Ryan E. Email & Phone Number

Santa Clara, California, Us

- Brought in to build the Business Applications and Technology team from the ground up scaling to a global team of 10- Managing our ERP systems (Netsuite, Celigo, Expensify) which handles all of our financials from AP, ARM, POs & Order to cash - Managing our HRIS system (Workday) including operations, integrations & automations for systems across IT, Finance, Payroll, Talent and Benefits - Managing IT applications such as SSO, Email, Collaboration & Agile project management tools (Okta, Gsuite, Slack, Zoom, Atlassian Suite, Lucid, Productiv, Workato)- Mature business teams processes through technical solutions, automation and operationalizing efficient processes- Fully automated identity lifecycle across all functional teams with Workday, Okta and Workato - Implemented SOX, Fedramp & IPO readiness policies and procedures across all IT applications- Central team for quote to cash transformation working with GTM, Accounting, Revenue & Product teams- Continuous cost monitoring, budgeting and renewal of applications using custom automations

Santa Clara, California, Us

Burlingame, California, Us

-Built IT Operations from the ground up as first IT hire-Integrated and implemented systems (end point management, end point security, asset management, ticketing system) and processes to get Imply to be SOC2 compliant -Built a worldwide New Hire hardware distribution network and operation -Secured all employee & data as the workforce shifted to a fully remote culture

San Francisco, California, Us

At Checkr I was one of the first members of the IT team. I helped rolled out a support model by implementing a ticketing system for IT, DevOps, Security & Facilities. I also rolled out Okta and worked with cross teams to implement and standardize all corporate applications into Okta using SAML. Additionally, I worked with cross teams (Talent, People, Finance & Security) to revamp the entire new hire workflow increasing efficiency and accuracy for our new hires. All these initiatives eventually rolled into helping Checkr obtain their SOC2 & ISO 27001 certification. Checkr also expanded into multiple floors where I helped build out 3 floors including networking, conference room AV, 3 large moden all hands space. I grew the team from 1 to 7 by sourcing, recruiting and mentoring them individually, while the company grew from 90 to 700. We modernized our ticketing system and built out a modern standardized help center for almost all departments in the company, improving employee experience whenever they needed help.

Austin, Texas, Us

My role as a Sr. IT Applications Analyst includes me continuing to work as the product owner for may IT applications. I have successfully managed the deployment project of ServiceNow: including requirements gathering, RFP, portal design, workflow and automation. I also worked as the the project manager on bringing the TechOps and HR teams into the ServiceNow eco system from requirements gathering, consult RFP and validation. This will help Jive become Fedramp compliant.teamWork is an application that the Apps team developed. I have helped get the app through its many phases of development by managing the project: requirements gathering, analysis, design and testing.I have worked with leaders in other departments to bring over 20 applications into Okta using SAML authentication. This helped improve our security & convenience for our end users. This also helped automation for provisioning, user management and improving our SOCII compliance. Additionally I am constantly examining existing and potential applications to help improve Jive's catalog of apps by removing redundancy and lowering cost.

Austin, Texas, Us

As an Applications Analyst I had many responsibilities. Some of my daily tasks include ensuring up time of all applications within the organization, licensing limit, budget, and maintenance of all applications. I am also the lasion of all IT techs and the developer to help improve workflow, bugs and functionality of Service-Now. Some of the applications that I am primary responsible for includes Okta, o365, GSuite, GoToMeeting, GoToWebinar, Service-Now and much more. Additionally, I am the project manager when any team at Jive wants to deploy a new application. Responsibilities of the project manager includes gathering IT, security requirements and business requirements. I also worked to ensure the team's need is fulfilled by using this new application by beta testing the functionality, beta groups, tier rollout and documentation. Some of my successful projects include the role out of GSuite, Office 365, GoToWebinar, GoToMeeting, Webdam and Okta Mobile Management. I was invited to speak at a vendors user conference to discuss in a break out session of over 100 customers the rollout process, lessons learned and why we chose their product.

Austin, Texas, Us

I was responsible for many varieties of IT roles on a day-to-day basis. Primarily, I was in charge of analyzing data relating to customer activity, licensing and behavioral data. This data requires me to run scripts and use analytic tools such as Birst, JCA or Interana to analyze, compare and determine patterns. Additionally, I played a role in the IT Support team. I was responsible for handling any software or hardware issues relating to Mac and PC's, setting up new hire machines using Casper or Ghost, and A/V issues in our conference rooms from our Support portal - Helpspot. I also provided support to the executive team regarding any IT related issues. In addition, I had the opportunity to support several Jive conferences world-wide.

Waldorf, De

At Ariba I am in charge of preparing new hires from an IT perspective. These tasks includes setting up a machine with all the necessary software and setting up cubes with proper IT equipments. I am also responsible for troubleshooting both windows and mac for end-users from the IT Support Call Center and Altiris ticketing system. These troubleshooting includes both hardware and software issues. Additionally, I help manage company assets using Altiris and Active Directory. I am also in charge of the Mac Imaging server using Deploy Studio as well as administering Ariba's Corporate Google Apps accounts. I also assist in managing the weekly server backup tapes. To help future support, I create and edit tech notes and knowledge documents that are accessible by all Ariba employees.

Milpitas, Ca, Us

At SanDisk I provided inputs on planning and designing SanDisk's largest and future data center using Microsoft Visio, Excel, and Word to layout the network and power requirements as well as overall layout. In addition I helped manage and organize the data center inventory database using Microsoft Excel. Additionally, I identified and swapped rack mounted servers and parts from cabinets. At the new data center I was in charge of building new server cabinets with CDU power supplies, patch pannels and network switches. On a daily basis, I assisted in managing the daily server and storage backup tapes.

I was in charge of finding new ways to run our organization from a technical perspective. These includes website blogging, social media networks and membership databases. At club meetings with guest speaker events, I was in charge of all technologically required equipments such as projectors for PowerPoint presentations. In addition, I assisted the event coordinator in preparing professional events which are held on and off campus.

Cupertino, California, Us

As a specialist I helped enrich the lives of customers by assisting them in finding what's right for them. I also helped customers in solving minor technical issues with hand held devices or assisted them onto the right path of solving the issue.