Oversee all non-direct commerce technology operations for Walt Disney World, Disneyland, and Disney Signature Experiences businesses. Supervise a team of more than 200 resources across product management, engineering, and project management disciplines while overseeing an annual commerce volume of over $5B and an operating budget of $50M+. Helped explain and demonstrate how technology investments can create efficiencies in long-standing manual processes to reduce Guest friction and reduce labor costs. Played a vital role in the shutdown and reopening of Walt Disney World as the lead digital product resource.Highlights of accomplishments in this role include:• Orchestrated and led the seamless migration of all domestic B2B applications to AWS, resulting in substantial cost savings.• Formulated and executed a comprehensive third-party distribution strategy for retail and wholesale channels across Walt Disney World, Disneyland, and Disney Signature Experiences.• Designed and implemented dynamic product roadmaps to elevate the B2C domestic lodging and ticketing experiences, driving exceptional results and maximizing customer satisfaction.• Navigated a team in the execution of a project to reduce the domestic portfolio's 15 systems and commerce applications to two, resulting in reduced costs and additional capabilities and functionality.

Conducted internal roadshows to promote the value of a proper digital experience, showcasing the experience to the sales executives, and implementing effective change management strategies to gain buy-in from all stakeholders. Developed strategic roadmaps for implementing third-party resort connectivity and ticket technologies across Walt Disney World, Disneyland, Disneyland Paris, and Disney Cruise Line businesses.Highlights of accomplishments in this role include:• Achieved a significant reduction in onboarding duration for third-party API clients, from over 12 months to under 1 month.• Enhanced B2B eCommerce functionalities across the room, ticket, and package transactions, resulting in a reduction of over 80% in labor costs for the WDW call center B2B booking team.• Established a Product Management organization, growing to ten members, resulting in $1M of annual cost savings by reducing reliance on external support at Walt Disney World and Disneyland.

Acted as a product evangelist, collaborating closely with Resort and Park Operations teams to facilitate effective change management initiatives for My Disney Experience at Walt Disney World. Spearheaded the integration of cutting-edge technology within the parks and resorts, including mobile applications featuring digital maps, mobile ticketing, and electronic entitlements. Utilized technology to create an impressive digital experience, offering a digital platform for guests to find information, access services, and plan a day without needing paper or cast member assistance. Provided oversight on the product management team, facilitating the rollout of the first mobile application for Disney parks. Managed a team of 8 product managers and 12 contractors.Highlights of accomplishments in this role include:• Pioneered the experience scope and release of the first official mobile application for Walt Disney World, available on both iOS and Android platforms, establishing a foundation for the company's digital innovation efforts.• Steered the successful implementation of My Disney Experience, a critical component of the MyMagic+ program for Walt Disney World, integrating digital and physical experiences through the use of a wearable device.• Led the formulation and execution of the comprehensive roadmap for My Disney Experience, driving the successful implementation and continued evolution of digital initiatives at Walt Disney World.• Crafted a comprehensive strategy for leveraging My Disney Experience across all brands within the Walt Disney organization.

Created a scalable lodging distribution platform for resorts worldwide, ranging from major international chains to small independent properties while ensuring consistently positive branding and customer appeal across all locations. Kept abreast of the global hospitality industry and trends.Highlights of accomplishments in this role include:• Accelerated average revenue growth by 10% per property for regional chains and independent hotels through the successful delivery of an extranet.• Implemented a real-time API connection, resulting in a 20% reduction in pricing issues and increased market share.• Provided consultation to lodging partners regarding the appropriate selection of connectivity options to boost sales growth.

Pinpointed and recommended innovative solutions and technologies aimed at optimizing the customer experience. Solicited customer feedback and analyzed market trends to identify key areas of improvement. Ensured the provision of top-notch services by simplifying business operations and developing effective strategies and processes.Highlights of accomplishments in this role include:• Earned peer-nominated quarterly award for outstanding performance in the fourth quarter of 2009.• Incorporated third-party content into sales flows, such as customer reviews and star ratings, enhancing the conversion rate.• Deployed an auto-complete function, which resulted in 40% fewer search errors.

Determined and capitalized on key opportunities for new products and services through strategic planning efforts to meet and exceed market needs. Performed comprehensive research on market conditions, customer needs, and competitor offerings.Highlights of accomplishments in this role include:• Directed the code stability initiative for the Hotel line of business, which yielded a substantial 15% increase in revenue.• Engaged and worked in tandem with direct reports across European and Asian regions, fostering a collaborative environment.• Recognized potential risks and issues with products and presented ingenious solutions to increase product efficiency