing public cloud environment.• Respond to customers concerns and support issues via telephone, e-mail or ticketing system

Ottawa, Canada Area

• Planned, designed and installed new fully redundant VMware virtualization infrastructure comprising of Dell servers, Brocade fiber channel switches and NetApp SAN storage for mission critical systems• Assisted with the design, implementation and troubleshooting of customer facing networking gear, including Cisco ASA firewalls, CheckPoint firewalls, Cisco switches and F5 LTM loadbalancers• Assisted with the planning, design and implementation of an internal secure management network• Designed and implemented a staging/QA environment for development group testing and troubleshooting• Maintained and monitored internal backup systems using Symantec Netbackup• Performed routine patching, maintenance and upgrades on servers, network gear, legacy iSCSI SAN solutions and security equipment throughout the customer facing environment. Also responsible for internal data center power and network cabling installations• Assisted with the planning, design, procurement and implementation of an offsite disaster recovery location• Adhered to a strict change management policy reflecting industry best practices in compliance with IT audit guidelines

Ottawa, Canada Area

• Assist with the implementation, design and installation of the nationwide corporate network using best practices• Configured and installed Ethernet switches, routers, KVM switches, and firewalls for the country wide network rollout, as well as installation of twisted-pair and fibre optic cabling• Build, install, deploy and upgrade Windows based servers (including RAID configuration and disk arrays) on the corporate network as required, including rack-mounted and blade servers from HP and Dell• Assisted with the installation and deployment of NetApp SAN and NAS product on our corporate network, as well as management of an existing HP EVA SAN. Installed and deployed Synology NAS appliances as well• Installed and deployed Solarwinds Orion Network Performance Monitor and Network Configuration Manager for network monitoring, reporting and configuration management• Troubleshoot LAN and WAN connectivity issues across the corporate network• Maintain and verify tape backups for corporate server farm• Advise and purchase IT systems and supplies for the corporate network• Work with users and other IT personnel to resolve issues across the network• Assisted with the planning and installation of new patch panels and UPS power system in the corporate server farm

Ottawa, Canada Area

• Build, install and deploy Windows based desktops, laptops and servers (including RAID configuration and disk arrays) on the corporate network, including rack-mounted servers from HP and Dell• Upgrade Windows based systems (servers, desktops, laptops) as needed• Configured and installed Ethernet switches, routers, KVM switches, and firewalls for a country wide network rollout, as well as installation of twisted-pair and fibre optic cabling• Troubleshoot user issues concerning network connectivity• Troubleshoot LAN and WAN connectivity issues across the corporate network• Installed and upgraded Symantec Endpoint Security for both servers and workstations• Installed proprietary software on Windows servers and workstations• Maintain and verify tape backups for corporate server farm• Maintain Microsoft Active Directory for the corporate network• Advise and purchase IT systems and supplies for the corporate network• Work with users and other IT personnel to resolve issues across the network

Ottawa, Canada Area

• Monitor and maintain Microsoft Exchange 2003 infrastructure• Monitor and maintain Blackberry Enterprise Server infrastructure• Research & Troubleshoot Exchange 2003 and Outlook problems• Verify mailbox backups via Tivoli Storage Manager• Verify anti-virus software function and patch level using Sybari Antigen• Monitor server environment via NetIQ AppManager• Track and resolve problem tickets via InfoMan or Peregrine

Ottawa, Canada Area

• Setting up, commissioning and maintaining Linux, Unix & Windows servers and computers, as well as installing software in various Windows and Linux operating systems• Administration of Microsoft Active Directory and Exchange 2003• Administer internal DNS & DHCP• Assisted with the implementation of Asigra Televaulting backup solution internally• Administer internal VOIP system using Cisco Call Manager & Cisco Unity• Build, install and deploy Linux and Windows servers as per request• Workstation support (75+ users) including system deployment, rebuilds and upgrades for Windows and Linux workstations• Implement and administer network monitoring and performance systems (HP Openview, Zenoss, Manageengine OpManager, Trendview, other customer software)• Deployed & administered network configuration management system (Kiwi Cattools)• Deployed & administered syslog collection tool (Kiwi Syslog daemon)• Troubleshoot application and system issues (hardware, operating system, software, scripts, database, etc.)• Install and maintain various hardware (Cisco switches & routers, IBM servers & desktops, Dell servers & desktops, Sun servers, ‘white box’ desktops) including rack mounted server hardware, patch panels and UPS power systems• Helped setup and design new datacenter, including racks, UPS, air conditioning and cable trays and installation of twisted-pair and fibre optic network cabling• Performed purchasing duties for the IT department• Manage internal VPN system (Cisco VPN Concentrator, Cisco VPN client)

Ottawa, Canada Area

• Management of various customer and internal devices, including routers, switches, firewalls and Windows, Linux and UNIX servers.• Assisted with the implementation and configuration of customers’ Ethernet switches, routers, KVM switches, firewalls, wireless networking gear and Windows, Linux and UNIX servers.• Problem reporting and escalation to customers and managers.• Troubleshooting with various vendors (Microsoft, HP, IBM, Cisco, Enterasys, Nortel, RIM, etc.)• Performed backup management for customers using customer supplied software packages (Symantec Backup Exec, Symantec Netbackup, Commvault)• Administer internal and customer owned VOIP systems using Cisco Call Manager equipment.• Acted as a shift lead and mentor/trainer for new Server/Network/VOIP analysts.

Ottawa, Canada Area

• Sales and service of photography, computers, electronics, and home theatre products.• Trained on home theatre, home audio, video and digital photography equipment.• Establish accounts, approve financing, create invoices and complete daily deposits.• Assisted with merchandising & displays in the store.

Ottawa, Canada Area

• Sales and service of photography, computers, electronics, and home theatre products.• Trained on home theatre, home audio, video and digital photography equipment.• Establish accounts, approve financing, create invoices and complete daily deposits.• Assisted with merchandising & displays in the store.

Bsc, Computer Science

Administering F5 Big-Ip® V11, Configuring F5 Big-Ip® Ltm V11: Local Traffic Manager

Vmware Vsphere 5.1 Ultimate Bootcamp, Virtualization, Cve Certification

Microsoft 20410 - Installing And Configuring Windows Server 2012

Implementing And Managing Windows Server 2008 Clustering

S10-201: Snia Storage Networking Management & Administration

Installing And Configuring Windows 7 Client

Netapp Data Ontap 7-Mode Administration (D7Adm)

Juniper Jncia-Fwv Training (Cjfv & Jmtp)

Cisco Ccna Boot Camp 2.0

School Diploma, Sciences And Mathematics

French immersion certificate