Ryan Love Email & Phone Number

Mount Juliet, Tn, Us

Nashville, Tn, Us

Managed the technical and financial aspects for an international 501(c)3 organization dedicated to building bridges between the United States and Greece on the foundation of rich cultural and intellectual exchanges. Expanded role to include creating project plans for dance choreographers, musicians, and artists to better expand and share their work.• Resolved a major security issue regarding the international organization's network access and implemented security protocols and training to avoid a replication of the issues.• Provided financial forecasts to the Board of Directors and shared how to increase the organization's revenue streams by 792% by identifying specific missed opportunities and setting more aggressive, but achievable, goals.

纽约, Us

In this role I managed three projects and 30 workstreams with a $16+M total budget. I also updated a client’s e-commerce website while overseeing 60 on- and off-shore resources. In addition, I delivered regular status updates, led daily scrums, and managed monthly releases. I spearheaded a cloud-based SaaS tool to generate sales in medical equipment. Furthermore, I created and maintained all project artifacts and created the development backlog in Jira.Selected accomplishments include: • Achieved 28% FY22 sales growth while analyzing and reporting on finance, administration, and actionable items.• Turned around $14.5M Configuration/Pricing Logic/Quote Output project with Big Data ERP/CRM systems by leading four development teams.

Saint Louis, Mo, Us

In this position, I contributed to four simultaneous projects requiring business analysis, identification of key stakeholders, requirements gathering, project charter creation, communication plans, redundancy evaluations, and risk assessments.Notable contributions include:• Saved $6.7M after analyzing and identifying redundancies in three projects. • Established project delivery milestones timeline and expectations for fourth program management project.

San Diego, Ca, Us

I directed all daily, weekly, and monthly Agile scrum ceremonies for an RPA Bot project while consulting on three other projects. I also liaised with two Product Owners to define and prioritize the product backlog and scrum backlog.A few achievements include:• Saved $4+M and increased efficiency by 15% after improving processes during successful implementation of five RPA Bots and POC model initiative. • Managed 20+ internal and external resources while training three new scrum masters.

Bloomfield, Ct, Us

I managed multiple cross-functional teams and contractors to develop, assess, and maintain 50+ RPA Bots, overhauling a team slated for elimination to achieve additional resources. I also directed the creation of a new chat bot utilizing cognitive computing methodologies and supervised machine learning with a labeled dataset. Moreover, I avoided cost overruns by monitoring resource capacity. I planned the infrastructure setup, reviewed documents, and adhered to timeline projections.Selected achievements include:• Accomplished 1500% RPA Bot application development growth with 2020 impact of $2+M.• Created and maintained Agile scrum tasks and ceremonies related to user stories and other tasks in Jira.

I collaborated with business and technical teams to develop one AI image recognition and five RPA projects from scratch. I also planned timelines for development and user testing and created governance documentation for stakeholders related to test data, code migration, and sign-off approvals.A few contributions include:• Eliminated duplicate product listings to better streamline e-commerce system with successful image recognition project.• Recorded business requirements to identify stakeholder requirements throughout project lifecycle.

New York, New York, Us

I analyzed and improved client systems with effective analysis of risks, fit gap, and cost benefit. I was chosen as Project Manager for two concurrent RPA projects tasked with handling redundant daily tasks normally handled by accountants.Selected contributions include:• Served as Software Engineer and Solutions Architect for Citi's largest RPA project (“Bot Orchestrator”) which reduced Total Cost Ownership (TCO) by optimizing 84% of previously unused bandwidth.• Designed logic, data integration, and SQL database layout for RPA bot scheduler implementation.

Tampa, Florida, Us

I oversaw a 13-person team of software engineers developing WebSphere Transformation Extender (WTX/ITX) HIPAA and Automation Anywhere RPA. I also conducted daily scrum stand-ups and maintained the Agile board.Successes include:• Resolved backlog of 600+ development tickets in two months with superior team management.• Mentored team members on skill development and capabilities growth.

Nashville, Tennessee, Us

I was steadily promoted through a series of roles with increasing responsibility. I managed the design, creation, implementation, and support of multiple billing systems. I also obtained historical claims from multiple clients for integration in the company system. I scanned rejected claims for approval under specific criteria and also created SaaS systems for manual claims approval.Notable contributions include:• Grew daily file processing system handling $350M in insurance claims each month using WTX to automate complex transformation and data validation between varying formats and standards.• Achieved 95% client satisfaction rate with consistent five-start performance reviews by resolving client issues in under two hours.

Bachelor Of Science - Bs, Legal Support And Services

Aas, Computer Programming